Auto Wrench Connection

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I called for an appointment to Bring my Mothers car in on either monday or tuesday and they told me to bring it in Friday.(I thought to myself, great because everytime I take my brothers car in for service without an appointment it takes them 3 days to fix his car, since I have an appointment they should get the work done the same day). I told them over the phone that maybe the rear socks or struts where bottoming out because we kept hearing noise from the back of car going over bumps. I also told them my brother was driving the car and he thought the brakes weren't working right. I also told them that the front right rim might need to be replaced, because the tires are almost new and it keeps leaking air even though we had to replace the air sensors and steams on the wheel because they kept failing when my Ma took it to the dealer they told her she needs a new rim or the old one repaired. I told them my Ma has mechanical breakdown insurance from Geico and they would have to get an OK threw them before repairs could start, but to give the whole car a going over to find anything wrong. Nick told me that sometimes they don't cover everything. I said fine, but if it needs to be fixed I want to know about it. Thursday night comes and me an my brother take my mothers car over. Even though I have an appointment for friday I fill out one of the envelopes provided at the night drop slot with info we talked about. Friday afternoon I get a call from Geico and they have Nick on the line also they go over what is covered, and Geico tells me the Rim isn't covered under mechanical breakdown coverage, but could be covered under comprehensive, I would have to call that department about that. Geico then tells me the car needs right rear wheel bearings, two new rotors in back, and new rear brake pads, the cost for the brake pads aren't covered, but the labor to replace the rotors and bearings, and the cost of the parts are covered and there will be only one deductible of $250. I'm surprised that there is only one deductible. I am also wondering to myself how did the rear brakes go before the fronts?(Fronts do 75% of the work and always go first). I also wonder why do the rotors need to be replaced? Me, and my other brother replaced all the brake pads and rotors last summer when he was up for a visit? At most they need to be turned? The Geico rep tells me he's done and puts me on with Nick and hangs up himself. Nick goes over the same stuff as Geico tells me the pads aren't covered. I say ok  but there shouldn't be a charge for labor on the pads because to replace the rotors and the bearing you have to remove the brake pads(yeah I forgot that it takes about 5 minutes a side to turn the piston of the rear calipers back in with a tool, but I'm not going to pay for a third dip on labor) he tells me there will be a $60 charge for the pads, and doesn't argue about the labor. It's $20 more than the best pads at the auto parts store, but I don't argue because he didn't try to add more labor. I do notice on the invoice though, there is a question mark next to labor for pads and rotors, which to me is a dig at me, it should only list labor for the rotors and the double dip for the bearings both which look to be charged at full book rate to me. Whoever wrote it up could have listed the labor for the pads as no charge, or included in other parts installed labor. back to the topic at hand, Nick tells me he needs to wait for parts, so it will probably be Monday before he gets it done. This even though I had an appointment and they are open saturdays, same as every other time. I tell him to go ahead since it will only be $250 plus $60 and tax out of our pockets. Monday at 4pm I call them and the cars done. I give the woman a credit card number over the phone to pay them. I tell her to lock the keys in the car, because I have learned the hard way that they are only open to 5PM on weekdays. If you work Days for a living, like my brother, who I need to help me pick up the car there no way to get down there before 5PM and every other shop in a 50 mile radius is at least open to 6pm, so you assume that they are too, but we found out the hard way trying to pick his car up in the past this is not so. Highly inconvenient! About 4 days ago on 3/11 my mother complained to me about the noise the brakes make when backing up for some reason they are really load from the right rear. I told her brakes make noise sometimes when applied, but she keeps insisting I take it back to them. So I went to the back wheels and took a look at them. To me the rotors look to old, and worn and the pads look to worn to be a month and a week old. So I am wondering to myself. Did they even replace the parts? Or are the calipers frozen and they miss this? Don't get me wrong they don't look dangerous to drive or worn out. If they weren't replaced the only person to blame is myself, because I usually check returned old parts on the key envelope, which they never return here for some reason, but every other repair on my brothers car I saw the problem with my own eyes and checked the repairs the same day I picked the car up, so I didn't say anything. This time I didn't see the problem or check the work when picking up the car. My bad! Seriously Nicks a pillar of the community. He's the disaster coordinator for the Village of Gowanda, so I don't think not doing the work and charging for it is something he would do! Heres the low down at $69 an hour book rate, they are $9 more an hour than most places. Also, it always takes 3 days or more to get the work done on your car. They aren't open past 5PM on weekdays and noon on saturdays. Inconvenient. For some reason most times the bill is never under $325.00 for work done on your car, even when in my opinion it should be lower. The only exception we've had is NYS Inspections. They give you free estimates. They give you a 12 month, 12k mile warranty on their repairs.(Their website states 24 month 24k miles though) They are a BBB member. About their warranty, after they replaced the steering rack on my brothers car we had to return to shop with his car at least 3 or four times because house to it kept loosening and leaking where it went into the rack and we didn't pay a dime until the last time when they said the engine mount was broken causing the engine to shift, moving the hose, and loosening it. It hasn't leaked since, so that must have been it. One more thing they do have roadside service and towing and do it for the AAA and Verizon. One last thing, they have started working on repairs before getting the ok from me on the phone as to the price twice in the past. Nick said he couldn't get a hold of me on my cell phone. I didn't complain, but this has never happened anyplace else. The main reason I go here is for the free estimates and the warranty and it's less than half a mile away.

I would highly recommend to others