General Electric Co

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The first dryer that I received was not heating up. After about a month of phone calls and various people coming in, they sent me a 2nd dryer. That lasted for about a year and a half, it stopped working again. After my past experience with GE, I called a private company to look at my dryer. As soon as he came in he said my motor was shot.

So I called GE directly to tell them and they said I can pay $425 to repair, or I can get a new dryer for wholesale at $389. So not wanting any more aggravation, I chose to pay for another dryer. So now I have my third dryer and it is also defective. After fighting with them on the phone, they agreed to send me a 4th dryer. They gave me an extra year extension on the warranty. When they delivered the fourth dryer, they didnt call me first to set up the drop off time. So they showed up at my house at 7am and basically forced me to sign off on it without my inspecting it.

When I tried to call GE and let them know about my experience with that drop off technician, she said I already signed off on the dryer and there was nothing I could do.

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see bove

See above.

I called the toll-free number and scheduled an appointment with them. They were very responsive and did the whole thing online. I called them after my dishwasher problem reoccurred after it was initially fixed by another company. The person who showed up wasn’t probably the best educated person I have seen, but he was thorough and immediately started working on the dishwasher. He went to the back of it and pulled out one valve and replaced it. The dishwasher has been fine ever since. I also got a discount. They were quite helpful, and I was pleased with their service. There was a charge for them to show up and another charge for the parts and installation. My overall experience with them was quite good.

I scheduled a service call online through the GE website. The appointment was confirmed by phone and email. The service man determined immediately what was causing the problem. He showed me what was wrong and then he replaced the part. He was prompt, courteous and efficient.

The repair person was prompt and professional and he explained the root of the problem when I asked him. The cost was high.compared to the amount of time that it took to diagnose and fix the problem.

I used the telephone number on the GE website. The appointment was made for the next day. On the day of service, we received a call indicating we were next on the list. We later received a call from the repairman that he was on the way and gave us approximate time of arrival. He was efficient and direct and, fixed our problem. Before calling this number, I did try several of those on your list with an A rating. Three, although listing that they serviced Queens, did not service my area (Forest Hills) and in one case, their serviceman for my area was on vacation.