Flower City Tree

I had a frustrating experience with Flower City Mulch today and feel completely misled by their delivery policy. Their website clearly states that mulch will be delivered on the scheduled date unless heavy rain is forecasted. At checkout, there's a vague disclaimer saying delivery dates are not guaranteed, which I took to mean they might delay the delivery if weather was bad--not deliver early in the middle of a rainstorm. I scheduled my mulch for a Friday delivery. Instead, the driver called me two days early--on a rainy Wednesday--saying he was at my house and needed to drop it immediately. He was short with me on the phone and pressured me for a quick decision, even though I hadn't prepared for this at all. I told him I couldn't have it dropped in the driveway because I to be able to park there until Friday, which is why I scheduled it for then. I tried calling the office multiple times for help, but no one answered. When Julie finally returned my call, she was rude and dismissive, telling me I should be happy it was arriving early and that it was "only light rain." She told me she could cancel, but she said they'd still be keeping the delivery fee. I had to submit a dispute with my credit card company to get a full refund. This experience was unprofessional, and the lack of accountability and poor customer service was shocking. I won't be ordering from Flower City Mulch again, and I wouldn't recommend them to anyone expecting reliable delivery or any sort of communication on when it's actually coming.

The service was fine but the customer service and communication from the company was insufferable. Absolutely horrible and have never dealt with a company that treated a customer in this way.

This is by far the best home service company I have used for any reason. Most reasonably priced, great communication, quick scheduling, and an efficient, hard working crew. I would HIGHLY recommend calling for an estimate on your tree job. You will be pleasantly surprised. This is how a company ought to be run!

Excellent? Steve and his crew arrived the morning of 9/7/18. It was a very tall tree so a crane was needed to take the tree down. The concern for safety was obvious. The crew worked together wonderfully! Several tree services we spoke with wanted to drop the tree as a whole. It was explained to us why this wasn't a good idea with this particular tree The removal of large limbs with the crane and a man working in the tree with a saw was a meticulous process. We are extremely pleased with the quality of work that was done. They cleaned up after themselves. This was a great experience and if we ever need this type of service again, Flower City Tree is the only call I will make.

Everything went very well, from the first contact with the office until the job was finished. Julie got back to me quickly after I made the first call to the office, and within a day or two the tree was checked out and the removal of the tree was scheduled. Because of winter weather, the date was rescheduled and the crew came on a nice day right before a bad storm was in the forecast. The tree was large, maybe 80 feet high and 40 feet wide, in a small back yard with no access for equipment. It had been cabled together in the past because of a crack in the trunk. It was amazing to watch the crew work on this very difficult job. One piece of the tree after another was cut off and lifted over the top of our garage with the crane. The crew worked all day, from 8 a.m. until 5 p.m. and when they left the tree was gone and everything was cleaned up. They did a great job, and we're very happy that we don't have to worry about damage from the tree every time there's a wind storm.