John's Kustom Floors Inc

We asked to have the work done in two stages. For the first stage, we did living room, family room, stairs, hallway, foyer and the two bedrooms on one side of the house. We moved all the furniture ourselves. On the first day, the workers impressed us as being very efficient; there was no wasted time or standing around idly! The took a short break for lunch and were right back at it. The floors were sanded, vacuumed and the first coat of finish applied and they were done before 2:30. Having had this procedure done before, we were impressed at how much cleaner they left things than the contractors we had do the work several years ago. They were back on the next two days to apply additional coats. The following day we were able to move furniture back. For Stage Two, we moved the furniture from our dining room, master bedroom and master half-bath. Once again, the workers did an excellent job - one day of sanding then coating and then two more days of applying additional coatings. The experience was nearly flawless - we had one very, very minor glitch with scheduling on the final day of finish application, but other than that, I have not a single complaint. Our floors look beautiful. The cost, including tax was $3628. We have lived in our house for more than 40 years and have done many home improvement projects, either DIY or we've had them done professionally. Floor refinishing is a dirty, messy process - no matter now careful you, (or the workmen) are, the super-fine sanding dust gets EVERYWHERE. Cleaning up afterwards is a big job - there's dust on the walls, ceiling fans, window treatments - in little nooks and crannies you didn't know were there. And the finishing compounds themselves are highly aromatic - we requested oil base product. We are fortunate in owning a small RV and the is where we slept while this was going on. We both got eye irritation and headaches if we were in the house very long. Homeowners should be aware of these details before deciding to have hardwoods refinished - they are unavoidable. Bottom line: These folks did an outstanding job. I recommend them without reservation.

THEY DID VERY GOOD, EXCEPT THAT THEY DIDN'T GIVE THE PRICE FOR THE STAIR RISERS IN THE ESTIMATE. THEY FAILED TO TELL ME THEY DIDN'T DO STAIR RISERS. I DIDN'T FEEL THAT IT WAS DONE RIGHT BUT THEY DID COME BACK TO TRY TO MAKE IT RIGHT.