Quality First Heating & Cooling Inc

as expected

We were very disappointed that after making an appointment they never showed up. We called the day of the appointment and 2 days afterwards and left messages both times. No call back was ever given. We were looking forward to having them service our furnace since they sounded great on the phone. However, it was very unprofessional for them to no call, no show.

Not done . Called and sent email with no response. Had requested service in March when I paid in advance for furnace cleaning.

It went very well, no issues

I don't remember the exact price, but it was fair.

Good. It was immediately diagnosed. Unfortunately it would have required about an $800 -$1000 repair. They offered a second temporary option which we went for, costing only $150. We are hoping to do a kitchen remodel this year and planning to replace the refrigerator, so it made no sense to spend the big bucks. Frig is working fine for the moment.

Excellent!!!

Great. Tim was professional, informative and pleasant. I'll definitely use again in the fall for the furnace

I had a wonderful first time experience. Tim was polite, knowledgeable and offered suggestions. I will call again for maintenance or for system replacement. Thank you again.

went very well. pleased with technicians knowledge and performance. Job was completed in a timely manner, at the appointed hour, without any surprises. Would hire him again.

He knew his business- did a very thorough inspection of my Central Air unit.

It didn't! They never called me back even though I contacted them repeatedly. I now have to go through Angie's List to get my money back.

Never came or contacted me. I sent them an email but no response from them. I want my money back!!

He explained a few things that I had never known about, and left it to me to decide if I wanted to proceed (I did go with his recommendation). He was very professional, and responded to all my questions thoroughly. I mentioned that in the past, I had a contractor that I wasn't comfortable with (not from Angie's List). I learned that he trains police dogs, and as a result has been vetted with regards to background checks.

On the way to my house, Tim had an unfortunate run-in with a deer that ran in front of his van. Instead of cancelling the appointment, he came over anyway with a smile on his face and a positive attitude. The service call to clean my furnace will end up costing him way more than it cost me. Not once did I ever feel like he regretted being there for a discounted service. He even took the time to explain some things to me about my furnace that the original installers never mentioned when it was replaced 3 years ago by a "big" company. It's obvious that Tim takes pride in his work and the company name is a reflection of the owner. If you want someone who will go above and beyond, call him!

Everything went smoothly

They couldn't have been more professional, friendly, punctual, or helpful. My "A" grade for each category has not been given casually. They earned them!

I gave a bad review due to a miscommunication on my part. When we got together Tim came right out and looked at my a/c and furnace. He did a very thorough job and didn't try to sell my items I didn't need. I was very impressed with his professionalism and his friendliness and will look to him in the future for any repairs I might need. Sorry for the initial review Tim.

unknown

Great! Tim came in and did an inspection and estimate. We asked about high efficiency furnaces, and he gave us a quick lesson about how they differ from standard furnaces, but didn't push one furnace over the other. Work was done the following week. He arrived on time, and he did great work. He explained how all the buttons work for both the furnace and the water heater. He even attached the power cord from my air conditioner to the house so that I won't get electrocuted while cutting the grass. Great guy. I'll be using him for anything heating and cooling in the future.

Absolute no show- no service provided. This could be considered a fraudulent activity. I will request a credit card refund

As expected

Quality First provided us with a thorough assessment of the worked that needed to be done. The part was ordered and completed within two days. Everything went well and we were pleased with the equipment and the service.

Tim was very professional and knowledgeable. Price was very fair and he was very easy to deal with.

I call him Terrific Tim. I deleted all the other HVAC guys from my Contacts. He's now my "Go-To" ! More details....? Tim was able to meet my timeline (no overtime or rush charge). He was prompt, thorough, efficient, and equipped with all the right tools. Not only did he fix the immediate problem, but gave additional feedback on other potential issues I should be aware of. No pressure to go beyond the fix I needed. Very reasonable rates. The A/C was back in operation in less than a half hour. I am COMPLETELY satisfied and definitely recommend him without any reservations.