Junk King Hudson Valley

It went excellent.

Overall it was great. There was some confusion when the guys first arrived since they were not familiar with the Big Deal offerings. Took a couple of phone calls to get it all straightened out, but afterwards all went fine.

It was fine. I have used them before. I had a discount ticket so the price was fine. Quality was good. They were responsive. They were on time. They were great. They came out shortly after the purchase. They came on the day that I requested.

The men were professional, did their work quickly and efficiently and were done in less than an hour. We also used the coupon offer and it saved us quite a bit of money.

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Great experience.  Good pricing.  We had a minor issue and there is a very responsive owner.  I would definitely use them again.  In fact, my family has used them since.

they came in on time took all the junks that needed to be taken out clean out the area after the work

they were great!

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They were prompt and lightning fast...great to deal with.

They were very nice efficient and did a great job.

They were prompt, professional, polite and quick.  Everything was removed as asked. Very happy with the result and would definitely use the service again.

The Junk King's crew was fantastic. They handled difficult circumstances professionally and with a good attitude. We had a large amount of very old household items (windows, screens, shutters, etc) that was left in the attic and basement that needed to be removed. Jean was very responsive and called while the crew was there to make sure I was satisfied with how it was going. The crew was very friendly and accomodating. We filled a truck on their first visit, but still had more items to go. They made a second trip a week or so later. It was a relief to deal with them and have everything taken care of. I would definitely recommend them.

The work was done quickly and efficiently.  The two workers were courteous and helpful during the process.  I had contracted their services before and although it was more expensive for a smaller load, I would use them again.

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The problems with Junk King started pretty much right away.  I contacted them and explained the job and told them I thought it was a big job and it would likely require more than one truck.  I wanted an estimate on cost but I was told they would provide that when they arrived on the first day.  I figured they've gotten such good reviews they couldn't be ripping people off, so I'd just wait and see.  A few days before our appointment I got a call from Jean - he said he saw that I thought it would be more than one truck and asking that I provide a list of items going in the truck.  I did that, listing *far* more than could possibly fit in one truck (although I hadn't seen their trucks yet, so I wasn't sure at the time).  He called me back the day before the appointment and told me he thought it would fit in one truck so he was just planning to send one.  I said fine, you saw the list and you're the experts.
The guys arrived on time and started looking around.  They said then that they thought it would be a two truck job, but that would be ok since they could fill one truck and then empty it and come back.  That sounded fine to me.  The guys who did the loading were great - hard working and easy to communicate with.  Jean also told me that for a "big job" like this they'd usually do an estimate first.  I had told him from the start it was a "big job" so yeah, I wish they had!
Sadly, two trucks wasn't even close to enough.  They finished that first day and hadn't even touched the basement or the garage which were full of stuff!  They still had a large amount in other parts of the house too.  Clearly something had gone very wrong with their estimate.  I was told it was because I had stuff all over the house, not just in one spot.  Yeah, that's true, but I wasn't hiding anything - I showed the guys around the first day and pointed out everything that was going.
I talked to Jean and he was very apologetic.  He assured me that his guy told him one more truck load would do it, no problem.
I'll save you all the details here, but suffice it to say that three truck loads was not enough.  Nor was four.  It was five truck loads before it was done.  Unbelievable!  In the end what was supposed to be a single-day job was finished 18 days later.  This took constant contacts asking them to come back and getting updates on their schedule and truck availability.  What's worse, I had to do a lot of this remotely - we'd already moved by the time the house was only half cleaned out!
Throughout this process Jean told me over and over that he was down a truck and the service was usually better.  I guess that could be, but it doesn't explain why they couldn't figure out how many truck loads it would take to do the job.  I don't know if hearing that other people got better service was supposed to make me feel better but it didn't help very much.
So, if you're going to use Junk King on a "big job" I've got two pieces of advice for you: 1) get an on-site estimate before the work starts and 2) don't expect them to finish on time.

Great Job. Team  was professional and efficient . Explained everthing along the way.
Definitley recommend

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