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Clean Your Carpets Inc.
Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Serving the greater Rochester/Canandaigua area since 1977. We provide a service experience you will remember! Your satisfaction is our #1 goal. We have 3 divisions within our company: -Clean Your Carpets Inc. (carpet, furniture, tile & grout and hardwood floor cleaning) - Rochester's Oriental Rug Spa(Oriental & area rug cleaning, rug repairs and rug pads) - Rapid Response of Rochester (Water Damage Restoration & Dry Outs) Check out our reviews at: cleanyourcarpets.com/reviews/ Family owned and operated. We have the ONLY IICRC Certified Master Cleaning Technician & Master Water Restorer on staff between Syracuse and Buffalo. Call our office for FREE Friendly advice and to schedule your cleaning at 585-924-8440.
Business highlights
48 years of experience
Services we offer
Carpet Cleaning, Furniture & Leather Cleaning, Hardwood Floor Cleaning & Refinishing, Oriental & Area Rug Cleaning, Rug Repairs & Rug Pads, Tile & Grout Cleaning, Water Damage Restoration & Dry Outs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.988 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 1% | ||
| 0% | ||
| 1% | ||
| 1% |
Showing 1-25 of 88 reviews
Sue M.
Jun 2021
Tim and Clean Your Carpets was great. My wool carpet was dirty and smelled bad, due to pet accidents over the years. In spite of my steaming the carpet, using rug deodorizer, and and hiring professional in house cleaners, the odor still remained especially during humid and wet days. Tim brought my carpet to his location, processed it through a soak to remove animal residue, repaired a section where the backing was worn and returned my carpet looking like new and smelling wonderful! Can’t say enough about this transformation.
Response from Clean Your Carpets Inc.
"Thank you very much! We appreciate you and your business!"
Dan W.
May 2021
The cleaning crew was on time and very professional. They communicated very well and were very clean. Followed all COVID protocols at all times. Overall, a very good experience. I would recommend them highly
Response from Clean Your Carpets Inc.
"Thank you very much! We appreciate you and your business!"
Chris H.
Apr 2021
The team was great—very courteous and professional. They called ahead to let me know what time they would arrive. Such a nice gesture; it can be so frustrating not knowing when service people will show up. They were fast, yet thorough, and the carpet looks fabulous. Will definitely hire again.
Response from Clean Your Carpets Inc.
"Thanks very much! We appreciate you and your business!"
Brad J.
Feb 2021
The guys were very knowledgeable, professional and did a great job.
Response from Clean Your Carpets Inc.
"Thanks very much! We appreciate you and your business! That was a lot of tile that we cleaned."
Julie O.
Feb 2021
I'm always pleased when Ben cleans my carpets. This time, he and Russ also did grout and what a difference. Even 50 year old grout around retro-little tiles was noticeably brighter. Thanks guys.
Response from Clean Your Carpets Inc.
"Thanks very much! We appreciate you and your business! It's our pleasure to serve you again!"
Leslie H.
Dec 2020
This company was professional, thorough, friendly and did a fabulous job cleaning the carpet in our RV. I highly recommend them!
Response from Clean Your Carpets Inc.
"Thank you very much! We appreciate you and your business!"
Liz S.
Dec 2020
The oriental rug spa made a 60 year old Persian rug look and smell brand new! Excellent job, great value.
Response from Clean Your Carpets Inc.
"Thank you very much! We appreciate you and your business!"
NANCY M.
Nov 2020
Good job well done mmm mmm mmm mmm mmmmmm
Response from Clean Your Carpets Inc.
"Thank you very much! We appreciate you and your business!"
Jane G.
Nov 2020
Great! Very thorough!
Response from Clean Your Carpets Inc.
"Thank you for your review! WE appreciate you and your business!"
Michael H.
Oct 2020
One of our poor cats suffered from gastrointestinal issues towards the end of his life which unfortunately left our finished basement carpeting in bad shape. The folks at Clean Your Carpets were very friendly and professional and performed the cleaning plus deodorization (while still being realistic about the expectations regarding certain pet odors). As it turns out, the treatment completely eliminated the lingering odors - we were very pleased!
Response from Clean Your Carpets Inc.
"Thank you so very much! Serving our wonderful clients and solving your cleaning problems is why we are still going strong after 43 years. We appreciate you and your business!"
Stuart R.
Oct 2020
Fabulous! My rugs haven’t been cleaned in years. With dogs,kids,and adults walking through with shoes from the garden,driveway not to mention our sandy soil in the yard, the rugs were pretty dusty and dirty. The workers came and took them up even with the furniture there. They were very pleasant and knowledgeable about the rugs. They told me all about the process which is amazing and how they would even weigh less after they were clean! They came back lighter and brighter and fresher smelling for sure. The rugs came back on the date that was promised. Tim, the owner, great guy. I spoke with him at length on the phone and he answered all my questions and any concerns that I had. A very investment indeed.
Response from Clean Your Carpets Inc.
"Thank you so very much! We appreciate you and your business!"
Maria M.
Oct 2020
I was very pleased with the results!! My carpets look new and the floor looks great. The workers were very professional. I would definitely recommend Clean Your Carpets!!
Response from Clean Your Carpets Inc.
"Thank you very much! We appreciate you and your business!"
Ruth L.
Sep 2020
Everything was done beautifully. The service team was very professional. I would absolutely use them again and I highly recommend them.
William D.
Sep 2020
The team from Clean Your Carpets called as expected to let us know they were on the way, and they were on time. On the job they were courteous and professional, explaining all services and costs, and then performing the work just as described. The carpets look great, and they were sure to point out the one stain (paint!) that wouldn't come out.
Mai T.
Aug 2020
Outstanding job cleaning my carpet. On time. Personable. Very professional.
Response from Clean Your Carpets Inc.
"Thank you very much! We highly value our wonderful clients!"
Donna M.
Aug 2020
Excellent. Friendly professional and carpet looks like new
Response from Clean Your Carpets Inc.
"Thanks so much! We appreciate you and your business!"
Wilbur W.
Jul 2020
Outstanding job!!! I was selling my home and the carpets looked terrible. After the finished they look d brand new and my house sold the very next day!!!
Response from Clean Your Carpets Inc.
"Thank you very much! It was a vary large job and very challenging but turned out great! Glad your house sold so so quickly! We appreciate you and your business! Hope things go well with your move to Texas!"
Kimberly W.
Jun 2020
WAY OVER PRICED FOR THE RESULTS. SOME SPOTS WERE MISSED. CUSTOMER REQUESTED TO HAVE CLEAN YOUR CARPETS TO COME AND AND REDO SERVICE, OWNER REFUSED. HE WOULD ONLY DO MISSED SPOTS...VERY POOR CUSTOMER SERVICE AND WAY OVER PRICED. WOULD NEVER HIRE AGAIN. WORKERS WERE FRIENDLY, BUT GAVE "D" RATING FOR OWNER. I LEFT REVIEW ON OWNER'S OWN WEBSITE, WHICH HE TOOK DOWN BECAUSE IT WAS A BAD REVIEW. I AM GUESSING HE DOES THIS FOR ALL BAD REVIEWS. I HAVE PAID HALF OF WHAT I PAID AND HAD SAME RESULTS FROM OTHER CARPET CLEANERS I HAVE HIRE IN PAST. I HAVE MY CARPETS DONE ANNUAL.
Response from Clean Your Carpets Inc.
"I offered to have my Service Team come back at no charge to take of spots that she claims that we missed. This customer refused to have us come back. Our prices are competitive with other quality cleaning services. I don't understand why this person refused to have us come back at no charge and then just trashes us online. We have an outstanding reputation and have been in business for over 43 years."
Michele R.
Jun 2020
Perfect!!! Very professional, punctual, meticulous and I will definitely use again and tell all my friends.
Response from Clean Your Carpets Inc.
"Thanks so very much! We appreciate you and your business!"
Kip B.
Jun 2020
They are all very professional. We have used them many times and will again.
Response from Clean Your Carpets Inc.
"Thank you so very much! We appreciate you and your business!"
Liese M.
Jun 2020
They were right on time, professional, attentive and thorough. Would definitely hire again!
Response from Clean Your Carpets Inc.
"Thank you so very much! This was a very large cleaning job. We appreciate you and your business!"
Renee D.
May 2020
Very professional, friendly staff who did an amazing job on our carpets for a fair price. We would definitely use them again!
Response from Clean Your Carpets Inc.
"Thank you so very much! We love serving our wonderful clients!"
Dorothy P.
May 2020
It went very well. Furniture looks excellent. Very professional.
Response from Clean Your Carpets Inc.
"Thank you very much! We appreciate you and your business!"
Daniel D.
May 2020
The furniture looks like new! The reps were punctual, courteous, thorough, and worked steadily to complete the job is good time
Response from Clean Your Carpets Inc.
"Thank you so very much! We appreciate you and your business!"
Louis N.
Apr 2020
Everything was done efficiently and professionally. The rug came back looking great.
Response from Clean Your Carpets Inc.
"Thank you so very much! We appreciate you and your business!"
Licensing
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FAQ
Clean Your Carpets Inc. is currently rated 4.9 overall out of 5.
Clean Your Carpets Inc. accepts the following forms of payment: CreditCard
Yes, Clean Your Carpets Inc. offers free project estimates.
No, Clean Your Carpets Inc. does not offer eco-friendly accreditations.
No, Clean Your Carpets Inc. does not offer a senior discount.
No, Clean Your Carpets Inc. does not offer emergency services.
No, Clean Your Carpets Inc. does not offer warranties.