THOMAS CURLEY PLUMBING & HEATING

"We arrived at house and met the owner (Landlord) and was let into house by house keeper. This system is a one pipe mono flow system on a old house which others have tied into and created more zones and radiators over the years. This can lead to circulating issues due to changing the original design when it was first installed. House keeper showed us radiator in front bedroom and three others which covers were off of one and screws missing from covers on others.Advised landlord that he needs to change all air valves and that there could be a possible broken shut off valve, flow tee broke or steel element clogged.Plumber tried to bleed air out of radiators with towels laid out and a small cup to catch water so no water would spill on floor or walls. Three of the radiators got hot and one did not. Told landlord that the additional work neede to be done and he said he would call us back. Reinstalled two radiator covers and two other ones were missing screws. 12/5/12 Arrived at house for second time was met by landlord but could not get into house until housekeeper showed up 1/2 hour after scheduled appointment time. She stated that there was no heat in entire house. Checked out boiler found no electric going to boiler. Checked out power switch on top of basement stairs flipped switch and sparks came out. Advised lanlord to have electrician change switch. Boiler turned back on and fired up and started gettting hot. Checked out all radiators and one was not getting hot. Advised landlord that system would have to be drained down and shutoff valve checked out and all air valves to be changed he agreed to this. We found shutoff valve in open position and changed all valves and filled back system and started bleeding out all air. We had a hard time bleeding out 2 zones that were added to original system due to what I mentioned in begining of statement. One pipe mono flow systems are very delicate and when other zones with long loops are added it interferes with the whole flow of system and causes problems throught the house. We advised landlord that more work needed to be done and he told us he would call back at another time. This house is 63 years old and has been worked on and additions added onto it and when you have to service them sometimes other things can happen.These type of problems are fixed on a trial of elimination basis as there can be quite a few different things going on that can cause this type of symptom. Kind of when you go to the doctor and he needs to try different medicines and a few appointments to get at the root of the problem. All our plumbing technicians are well trained and come with many years of experience whether they are with our company for 3 weeks or 30 years. We are a very well established company serving our clients since 1972. We have a very good reputation of being professional,honest and fair. We stand behind all our work that we do. We dicounted this customers bill to try to satisfy him and keep him as a customer but I guess you just cannot please every one we try our best. I did want to mention that the tennant had mentioned that they were in the middle of a legal issue with landlord and that they were holding back their rent due tio lanlord not fixing this problem and others. And with sparks comming out of electric switches I hope he had that issue corrected. We really tried to help out and resolve this matter on all levels but customer was very unreasonable. I am sorry you felt led to write such a review. Hope you were able to solve all your issues in the house and keep your tennant happy."

"This House is a very old house which has lead waste pipe embedded in the bathroom floor. We did not use outdated equipment or the wrong head. When snaking out any drain especially a lead pipe there is always a chance of that pipe getting damaged during the snake out of pipe. We advise our customers that we are not responsible if this does occur. When getting any type of procedure done by even the best of Doctors before he begins you must sign all types of papers holding him harmless if anything goes wrong during the operation including death. So with all this said there is always a chance that this can happen. Ask any licensed plumber or drain cleaning company and you will be told the same. As far as the problem goes she did have other bathrooms and was very difficult to deal with. And our insurance company always compensates the client regardless in order to get the problem resolved. She also dragged items into the room and some of the damaged things in the room were very old and worn out. This house was in poor condition and looks like customer does not properly maintain her house. We try our best to deal with every situation and have a very good reputation in our community since 1972."

"All our service work is based on a time and material basis. When customer calls in our dispatcher explains all our charges and that if technician needs to go out and get parts that they will be charged for that time. Customers tend to exaggerate the time that the technician goes out to get that part. Also we cannot control the time it takes to get part if there is a line in plumbing supply before we get there. There is no way any plumber can carry every part in his truck it is impossible. We try our best to carry parts we us on a constant basis but that is about it. This customer is unreasonable with his rating and comment. I am sorry we could not satisfy him."