Sean Commerford Painting, Inc.

"It is extremely disappointing that you opted to post a negative review without contacting me first to discuss any issues you may have had, with the possibility that it could have been addressed and resolved. As is apparent by the other 35 A-rated reviews on Angies List, and that we were awarded the 2016 and 2017 Super Service Award, that we provide a quality and professional service. We aim to please our clients and build long lasting relationships and have worked ho*** ** maintaining our reputation. We are a small, family run business, and it is apparent your review was aimed to only cause harm to our business. As detailed in the written scope of work provided to you, in which you authorized, 1 coat of paint would be applied to the ceiling and 2 coats to the walls in the kitchen. Reference to repairs to the kitchen were not included nor authorized. In addition, even though only 1 coat was to be applied to the kitchen ceiling, we applied a second coat, at no additional cost, as we made the decision it needed the additional coat. At the end of the first day, Ellen was very pleased with the work performed and said it looks beautiful. On the second day, we returned to being treated poorly and received disparaging remarks. At this point, additional requested repairs were made and another 2 coats applied to accommodate you; again at no additional cost. As for your negative grade on responsiveness and punctuality. I have our email correspondence in which we worked with you on scheduling around your vacation and making sure the work was completed before your guests arrived. We scheduled the work immediately upon your return from vacation and even arrived later than we normally would as you had requested so that you had the additional time to unwind and prepare for our arrival. As for your negative grade on pricing, we provided a very fair price for the work requested. In addition, even though you were referred to me from the local paint store, I still offered you our Angies List 10 percent discount. Work was completed in accordance with the scope of work, and as you were pleased with the work upon completion, payment was provided in full. We go above and beyond for our clients, however on your job we were treated in a demeaning manner to the point it was considered of walking off the job, something we never do. As we are professionals, we continued and completed the work with the acknowledgement that even though we aim for long lasting client relationships, that if requested, we would not accept any work from you in the future."