If you want a professional company to look after your pool - this is not the company to use. Asked to have my pool opened - the lost the email. Finally opened it but didnt ensure the pool pump was running - two weeks later the pool is still green. Says they had no idea that the home was vacant (despite the For Sale sign in the front yard and empty house). Nicole now understood the house was vacant and said she would send someone over. The pool never cleared up and instead of following up an proposing moving to a different program (she said the current one would not work), they let the two more weeks go by. They had every opportunity to sell me what ever it took to make the pool look descent but failed. The relationship ended with Nicole yelling at me on the phone. If you are looking for a pool company with ZERO customer service and the inability to open a pool WITHOUT your help, this company is for you. What a disaster...
4/17/19: [Member Name Removed] of Gleneagles Leasing receives Maintenance Agreement from Fishkill Pools. 6/3/19: [Member Name Removed] sends back the agreement. 6/3/19: Nicole contacts [Member Name Removed] and an opening date & service every 2 weeks was agreed upon; there was no mention of the house being vacant. 6/6/19: The email sent to [Member Name Removed] to confirm conversation was caught in the outbox, thus a note of apology and the email were sent; There was no lost email. 6/11/19: pool was opened 6/[Member Information Removed]/19: FPI received a call and picture from [Member Name Removed]; the pool was turning green and needed attention. [Member Name Removed] was asked what has been done since the opening. He stated nothing because no one was living there. Nicole told [Member Name Removed], FPI was not aware of this and someone needed to be maintaining the pool in between our visits; if that couldn’t happen, more maintenance was going to be needed. The customer insisted every 2 weeks worked well last year let’[Member Information Removed] see how it goes. FPI did not agree knowing full well an unattended pool for two weeks does not work, but [Member Name Removed] stated that someone would be checking on the pool as indicated by the picture sent. 6/25/19: FPI attended to the pool. 7/5/19: FPI contacted [Member Name Removed] for updated information. [Member Name Removed] was demeaning and irate from the moment he answered blaming FPI for the darkening of the pool. [Member Name Removed] was so obviously upset, the sales associate immediately put the manager on the phone. Nicole asked what was happening and an angry customer responded blaming FPI for the darkening green. Nicole reiterated the above conversations to [Member Name Removed], making [Member Name Removed] only angrier. However, in his anger it is revealed that a circuit breaker blew and the filter had been off prompting Nicole to explain again the pool needs to be regularly checked on. This is when the customer accused FPI of not putting a plan in front of him; I refer you to April 17 and June 3 above. At this time, Nicole informs [Member Name Removed] in a raised voice manner, FPI does not go to the hundreds of customers we serve to check on their pool every day. FPI was fired, [Member Name Removed] said this pool was no longer our worry.
