Home Resource Solutions Inc

I met with him in October 2013 and we went over the job.  He said he could match the stain of the floor after replacing some of the bad wood and even took a piece of the wood to sample.  On Nov. 18, 2013 they began the work.  They were late on the first day of work but I wrote it off based on them getting used to the commute.  They removed the damaged wood and left the floor to dry for 2 weeks which it seemed to need.  They then asked for an advancement of $1,000.  All along he was saying that the job would cost more but they would keep it at the $4,500 agreed price.  After we paid the advancement, I noticed there were times that nothing was done and they would not show up at all.  I would ask him when they were planning to continue, etc. and I noticed his responses became short and less informed.  Finally, I told them they had to be done as we had guests coming for the holidays.  Again, they were late and on the 2nd to last day of job, he emailed me to tell me that there was a problem at the job site.  They would not be able to match the stain after all and would actually have to do a different color.  I was livid that he was only telling us this now after months of waiting.  I emailed him telling him that they had to stop the job as of now and asked if he was available to correct this mistake after holidays.  I also asked him to leave our key for our guests.  I was afraid of losing the money we already invested in him.  Upon returning home that night, I was devastated.  There was dust everywhere in our home.  Construction dust, furniture everywhere and a stain on the floor that looked like a child did it.  I realized this had to end.  There was no way I could trust this company again with the complete lack of disrespect they showed me and my family with the way they left our home.  I emailed him the next day reminding him to return our key and that I would speak to him later.  He didn't return our key until late afternoon and said he had to retrieve a paint can out of our closet that he left.  I later called him from another number (not cell).  He answered right away and I then proceeded to let him go.  I told him we were going with someone else for the stain.  I told him the wood installment was nice; however, I told him the stain was very unprofessional.  I also mentioned my disgust at the disarray and dust level that our house was left in.  He said that if I wouldn't have asked for my key back he would have had time to get the cleaners in.  Once I broached the subject about a refund, he kept saying he should have been charging more for the work he did, etc.  I asked him to revise his quote with only the work and supplies used and done.  I also mentioned I would not be paying him anything more but expected at least $1,000 back.  I asked him that we be fair to one another and he agreed.  He said he would have the revised estimate for me Mon. and email it.  It is now Fri. (a week later) and I have not heard a word from him.

Contractor was supposed to start on Monday, rescheduled for Wednesday, rescheduled for Thursday and finally started on Friday.
In the bathroom, grouted and caulked.  However, he  missed grouting on the window shelf.
Overall he was nice and accommodating and did a good job.  However, the late notice for rescheduling the work meant I needlessly took an extra day off work (he emailed 5::45 am on Thursday that he would be coming on Friday.  He stayed late on Friday to finish the work.
The quality of work was good, but he could have communicated the schedule change better.  The clean up after the work was done was very good- he left everything very clean.

It went very well. Mr Dawkins proceeded to dislodge the bed from it's previous wall and transferred it to it's now current wall. While he was working I asked questions and Mr Dawkins maintained a pleasant and respectful demeanor at all times. After Mr Dawkins finished moving the bed, which included patching the holes in the previous wall and cleaning the area, i inspected the bed and found it to be quite secure.

Daniel (head of Home Resource), was personally involved in the project from start to finish.  He was highly professional and met with me for the original walkthrough and estimate, explained task very thoroughly, and his crew performed the work on schedule.  Daniel was extremely knowledgeable about all facets of the work to be done, and performed much of the work himself.  The other builders in his crew were also very professional, clearly skilled, and very friendly (our cat liked them too).  
For me, the best part of the service, and what speaks most to Home Resource's dedication to delivering quality and meeting expectations, was the result of a component that needed some additional work:  One of the tasks HRS performed was to cut down our front door and make adjustments to seal underneath against drafts.  The door has always either been hard to open/close or had a significant air leak along the bottom (door sweeps added by a previous owner are what made it hard to open; I spent much time troubleshooting and replacing the sweeps myself and eventually called in a professional, HRS).  Daniel first added a slide-on door bottom sweep.  At the conclusion of the work, Daniel walked through with me to show all work done and I wasn't fully happy with the front door - it was much improved, but still hard to open.  It was determined that the interior floor was uneven and the cause of the problem.  At this, Daniel put in a tremendous extra effort, coming back on a Saturday and came up with a creative solution to cut down the door and install a threshold, which worked perfectly - no air leak and the door swings freely.  
All said and done, HRS performed their work perfectly, exceeded my expectations, and were a pleasure to work with.  I will be calling them back for all my future remodeling projects.

My interaction with them was okay.  They did what they came to do.  I asked for two other estimates that I needed to be done and they never got back to me.  My experience with them was okay and it was nice.  I enjoyed everything and they were good.  The price was reasonable.  They just didn’t get back to me with another estimate for the other work that I needed to be done.  The work was adequate and reasonable.  They charged me by the hour.

This company AND the workers are as good as it gets! They are extremely professional and provided great customer service. I am 100% satisfied with all the work they completed and without a doubt plan on calling them for any future renovations. I would definitely recommend them to anyone I know looking for home improvements.