Renewal by Andersen of Long Island

Work was done very perfessionally. Beautiful windows and doors.

The worst customer service. The departments do not speak to one another. The measure and manufacturing are never correct. The installation is inferior. I would strongly suggest you go elsewhere.

It was excellent and I'm very happy with the job.

Great service, responsiveness and clean up. Got good discount and this was a Capital project so I paid no tax. Price included installation and 20 year warranty

Installers were neat and professional, product was outstanding.

They were on time, did great work, and I couldn't be happier. After the windows were installed, they went over everything with me to make sure that I was happy and satisfied. They also did a great job cleaning up after they were done.

The windows are not the normal that Anderson sell, they did a good job. They were expensive. I would not use them again. I have some more windows to do, but they not in the front so I will use someone who is cheaper.

They had to come back twice...to fix air leaks.

Very clean, professional, and did a great job. They are very good guys.

Excellent installation (even in the rain). Extremely clean. Three screens had tears and needed to be replaced. They were. Company called several times to see how things were going. No written contract. Salesman does everything on a tablet. I prefer written instrument. Window openings were narrower than before necessitating new window treatments. I suggest you go to the showroom and look at the windows first. Despite the commercial, you are not getting more glass area. Very, very expensive.

the original job was flawed, but we called them and they came over right away and took steps to rectify the problem. The customer service and response was immediate and to our satisfaction. Renewal certainly stands behind their products, everyone was professional and the work and work area was very clean.

They were a little expensive but I would use them again in the future.  Their windows are good and their service is excellent.  Their work is excellent, the guys who come to put them in are very professional, and they cleaned up after themselves.

We used Renewal by Andersen of Long Island three years ago to replace our kitchen window. Based on the very positive experience we had at that time and the high quality of their product, we recently decided to have them replace seven more windows in our home. This latest window replacement project was completed on 1/24/2017 and once again we are extremely satisfied with service provided by Renewal by Andersen of Long Island and with our new windows. Every Renewal by Andersen of Long Island employee that we dealt with including the office personnel we spoke to, the sales representative that came to our home and the crew that installed the windows was very courteous, professional and intent on satisfying us. The office personnel were readily accessible during normal business hours. They thoughtfully assigned the same sales representative to our project who served us so well the first time. The office also kept us well informed about when and how the window replacement would be accomplished. The job went exactly as they indicated with no surprises. The sales representative arrived at our home right on time. Once again, we found his visit to be a very pleasant, informative and productive experience. His extensive knowledge of the Anderson Renewal Window product line and installation process was evident as he answered all our questions and addressed all our concerns. His advice and sample window demonstration helped us to select the windows and options for our application with confidence. He then measured each of the seven windows to be replaced and noted in which direction we wanted the selected casement window replacement to open at each location. Based on this information, he electronically generated a detailed parts list for each of the four rooms affected and a quotation for the complete widow replacement project including all current sales promotions. We decided to proceed with the project (note: the applied returning customer sales promotion made this project affordable to us) . The sales representative had the capability to electronically draw up and sign a detailed contract for the project and to arrange third party project financing for us that same night. It is important to point out that during this visit, we never felt like we were being pressured into a sale. The window replacement project began two days later with a visit by an Anderson Renewal technician who re-checked the window measurements and reviewed/verified the details of the window project with us. He also explained how we should prepare for the day of installation. The three-man installation crew arrived promptly on the scheduled day for the window installation. Each crew member was friendly, courteous and obviously well trained in his job. They worked together as a well-coordinated team. Upon arrival, the crew leader examined the four rooms they would be working in and had his crew use plastic sheeting to cover each room’s contents and to wall off the work area from the rest of the room. The floors and stairs were also covered with canvas tarps along the entire pathway they would be using from the outside doorway to each window being replaced. We realized how carefully our window replacement was planned when they unloaded the windows from the truck and noticed that each box had a printed label indicating which room it went in. Before starting the actual window replacement, the crew leader verified with us the desired location of left and right opening casement windows. The installation crew worked very efficiently with two men inside and one man outside to replace all seven windows within approximately six hours. When the installation was completed, we were invited to inspect their work. We were completely satisfied with the job done. The installation crew thoroughly cleaned up after themselves both inside and outside. The effectiveness of the care and effort taken to keep our home clean was amazing in light of the fact that it was raining intermittently all day. All that was left for us to do after they left was some light vacuuming and the moving of furniture back to their normal positions. The office called within an hour after the job was completed to make sure that we were totally satisfied with their work and with our new windows. We told them that we were extremely satisfied with the service and windows they provided and that we would highly recommend Renewal by Andersen of Long Island to anyone contemplating window replacement.

All appointments and work was on time and very efficient.  The work areas were left very clean.  Our new windows are beautiful.  Will use Renewal by Andersen for our future window installations.  Very happy with the Andersen Window Co.
Wendy Bonczek
Roslyn heights, NY

Very smooth operation. Enrique's team of three installers arrived around 10 am and stayed until 9 pm the first day, and two of them returned the next day to finish. The windows went in quickly, but they took their time doing a careful job applying insulation, ground and joint compound to ensure a really tight fit. The windows themselves operate easily, but only time will tell if they will stand up well to weather and reduce my heating bills. The installers worked all day without a stop. They covered all my furniture, took away the old windows and garbage, and cleaned up in my front yard where they cut the lumber they used. The one complaint I have is that the company did not notify me that the sliding door would not be installed the same day, so I had to re-schedule that installation for a later date. And, of course, their price is high compared to other companies who quoted the job, though maybe justified by the quality of service I received from all the staff I had contact with from this company.

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First off, I am happy with the windows.  The installers seemed to do a fine job, at least initially  What I didn't realize until after they were finished, was that in removing the old windows, they destroyed my alarm wires. When I had my alarm installer come to my house to repair and reconnect the sensors to the windows, he said he had never encountered such destruction of alarm window wiring and sensors by window installers.  The old windows were torn out without any regard for saving the old wiring.  He said that whenever he's encountered this situation before, the window installers would tape the remnants of the wiring to the wall so as to make the repair work easy for the alarm company.  In addiition, the window installers usually save the sensors so that they can be reused, whenever possible.
As a result, the alarm installer had an all-day job repairing my alarm system.  He had to search for the ends of the torn alarm wires which were buried in the walls.  He had to install all new sensors because none of the old ones had been salved. The job cost me almost $1000 to get the alarm working again.  I would expect to have to pay something to get the alarm up and running again after changing windows, but this amount was very high, and according to my alarm installer, was due to the careless removal of the windows by the Renewal team.
I called the company to complain, but they denied any responsibility for my problem.  They claimed that this is stated in my contract.  I still think that this is inexcusable.  Had the window installers taken a little time to be careful with the alarm wiring, they could have saved me close to $1000.
This has left me with a very bad feeling about this company.  Had they at least agreed to compensate me partially for this problem, I would have been satisfied.
NS

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