SERVPRO of Southern Saratoga County

I contacted them regarding water damage to my home, caused by ice dam buildups. I informed them I wanted an assessment of the damages, and then a written estimate of the cost for remediation of the water damages. Phone contact took my information, asked a series of questions about the property and the damages, informed me there would be a $150 charge for the assessment, which would be credited toward their services if we hired them. I was informed that one of their service people would contact me within an hour or so (I provided both cell & home phone), they never called back. To me, it seemed they were less interested in my call, because I wanted an evaluation and estimate done before moving forward.

We were required to sign a contract and given a verbal quote of $900. Two or three days into the remediation process, requested a written quote from the foreman. He contacted the owner who came to our property and met with us Asked for written estimate but never received. Every time work was proposed and we asked for cost we were never given cost of project. Dumpster in reference was used by neighbor as well. Neighbor did not have sheetrock/insulation removed in most areas, just punched holes in the bottom. Asked why but never received an answer from Ralph (actually he claim the homes were being handled the same and they weren?t). Neighbor home had more water and for a longer period of time than we did. Supplied neighbor with written estimate but not us. Certain items were left water-logged that we eventually removed; rolls of paper towels, buckets of water, etc. This action delayed drying process. Days were billed when equipment was removed and not brought back for two days. Of course moisture remained in the basement since it is surrounded by French drain but that is what it is there for, after sheetrock was gone, so what. A little water came back during Tropical Storm Lee but sump pumps easily handled the situation. Claims that State Farm adjustor authorized removing of upper cabinets but that is not what I heard and adjustor said he did not mandate the removal or that of upper bookcases. Quite a bit of incidental damage occurred to non-flood items through the moving of equipment, etc. Fine layers of dried mud remain, requested some work be re-done but that was not done completely either. Upstairs was covered with a thick layer of dust from sheetrock and insulation removal; requested that this be avoided but nothing was done to close off large open staircase to downstairs.