Systematic Control Corp

The price was fine. I'm not saving money so I'm not giving anybody a good deal. You pay for what you get. You pay up you get good product. The quality was fair. Their responsiveness was very good. Their punctuality was very good. Their professionalism was very good. I chose this company because they were already my air conditioning maintenance people. I trust them. They did it quickly and they did what they said they were going to do.

Rebuilt blades and motors rather than insist as others have that unit needed to be replaced.

There was one person. this time, that came out to complete the work. The people that I come in contact with are fine, no problems.

I signed a contract for an oil to gas conversion. It literally sat on someones desk for almost 1 year!! Anytime I called I was told they were waiting on permits. I had given a deposit which most of it was returned. I was charged for a thermostat they installed. The rest of the job never got done. Very unprofessional! After speaking with other people in heating I was told that a conversion of this type should cost no where near the amount I was going to be charged. I would not recommend this company at all.

Our tank was still under warranty, so the replacement should be free. Systematic proceeded to charge us double the going rate for the replacement. When i confronted the owner he stated that he has a lot of overhead expenses and that is why his price was so high. On another occasion they tried to charge my neighbor $270 for a $40 condensate pump and labor on top of that !!!!!!! They have proven themselves to be crooks, their staff is rude and the techs are trained to try to get the most money out of customers. I would stay away from this company !!!

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The appointment was canceled twice, due to the companies manpower problems. When they called to inform me, they didn't seem happy, but there was plenty of time before the AC system, and they accommodated my time constrants, so I was OK with it.
The gentleman that did the work, appeared to be very through, and complete.

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The first day of the two day installation there was a communication problem with one of the technician providing the installation. Fortunately it was resolved and the installation progressed nicely. The technicians established the best route for the ac tubing and electrical. My concern regarding the exterior wall penetration was addressed early on at the office before signing the contract. We are very pleased with the installation and have had no problems with the units or the wireless remote controls.

My warm air furnace became inoperable on a cold Friday afternoon. Anthony sent someone immediately to give an estimate, while other companies I called did not respond or offered estimates within a 2 week waiting period. I was impressed with their knowledge, professionalism and responsiveness. I choose to replace the furnace and air conditioning system at the same time, and while it was an expensive repair, Anthony and the company worked out payment options with me. I was very satisfied with their service.

Same as above

Needed to replace 2 drum based in-house humidifiers that were installed when we first had the central A/C installed by another contractor. Those units never really worked. Spoke to Lou at Systematic and he was very thorough in explaining my replacement options. He also explained that I didn't need two units. One unit was sufficient to get the whole house comfortable. We decided on the Lennox HCWP-18. Lou gave me a rough estimate and we agreed to bring them in. Steve came in for the walk through. He was also very nice and explained how things would get installed and provided the final price. The tech came on his scheduled time and took about 5 hours (estimate was 3 hrs), but that's ok because the work was done cleanly and professionally. Definitely not a hack job
like when our drum based units were installed.

The air-conditioning system was was reinstalled correctly and functioned perfectly for the next 14 years (when I sold the house). Heating system repairs and maintenance were always performed competently and professionally. Prices charged were not bargain rates but seemed generally fair. Most of their service men were courteous and knowledgeable. The owner of the business, Mr. Carbone was especially helpful with our original problem which required a nearly complete removal and reinstallation of a central air conditioning system installed by a different contractor. Mr. Carbone seemed so indignant about the manner in which the previous contractor had swindled us that he sent a technician to appear on our behalf as an expert witness in small claims court. He did not charge for this service.

They were very professional and easy to get a hold of. The only complaint I have is that the filter that they brought was kind of a cheap filter.

Costs for all items were given in advance: the charge for the visit and the cost of the repairs when the technician was on site. The technician arrived on time, and completed the work efficiently. Though all of the work was done well and in accordance with estimates, I thought the prices of the parts were very high, but I have no basis for comparison.

Disaster. They are becoming too big for their britches. I have been using them for a few years, with no problems, but this time the mechanic came in and told me there was a new rule - they could not replace any filters or waster panels for humidification which I did not purchase directly from the company. He would not put in the filters or panels I had purchased on my own. I called the company, and the guy I spoke to (Bob) said that there were problems with filters purchased elsewhere, that they were sometimes "sucked into" the unit. I told him I was not going to pay double for the filters and water panels, which is what they were charging over and above what I could get them for. This company has also quoted me a price on replacing a central air conditioner condensing unit, which is about three times the price I have seen it for. I have NOT purchased it from them. After I told him he was price gouging, he said they would install my filters if I signed a disclaimer that the company would not be responsible for the items if something went wrong. I had no choice but to sign, since it was already the beginning of the heating season, and I had no time to start searching for a company. When the mechanic wrote up the contract, for which I had to give him a check, he put down that I had three zones, and I had to pay additional for two of them. I have always paid for only one extra zone. He explained that the hot water baseboard heat in my basement was a third zone. When I called the company, and asked about this, I was told it was the "boiler" I was paying for as a third zone. How ridiculous can you get? The boiler is what sends the hot water heat to the two units. I have never seen a company which overnight becomes so money hungry. The mechanic said that since one of the other major companies locally has gone out of business, that Systematic has all their business, and they are the biggest around. One would think this would give them enough income so they don't have to engage in such greedy practices, but it seems they have decided they are the only game in town and can charge whatever they like, for whatever they like. I discovered about a week after the mechanic was here that I was not getting any humidity. Since I did not trust anything they had told me, I decided to call in another company to determine the problem, before I called Systematic back to remedy the problem. I watched the guy from the company I called open up the humidification units, and it appeared that the guy from Systematic had put the water panel frames in backwards, bending them in the process. There was no way they could work in that position. I had this new guy take them out, do his best to bend them back into shape, and replace them. He also told me that when Systematic had done some previous work for me, they had run the humidification through a cool air duct, which meant I would not really get any humidity. I later checked on the manufacturer's site, and they did state that the humidification units had to be run through warm air. After the visit from the new company I had called, I called Anthony Carbone, owner of Systematic Control, and he insisted tit did not matter where the humidity was run, and that if there was a problem with the humidification units, maybe his employee had a bad day. This man he was talking about, who bent the units, and cost me a lot of money with another service person, has worked with them for twenty-six years. I checked back on all my old bills, and found that I had always been charged for two heating zones, not three, and the charges had always been significantly less. I finally told Mr. Carbone that I obviously could not trust anyone from his company, including Mr. Carbone himself, who did not seem to own up to what his employee had done, nor could he recognize the manufacturer's own stipulation about how the humidity should be funneled. I told him I wanted the money from the contract back, that no service had been performed, and that he had cost me a lot of money elsewhere to correct the problems his company had caused. It appears that Mr. Carbone is not willing to let go of my money. He wanted to keep most of what he charged me for the original contract, for the "service call", which was close to four hundred dollars, and return less than $100.00 I told him that if I did not receive the entire amount back within a week ( and he really should have been charged for what I had to spend to fix his employee's damage), I was going to report him to the BBB and the Department of Consumer Affairs, and the Chamber of Commerce, which is what I am about to do, since Mr. Carbone has ignored me. This is not a cheap company to begin with. They are expensive, but most of their charges have been for legitimate work. I do not consider their behavior over the filters and my boiler as fair, or warranted. In my book, they are as bad as thieves.

unknown

Fair is the best word to describe this company. They offer good services and do not take advantage of you. Furthermore they do good quality work that lasts for years. I would tell other people that I was really satisfied with the installation of our heating system by this company.

I have a heat pump. The air conditioning would not work at the change of seasons. I had a service contract with another local company and they thought my thermostat simply burnt out. The original company could not figure out how to install the thermostat with my wiring. After 1 week, I called Systematic on Saturday, June 2,(1 week after labor day) and they came out the same day. They discovered that it was not just the thermostat, the transformer were burnt out as a result of a faulty reversal valve. Rather than replace the reversal valve, I decided to get a new compressor. They had one in stock and replaced the unit that Monday.

THEY ARE VERY PROFESSIONAL AND COURTEOUS. THEY DID A WONDERFUL JOB. I WAS UNHAPPY WITH MY PREVIOUS HVAC MAINTENANCE COMPANY AND WILL BE USING SYSTEMATIC FROM NOW ON.

I WASN'T IMPRESSED WITH THEIR APPARENT LACK OF KNOWLEDGE ABOUT THE SYSTEM AND THEIR ATTITUDE WASN'T GOING TO HELP CUSTOMER SATISFACTION EITHER. I FEEL THAT THERE WERE SEVERAL PROBLEMS ALONG THE WAY.

THIS COMPANY DID A GREAT JOB BY MY BOOK. THEY OFFERED THE BEST QUALITY SERVICE THAT THEY COULD GIVE ME. THEY WERE VERY COURTEOUS WHEN THEY VISITED MY HOME.

THEY ARE A LITTLE SLOPPY WITH THEIR WORK. THEY ARE QUICK AND INEXPENSIVE, HOWEVER, THEY DID NOT DO THE JOB RIGHT THE FIRST TIME. I ENDED UP HAVING TO CLEAN UP AFTER THEM MYSELF.