Crystal Window & Door Systwms LTD
About us
Crystal Window & Door Systems high quality products are made-to-order, to insure an exacting fit for any new construction or renovation project. Our vinyl and aluminum window and door products are sold exclusively via a network of authorized dealers and installers throughout the country.
Business highlights
Services we offer
& Swing Doors., Siding Doors, Sliding, Vinyl Product, Window & Door Aluminum Window, projected
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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30% | ||
20% | ||
10% | ||
20% | ||
20% |
Even the contractor was full of praises when he unwrapped the windows. He was impressed by the "study feel" of the windows.
The best part of the entire experience was the price! The windows are reasonably priced!
Each time we have had a window fixed, it has been for a different problem. The first time it was a window sash, the second window had the window shoe fall out, whatever that means, the third time it was a "DH Coil Balance" issue , and this time the Lift Plate came right off in our hands. I should add that my husband & I are over 60, so you can understand that the windows are not being misused or abused.
Crystal Windows intimates that they are "award winning" and they most certainly are. However it appears that the last award they won was in 2005. I don't know what happened since then but now the only awards I would give them is an award for the WORST WINDOWS EVER, for the WORST SERVICE and for the LEAST RESPONSIVE SERVICE STAFF.
After writing this review, and sending an emal to Crystal Windows, I was contacted by a nice polite & professional young man in the Customer Service Dept. He apologized for the delay & advised that Crystal was short staffed but were now hiring new people to assist with the back log. He also advised that our windows were past the 1 year manufacturers warranty period and I would need to pay a service charge of $100 per hour, plus tax. Alternatively we could remove the window and bring it to their factory where they would fix it for free. Considering the outside temps are running between 0 and 20 *F, that's not an option until spring. Looks like we will need to invest in some good vinyl glue & fix it ourselves. If someone had just called us back after our first message, I probably wouldn't even have left this review.
LATEST UPDATE - 4/12/2014. First really nice day in Queens, NY. Went to open the windows nice & wide, but the window lock on the bedroom window will not stay unlocked. This lock allows you to open the window about 3 inches, but you need to push it in (unlock) if you want the window opened more than that. Now, if I want to let the "sun shine in" I need to tape the darn thing down. I REALLY REALLY HATE THESE WINDOWS>>>
Licensing
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