MONRO MUFFLER BRAKE & SVC

Excellent, great service.

Monro can always get me in even when I only have a short time to have service done.

The Geneseo Location made such a mess when they changed the oil that it spilled all over my manifold. It was smoking so bad after I got to church someone had me paged at mass, thinking my car was on fire. Very embarrassing .. needless to say I won't be returning there. I have since gone to their service location in Avon, and the manager Kevin has been the most professional at the Avon location.

very friendly, helpful, and quick. they squeeze me in real quick instead of making me wait and did the simple repair for me quickly. was very impressed the manager remembered my whole name since I've only been in there once before within the last year. little things like this makes me really like them even though they can be very pricey. will go here in the future if i need to know something will be done right.

They got me in without an appointment very quickly and performed the work to my satisfaction for a very good price. My only complaint is that the help is not very professional and I am not sure I would trust them with anything that took diagnosis or extensive work.

On 11/25/2011 at 11 am, I brought my Daughter's car into the Monroe Muffler shop located in Geneseo NY for a Transmission fluid flush, oil change, and tire rotation. We picked the car at 4 pm. We asked if all of the services had been performed and the Tech and manager said yes everything has been done. I asked how the brakes looked and the Tech said they were at least 70%. My Daughter and I took them at their word and began to go home. We were no more that a mile from the shop when the car began to lose power and a horrible sound came from the front end. We brought the car back and as it turned out, the Tech overfilled the transmission . I then looked at the Rear Wheels that I had marked with a red marker and the wheels had either not been pulled to check the brakes or the had been pulled but not rotated. Either way I was either lied to or that aspect of the service was neglected. My daughter has just called me to say she is having trouble with her car on her 40 mile ride back to school. The engine is losing power (transmission slippage) and there is an awful sound coming from the front end. There were no problems with the car prior to the service done at this shop. The service that should have been done, was routine. The car WAS in good shape. I have been a regular customer of Monroe Muffler for at least 6 years and take all four of my families cars for service at this shop. Let me repeat important parts of this note. - Transmission fluid overfill - No tire rotation - Possible damage to the transmission. - Tire pressure was also not checked and as there was a 6 pound variation between tires. - I am assuming the oil change was done. The oil doesn't look too dirty. On top of all this, the brakes were completely gone. Metal to metal on the rear and very little pad on the front.
My daughter brought the car to the Monroe shop In Hornell NY where they redid all of the work that should have been done in the first place. Dealing with customer service was a nightmare. I finally came to an understanding with Monroe corporate for a refund of the original amount. I will NEVER go to Monroe Muffler again. I relied on them to do routine maintenance on my Daughters car and in turn they put her life in danger by lying about the work they performed. This could have been much worse.