WILTON FLOORS

Install went very well. Had to start a day late due to previous job running late but called ahead to reschedule. Works was done professionally and on time.

I am a very hard person to work for. I constantly emailed them with little questions and follow-ups all along the way. Throughout the entire process, they were responsive and professional. They came out to the house twice to measure, gave us a very reasonable proposal, and did quality work. I would use them again and recommend them to anyone looking to have a new hardwood floor installed!

They were very professional and friendly cleaned up after them selves Would recommend them to anyone

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From the owner to the installers, this is a first-rate veteran owned, family run business. Doug Sr. provided us expert assistance in picking out the best carpet for our needs. The installation was scheduled quickly and the installers arrived on time every day. Jeff and Dan were totally courteous, friendly, and professional. Not only did they install the carpet, but they went above and beyond to fix several related problems. The installers were extremely careful in handling our furniture and cleaned up everything. We have some very heavy furniture and they never complained one bit. We are totally satisfied with the entire project, and will have them back to replace another room of carpet. Would give them an A+ if possible.

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Very well. Nice people. Very knowledgeable and responsive. Good installation. Floor looks great.

It went extremely well. The timely and professional job of installing vinyl planking in my basement. We are very pleased with the results. The team of two removed the old carpet and disposed of it. They moved the furniture in order to install the flooring. They did exactly what the said they would do. This is a family owned and operated business. I would not hesitate to recommend their service to anyone.

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Excellent work

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Doug Jr. came to my house to evaluate the situation and determine what needed to be done.  An estimate was prepared based on having to pull up the carpet in two bedrooms to screw the floor down to alleviate banging and squeaking noises.  After placing screws in most of one room, they concluded that the sill of the wall separating the bedrooms was not nailed down and was causing the floor to bang on the bottom of the sill.  Screws were placed and shims were inserted from both sides of the wall.  They stayed the course until the problem was determined and resolved.  These guys were easy to talk to and treated me with respect.  They said they wouldn't leave until the issue was diagnosed and resolved.  I would call them again in a minute.

Addendum:  Doug Sr. called me, following this review, to see if I wanted them to fix the floor in the master bedroom.  It wasn't nearly as bad as the other rooms, but I agreed to have him come back.  He told me he would be in touch when he had a free day.  A few weeks later, he called, and I agreed to have him return.  I had a great degree of trujst and confidence in this company.  

I took all breakables down from the furniture I thought they had to move, and put them in my walk in closet.  When Doug arrived, he went right for the closet, so I had to move everything out of there.  He started moving things for me, which I really didn't appreciate.  I stayed in the room while he worked and talked to him to break the silence.  He took his time and stopped many times to take a break.  He went in and out of the house several times--some times for a break and some times to get additional tools-- and, each time brought in more dirt on his boots (it had rained the night before).  I didn't want to say anything, as I thought he was going above and beyond to repair my floor.  The screwdriver he was using didn't have the right connector, and this caused the bit to keep coming out as he was working.  At one point, he decided that in order to pull the carpet back far enough to add a few more screws, the threshold seam was opened up between the bedroom and hallway.  I was extremely nervous, but left the work in the hands of the professional.  At this point, Doug went to his truck to get the iron to reseal the seam only to find out he didn't have it with him.  He told me he was going to the shop (about 4 exits away) and would be back in 20 minutes.  Meanwhile, everything was left undone, including the cover for the air intake.  My cat went inside, and I started to panic.  He eventually came out on his own, but it could have turned into a very difficult situation.  Doug returned about an hour or so later.  He thne joined the seam, but there were bare spots, so he took some fibers and used my glue gun to fix it.  There is now a hard spot where the glue hardened.  

Also, Doug removed the brass plate where the bathroom floor meets the carpet, and when he put it back on, he reversed it.  Now it doesn't match the other one from the hallway to the bathroom.  A section of molding was damaged by the edge of the reciprocating saw used to cut the shims, and the cover to the intake is now scratched from using the drill that kept slipping.  

This experience was nothing like I expected based on my first experience with this company. Edit: There are several areas where the pad makes popping noises. Since my original review, Doug Sr. has called and left messages for me several times, unrelated to the work or business. Based upon this, I would not feel comfortable having him in my home again. After the work was done, I sent a thank you card to thank them for taking time out to help me. I also indicated in this thank you that I was "not thrilled" about how the seam came out. I said I was not interested in the offer of new carpet until I needed it. (Doug Sr. asked if I wanted new carpet when he saw my dissatisfaction with the seam). Since that time, I discovered the popping noises in the pad and that the glue in the seam had hardened, so I feel that new carpet is warranted. 

Follow up:  The company is refusing to refund me the $285 I initially spent.  I was told their work was guaranteed.  Their response to me was that I should have known that the carpet seam, once opened would not be right again.  I don't know how an average consumer would know this.  I put my trust in them, and lost.

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Fantastic. The best job I have seen in some time. We wanted a new bathroom after owning the house for many years. They came to the house for a measurement after a brief phone conversation about what we wanted. The crew was professional and courteous. I explained what I expected and they went to work. We are still awe struck by the quality and price. Thanks guys!

Rose was very knowledgeable when it came to different types of flooring. She was upfront and accommodating with the scheduling. She was in constant contact to move my project along. Doug and Cory installed the flooring. They were on time, worked clean. They measured twice and cut once. They were detailed.  I liked that Doug went back to the shop to get a couple of transition pieces for the second door. We decided together which would work best. Great experience!