Freeport Garage Door Co Inc

Freeport Garage Door is HORRIBLE! Don't go here unless you want to be treated rudely and given sub quality work My garage door came off it's track, "Karen" the alleged owner, sent out a technician, Erik whose sub standard work only lasted hours after his poor attempt to repair my door. When I called that Karen on the Wednesday before Thanksgiving she lied and said her store would not be open until Tuesday... I called Monday to leave a voicemail and that Karen assistant. and older raspy sounding woman said, "Yes were open for business". I started to tell her about the issues with their sub quality work.. the door off the track, the lock their incompetent technician, Erik installed, could not be opened with extra keys I had made at a licensed locksmith. The older woman started a conversation with that Karen who later got on the phone with her nasty attitude and rude disposition. At this point I was frustrated and annoyed with her lack of respect. My 90 year old mother pick up the phone to disarmed the situation and that Karen told her she would call her back in the afternoon for a another technician to come out.. that was Monday, November 28, 2022 at 1pm.. it's now Tuesday and we'er still waiting for that call. I truly believe in supporting local business, but when customers are given sub standard work and charged top dollar than met with disrespect, and lies then they don't deserve to have well paying customers. Don't use this place, we deserve better when there is other companies who want our business and treat you with respect.

No reciept, 2 remotes, no keypad, no bulbs, left bulb covers open on all the bulb areas. Not sure if I got new rollers- if the springs are okay? Called next day noone knew what service was done, left message. Woman calls today, when I question service, she cut me off while speaking and took a defensive approach.

Great. The garage door works better than it ever has. It comes down easily and is no longer a danger to me.

They did a very good job and we were very pleased with the installer and with the work he did. We would definitely hire them again.

I couldn't have asked for better service. The office people were informative, the estimate person came quick and the installer was such a nice professional man who did a fantastic job. Thank you Freeport Garage Door!

My automatic garage door was not functioning properly. I had to hold the button down in order for the door to fully close. It made a terrible racket, and the lights didn't work. Rob came exactly when he said he would, even though we're in the middle of a Nor'Easter storm. He was friendly, professional, courteous, and fixed the door in a way that saved me money. I highly recommend Rob and Freeport Garage Door Co.

fixed and added a lock

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From ordering the door to the installation everything went really great.   They got back to me quickly from the first time I called til when the door was ordered and ready for installation.  I would recommend and would definitely use them again.

Work was great. I was not able to be home but my wife stayed while they were doing this project, and they did a great job of including me in this process throughout. The workers were very clean and detail oriented. Very satisfied with this job!

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They don't provide service. I followed up with them and they're incredibly rude. They're atrocious. I would never use them in a million years again.

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It was fine. I have no problem with them. They guarantee the work, if the door doesn't sets right they will come and fix it. The came to measure the garage door and then they will install it .

It went well.

Excellent. He explained that the titanium rollers werebetter.

The lady on the phone for the initial call was friendly and polite and set up a date for a technician to come and see what the problem was.  Brian arrived on time (called beforehand), inspected the unit, and told me it needed to be replaced (I expected this since the old unit was at least 15 years old, probably more)..  He quoted me two prices, one for a chain driven unit and one for the belt (only a $45 difference) so I went with the belt for the extra quietness. It also included an extra remote and opener. Also, if I used them, they would deduct the $95 service call. The price was what I expected, so I went with them.  Brian couldn't make the appointment at that time, and it was Friday, so he said they would call me Monday or Tuesday to set it up.

The same pleasant lady called me on Tuesday and we set up the appointment. They called the day before to confirm as well.  Pete the installer showed up on time (actually a few minutes early) and went to work.  He was pleasant and professional.  He obviously knew what he was doing, and finished the job in about 2 hours give or take. He explained how it worked, set up the keypad, and insured everything was working properly. I appreciated that he was careful to make sure he cleaned up, and he was also noticeably careful not to damage anything in the area while taking down the old unit and removing it from the area. The unit is so quiet you can barely hear it in the house, compared to the old clunker we had. We love it.

I found them to be a solid, professional company to deal with from start to finish, and the price was right what I expected to pay for this job (did some research).  The final bill reflected the service fee credit, so there was no problem with pricing.  I would recommend them, and will use in the future when my other unit decides to go (it's old too, but still serviceable).

When my husband called to get some pricing on a few things we wanted, he said that the woman he spoke with was a rude and said that someone will call him and hung up.  We did not get any pricing and never received a call to schedule.  Two weeks later, someone shows up at my door for an appointment that was never made or confirmed.  We had no idea of pricing and since he was here, we had to pay the $99 service call fee (that we were never told about) weather or not he did any work.
The gentleman said he came last week but no one answered.  i  explained that was proof right there an appointment was never made because we were away.  He then said it said today written on the top of his invoice.  Anyways, we needed a new spring and wanted to have a keypad put in.  The opener is old so we were told that they do not make the keypads for them anymore and we would have to get a new mechanism for $450.  My husband opted against it at that point because we were never given any pricing and unable to shop around to see if it's even a fair price.
We had him replace both springs and he fixed a pulley and cable for us for $149 plus tax.  When it came time to pay I presented the 5% off Angie's List coupon and was told that I couldn't use it (I forget the exact reason).  It's not a lot of money off but it's the principal.  I found the company via Angie's list and called them first based on reviews and the coupon.  
I was told by the tech that if we get the new opener installed within 30 days, they will waive the service fee and we will get some coupons.  He apologized for the miscommunication and I apologized if i came off a bit snotty because I know it was not his fault.  I had no qualms with the tech, just how the company handled the call.
I can't judge punctuality because I never made an appointment.
The tech was professional but if I had to judge the initial call I would give it a D or an F.

They came on time and they were very responsive. They corrected the problem.

The purchase and installation was flawless. We visited their showroom on two occasions and they had an extensive selection of possible door replacements as well as openers. They ordered the door, it came when expected and they installed it professionally as agreed. They confirmed their appointment and called the day of the installation to confirm their arrival.

I would recommend them to anyone for installation or repair.