GENETIC COMPUTERS INC
About us
SALES, SERVICE & SUPPORT OF PC AND MACINTOSH COMPUTERS
Business highlights
Services we offer
SALES, SERVICE & SUPPORT OF PC AND MACINTOSH COMPUTERS
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 25% |
"Oh thank you Ruth for such a kind review. Both you and Herb have supported our business for over 20 yrs, and it has been our pleasure to have you as our customers! :-)"
extremely poorly...
the system and software were almost non functional from when I first brought it home and after taking it back to Robert repeatedly, the PC that I bought from Genetic Computers was never put in proper working order...
when I first took it back to Robert, he said that operating system services had been turned off... I wondered why he had not checked the equipment functionality out before it left his shop...
I was later getting messages that the Operating System was "unauthorized" so Robert decided that he needed to reinstall the System with a new licensing key... he said that he needed the professionals at Micro Soft to take care of this problem and reinstall the system with a new licensing key... it still did not work and that effort was of no help to me...
the next time I took my PC to Genetic, Robert advised that the McAfee virus protection had somehow been turned off and I was plagued with viruses... he said that he was going to have to start charging me to fix all of these problems that should never have occurred in the first place...
other PC professionals advised me that the equipment and software that Robert had sold me would not provide me with good performance although Robert went out of his way to assure me what he gave me would work just fine.
he then decided that the entire product needed to be replaced but by that time I became so frustrated that I decided that continuing to try to work with Robert Scott would be a waste of my time....
I had to take a $1100 loss (my request for a refund was refused) and scrap what Genetic Computers sold me and purchase a new PC and software from a reputable dealer...
I now have a PC (laptop with Windows 7 and MS Office) that I am very happy with and have encountered no further problems with the hardware, software or viruses..
"[member name removed], The system you purchased was over 6 months ago on 4/25/2014. The system was back in the shop three times in the last 6 months for virus and program issues related to your infections and programs you downloaded, infected flv player. The first time i covered the repair even though virus and malware infections are not covered by any warranty whatsoever. I have copies of your virus log sheets showing the infected files and virus. The second time the system was back it was for services that were turned off and problems with the operating system related to your virus infections. This is also when i had to contact Microsoft technical support who issued you a new product key due to the problems within the operating system related to your virus infection. They have noted all of the info any logged under service Ticket #SRX1251234525ID . This last time it was a corrupt version of mcafee free supplied by time warner cable which had to be uninstalled and reinstalled. There were also additional virus infections due to the non-working mcafee anti-virus. You also had called a few times stating that the system was slow only to find out that it was downloading windows updates at the time. The last we spoke you had mentioned you were still having problems so i offerred to replace the system with another at no cost to you. I am sorry you are having problems which is why i offerred to replace the unit but virus and malware infections, downloaded programs, are not covered under any warranty. Robert"
Licensing
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