Phoenix Properties Contracting, LLC

"In response to the review submitted by Cherie L., it is imperative to my business and my customers to refute this misleading post. This initial contract was completed in the estimated time frame of 2 - 3 weeks; however, this writer contracted the flu and was unable to work for 10 days. It is important to note that my employees continued to work through this time. This job time frame was extended due to the clients' need to find unusual problems. She continued to find problems, made it difficult to schedule with my employees, and made it impossible to complete additional tasks in time. Our company did not damage her home. She did complain of minor blemishes on walls or doors; however, these could have been from a small child or everyday living. Although I determined my company or employees did not cause these issues, I fixed them at no charge. I received daily calls and text messages demanding more repairs to be fixed. I found this client to be verbally abusive and difficult to please. This client chose her countertop, which is quartz - not Corian. She initially wanted granite; however, the color she wanted was only available in quartz. We honored her decision and did not charge extra for higher quality and higher priced countertop than granite. I left the completed bill on the counter of this home. I received an inflammatory message from Mr. L. on Friday evening after we had left for the weekend stating I would be lucky to get 1/2 my bill. A week later, I received a certified letter refusing to pay for services and products. Prior to this review, I have held a high rating due to my professional status and care for the work I provide to my past and current clients. I typically, go above and beyond, due to my personal and professional ethics."