Patrick Buick GMC & Used Car SuperCenter

unknown

As for the deal, and the favors they did not do for me in regards to the final price of having bought two used cars at the same time, while using a trade-in, I can not complain about since I did agree to the final price. That being said, they played their game accurately, since giving me low ball money on my trade, and high money on the purchase. Againj, I agreed to the deal, so I can not fault them here. My complaint is as follows. One of the vehicles bought was a 2009 Toyota Rav-4. This was presented to me, by Dennis, as being in "as new condition". I noticed that the tires were more than half worn and asked for them to replace with new. They would not do this, since the selling price, according to them, was sufficient enough to warrant not replacing them. Ok... I let it slide. !st mistake on my part. I get that. Here is my issue. I bought the car in July. In one year, I put less than 5000 miles on this car. When I took it for NYS Inspection, the mechanic removed the inspection sticker, and commenced his exam. I was told that before this car would meet NYS standards for vehicle safety inspection, I would need to replace all four tires, all four brake rotors, and all 4 sets of brake pads. Now we are up against a just short of $2000.00 in needed repairs. In less than 5000 miles. Now here is my dismay with Patrick Buick/GMC, and their service dept. I contacted them to relay this issue, and 5 days later, I was contacted by "John", svc.mngr. His first question was why didnt you bring this back to Patrick to try and make this right. My response was, not only did the mechanic already remove the sticker, rendering the car not legal to operate on NY roads, but, having put only less than 5k miles on it, this should not be an issue. He asked, what could they do to make this right with me. My response was for them to help with the burden of cost for repairs. His response was..."thats just not gonna happen". I then called into question his service department practices in regards to placing used cars on the lot, after a full " bumper to bumper" inspection.  I asked him, how can your service personnel allow this car to be "passed" full service inspection, and not recognize that in the very near future, this car will need the aforementioned repairs. Presenting this car to me in"as new condtion", Dennis's words, was definately a misrepresentation of quality, I would have to say. I find it very difficult to believe that a car sold in "as new condition", would require this much, and type, of repair, in such short mileage. I then sent a hand written letter to the attention of Kathy Albro. No response. None whatsoever. I feel as tho this dealership skipped putting appropriate time and labor into the inspection of this car, choosing profit over customer service. I will advise all friends and aquaintences to shop elsewhere. I am left feeling as tho Patrick Buick/GMC took advantage of border line at best condition (presented as in new condition) of this vehicle, in that they chose to save money at what turned out to be, my expense. If this is a measurement of the quality this dealership provides to both their used cars, as well as thier service departments judgement, then I would highly advise all who read this to shop  elsewhere. And, I will continue to express my dismay to all who will listen. Come on you guys! Your mechanics didnt, or couldnt, or wouldnt recognize that these issues would need attention in the very near future? Doesnt say much for your dealership, or those who you trust to pass legal/safe quality cars!

I purchased a used vehicle from this dealer and continued to use their service dept.  They were always very professional.  The waiting area is the best I've seen.  They provide all comfort items imaginable including a sandwich court.  They even provided FREE loaner vehicles when needed.

I would highly recommend this provider.  Not only was the service done extremely well and communication was excellent, I was most impressed with how the provider aided me when a family emergency arose during the visit.  My father in law was being rushed to Strong Hospital due to a fall on cement resulting in broken bones, and fear of internal bleeding.   I asked service manager when my car would be complete as I had received an emergency call.  I explained the situation and the service manger went above and beyond getting me a car at no cost and sent me on my way to hospital.  He stopped everything and made sure I was out the door as soon as possible.  I later returned that evening to pick up my car once my father in law was stabilized.  
Patrick service was great and it was my first visit and first experience.  They have earned my business.

I CALLED FOR AN APPOINTMENT AND LIKEALWAYS THEY GOT ME RIGHT IN ,AND THEY DID EVERYTHING i HAD ASKED THEM TO DO.I NOT ONLY BOUGHT MY USED CAR THERE BUT I WOULDN'T LET ANYONE OTHER THAN PATRICK SERVICE MY CAR. ALL THE GUYS IN THE SERVICE DEPTARTMENT AND THE MECHANICS ARE ALL VERY PROFESSIONAL, THEY ALSO CARE FOR THE CUSTOMERS CONCERNS AND RUSH JUST TO GET YOUR CAR BACK TO YOU IN PERFECT CONDITION. YOU CAN'T GO WRONG WITH PATRICK WITH BUYING A CAR OR GETTING IT SERVICED , THEIR THE BEST EVER

I dropped my truck off in the AM on February 5th, when I came back on the 6th the truck was absolutely  spotless inside and out. They did an excellent job with the detailing.

It was great, they did it within the time they said they would. I would use them again in the future if needed.

I was happy with them. They were good. They were friendly and I have no complaints with them.

It used to be a Jeep dealership because I own a Jeep but when they had all of the issues years ago he lost his Jeep dealership and maintained his GM and I still take my Jeep over there for service and everything. The experiences have turned out very well and I would give him A's on everything. I would use his services in future.

They do a good job and are always on time with my appointments. I have not had any problems and I think the price is reasonable as well. I would recommend them to other people because they provide good service and they make sure to answer your questions as well.

I have had work done by Patrick Pontiac and I was very pleased with them. They are a very large Pontiac dealer in town. They offered me shuttle services. Their estimate was a little over what I actually had to pay. They completed the job within a day.