After a major rainstorm confirmed my suspicions that fairly new roof was leaking on the side of my house (water dripping into dining room), I contacted several roofing and remodeling companies for their assessment and estimates. Got differing opinions as to problem (improper flashing; leak from attic window above dining room). Solutions, costs and warranties varied widely, as did limitations on what would or would not be included in the job (e.g., one company would not touch up paint even though I had could supply same). The following factors led me to select Lanzello Remodeling and the finished job left me completely satisfied for the reasons to be enumerated: 1) Mr. Lanzello was extremely prompt in every meeting, arriving on time for the estimate, for the work, for the follow-up. 2) Phone calls were also very quickly returned. He even has an after-hours phone service to take calls and forward emergency messages. 3) Office staff is very pleasant, professional, efficient, and helpful, both on the phone and in-person at the office. Proof of insurance and licensing were swiftly provided by e-mail, as was the written proposal. 4) Mr. Lanzello himself is very nice, patient, and helpful, and takes time to answer unpredicted questions about unrelated issues, providing references for work not done by his company. He completely inspired my confidence as to what the problem was and what would correct it. 5) Price was very reasonable, warranty was the best, and promised work was comprehensive, such that nothing would be left for homeowner to do. 6) Work was begun and completed on 5/30/14. Two individuals, including a foreman, performed the work which took longer than projected. At no time did they rush the job, instead taking whatever time was necessary to do it correctly and neatly. They entertained questions as they went along, allowing me to feel comfortable about what was being done. They were systematic, neat, respectful, and a joy to work with. In addition to the flashing issue, and at no extra charge, they caulked around my side door awning so no rain would drip on me, and, they oiled a small step ladder that I was ready to discard, thinking it could not be fixed. I am thrilled to report that we have had 2 or 3 significant rainstorms since the work was done and my dining room is dry!!! Mr. Lanzello's office followed up immediately after work was done to ask if I was satisfied, and again after rain to determine if solution was effective. I'd also like to note that payment options were varied and easily accomplished, either by phone, by mail, by stopping by at office or by arranging for Mr. Lanzello to come by to pick it up. Further, though I offered the workers something to eat and drink, they merely accepted some bottled water and expressed very sincere gratitude for that. I hope I have not omitted anything because I want it to be clear that I am a very satisfied customer. I would not hesitate to call Lanzello Remodeling for other necessary work, and I am pleased to sport their free tee shirts and key ring to advertise this business. I hope that more individuals will engage this company and that the volume of reviews on Angies' List will increase to drive more business in Lanzello's direction.