Molloy Bros Moving & Storage

One star is too many, This could have been the worst experience ever. We hired Molloy to move from CT to FL. They screwed everything up from Day 1 and the service has been horrible. The person they sent over to do the estimate was clueless. Probably couldn't spell CAT if you spotted him the CA. The packing crew didnt have the correct quantity or type of boxes which caused the packing process to be an extra day. The truck driver refused to drive his truck to the house forcing a shuttle service to be used. Molloy charged extra after we had a contracted price. The logistics along the way were terrible. The shuttle service took two extra days. They were supposed to have an outside service pack an 85" TV but never contracted them to do so. The contract was for my goods to be delivered on a Tuesday but then they couldn't get there until Thursday causing us to stay in a hotel for extra nights. Even after they told us Thursday the driver could not get there until Friday because he could only drive a certain amount of hours by law. One would think they should be able to do the simple math and figure this out ahead of time,. We had already made plans not to be here on Friday thinking our stuff would be here three days earlier so had to change plans. The unpackers wouldn't put together a crib that they took originally took apart saying an outside service had to do it but the outside service was again not contracted. Didn't hear from them for 10 days. Molloy has barely returned calls along the way and now just referring me to Mayflower. This is been a total disaster. Please DO NOT USE MOLLOY.

RUN AS FAST AS YOU CAN FROM THIS COMPANY!!!! The salesman was at our house twice, saw EVERYTHING we were moving. The day of the move they could not fit everything on the truck. We were the fourth house on the truck. They had to send a second truck the next day BUT that was only after massive arguing with them, initially it would have been 2-3 additional days! AND THEY CHARGED AN ADDITIONAL $1,000. The drivers were the only decent people we dealt with during this move. Our second truck did not show up for FIVE WEEKS!!! I literally had to call every day for 2.5 weeks to find out where our stuff was. I spoke directly with JIM MOLLOY on several occasions and he was useless and condescending. The entire administrative staff is useless. No one ever calls back once they have your money. I cannot stress enough how poorly run this company is... DO NOT HIRE THIS COMPANY!!!

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Initially I was more than satisfied. Malloy brother movers were extremely careful with my belongings, including my Steinway grand piano. I was happy, That is, until I was emailed a copy of my inventory. The foreman (I believe his name was Juan), falsely described all of my furniture as being badly worn and scratched and chipped just about everywhere. Other than the items he pointed out to me as being damaged, these pieces of furniture were in excellent to perfect condition both at the time of pick up in Nyc and at the time of delivery in nc. To say I was shocked is an understatement. The only possible incentive for doing this is to avoid being held responsible for any damage incurred during the move. I immediately called the sales person who either didn't understand what I was saying or just shrugged it off. My belongings were then taken back to a Malloy bros facility and delivered to me by Malloy Bros Mayflower. You can view these pieces of furniture by going to street easy.com and plugging in 10 East End Avenue and then looking at pictures of 8B. The Malloy Mayflower movers at the receiving end were completely different. I had to deal with an attitude problem of one mover, and carelessness and incompetence when it came to the handling of my piano. Excluding the piano, there were a few items that were damaged. It was nothing major or costly but of course, Malloy Bros refused to honor the claim citing that the items were described on pick up as being damaged. Regarding the piano, From the start, I was apprehensive about using them to move my piano but the salesperson convinced me that they were qualified and that the movers that would be used would have special expertise with grand pianos. On the pickup, there were 4 men on the piano. One clearly had expertise and took the lead with the piano. The other 3 appeared to have some experience with pianos and it was an organized team effort that I would describe as exceptional with a flawless removal of the piano. On the receiving end, the driver had experience with pianos but he was rushed and careless. There were 3 men and it was very clear that the other two had zero experience with grand pianos. The driver took no time to tell the other two men what to do and because of that, while the driver was lifting up one side of the piano and putting the leg on, one of the other men was lifting his side of the piano by the leg(he should have been lifting the piano from the rim) and the other man was putting his full body weight against the other leg instead - so instead of lifting the piano to take the weight off the leg,he was a actually adding more weight and stress to the leg. About a month later, the pedal lyre fell off after playing for about 5 to 10 minutes. Although this was an easy fix, it reflects the carelessness of driver. When my piano technician came, he also pointed out to me that the piano was unstable because the legs were loose. I'm aware that this will not make sense to those of you who have not ever moved a grand piano. The most important thing when moving a grand piano is to keep the weight off the piano legs. The legs were never designed to withstand the weight of the piano when moving it, particularly in a carpeted area, as mine. In summary, I would use Malloy bros for a local move. My biggest complaint against them was their dishonesty in their description of the condition of my belongings and their failure to honor their responsibility for the damage. I would would certainly never use mayflower again. Please note that since relocating to Asheville, my last name has changed from the name registered on Angie's list.

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Wonderful! Kim Davis handled everything!

My move was wonderful as well as my aunts move to Alabama ! Will definitely use again! This was my first major move and Kim Davis was wonderful! She handled everything, thank Goodness!

dWhen one hears the story of things tat can happen in a move, horrifying happenings, fradulant contracts, etc. Mayflower leads the way.































A very slick salesman arrived. sold us a song and dance and procedded to literally screw us over. Nothing that the company did lived up to any of their promises. The salesman was informed of the value of our contents, he was especially told that some breakable objects had tio be very carefully packed. My husband explained to him that our collection of Royal Worcester Horses, which we had been collecting for over, was extremely fragle and need speical handling, ie figurines place seperatly in bubble wrap and put in one at a time in a small box.  The salesman agreed on this service.  At one point I have a written letter from a dealer who knew of the collection, asking if Her could sell the entire goup for over one hundred thoussnd dollars.































We paid for insurance up to $500,000, for this vanload and paid to have it unpacked in Palm Beach by there movers in Fla.































The moving was a week later than promised, costing us to spend a small fortune in hotels, in NY and Fla. awaiting its arrival.A week later, the shipment came, the wooden boxes were opened, but the cardboard boxes werer not opened by this crew.  We had paid for extra service to accompish this service in NY, but the contracting movers said it was not their jiob.They left only taking the wooden crates out.































The dist5ruction of our home goods is unfathamavble. Seven priceless horses were distroyed because they were improperly packed,a 9x12 Savonare rug that we had pruchsed 40 years ago, was ripped, stained and no longer usable, it had to be discarded.Marble tops on 18th century consoles were broken in half, the fla. delivery men stated that they had not been packed correctly, did not have enough padding or proper boxes to protect them.  Mirrors, 18th century were torn apart.  You get the the meaning.































    Now, in NY a contract was signed with Mayflower, the slaesman arrived about 6:30 PM to sign the contract. All the lighting had been removed and there was no where it could be seen properly in the dark..  Asked to come bqack the next day, the salesman said, he was to busy and that we would lose the shipping date if we wanted to long.































    Papers in the dark were signed and, the mantra of Mayflower is, a contract is a contract.































    When shipment arrived a week later, we found out that our belonings had been taken to an overnight warehgouse. This is where I thnik some of our valuables were stolen.































    Our so called insurance, which was writtren on the original insurance policy (for stolen or damaged goods, were written in legable, surrounded by bold red boxing,.  However, in the smallest of print tillegable to the human eys, it stated that all insured items had to be listed.  WE WERE NEVER ADVISED TO WRITE SUCH A LIST.  































    Upon complaining to Mayflower, they conteneded that the the insurance policy had clearly stated that allm insured items were to be listed..Hah.































    The Fla deliverymen claimed that my husband told them not to open the cartons, that HE WOULD DO IT HIMNSELF.    The mman is 84 ye4ars old, whty would he tell these men to go away. It took over a month to unpack all the items in the van.  I hope this helps people from being conned.

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The movers were friendly, timely and very reliable.  All my items (including many heavy and fragile) arrived at my new home in perfect condition.  They moved through the house efficiently and communicated with me throughout the day.  We will be moving again in 2014 and will be calling them again to assist!

They gave me a good estimate and it seemed that it was going to work well. I told him that they would need to move some furniture in to the home and that it would be needed to move some extra furniture to make sure there was room for the new furniture. The salesman told me that I would just need to give them a tip and they would take care of it. However, when the contractor who was hired to move everything arrived to the second home, they began to complain that there was more to move. They told me that I needed to pay more to the company. I ended up having to pay extra to that company and also tip the employees. There must have been some miscommunication. I do not want to complain about the movers, because they were careful and polite. I am only complaining about the way everything happened. I got different information from the salesman and the men who actually did the job. I feel like I got overcharged.

They were contacted on short notice to perform a small, quick move for a few hours on a Sunday, bringing my folks from their home to a nearby assisted living facility.
Molloy came on time, did the job very well and professionally, packed items securely, did not damage anything, and generally achieved the move with a minimum of fuss.
They were quick, courteous, personable and helpful.
I don't know what moving costs are, typically, but this was worth it to me, to have this achieved quickly, without a lot of angst for my folks.

The move was excellent. They are careful, thoughtful and courteous. They broke one little thing out of 217 boxes and made something very difficult very easy. They let me charge everything to my American Express Card; they did not try to hold me up for cash and they were incredibly well organized. I will use them again in the future.

I requested an estimate for an interstate move. A representative came and provided me with a detailed estimate, answered all of my questions, and left materials about the company and moving. The representative was punctual, courteous and helpful. Although I did not choose to use this vendor this time, I would certainly consider their services again.

This company was very professional and did an excellent job with the move. The movers were courteous, hardworking, and neat. They did not complain when they had to carry several large, heavy items down 7 flights of stairs when they wouldn't fit in the elevator.

I contacted Molloy Bros. in Edison, NJ for an estimate on a move to storage and then to another home.  The estimate was for $4262 which was a fair price.  The estimator was very personable and thorough (Bill Ellis).   I decided to go with the company based on his professionalism.   I called the company and scheduled the move which was to occur in three weeks.   They told me I was scheduled for the date requested, 7/27.    I never received a contract from them and had to call continuously to even get further information.   They kept assuring me I was scheduled but never sent me the promised contract.  After calling three times during the week I finally got a call back on Friday, 7/15 and was assured I would have the contract via email on Monday.   On Tuesday, 7/19 I called once again because the contract never came.  At that time I was told the person handling my paperwork was busy but would call me back.   When I still had not heard back on Wednesday 7/20, I called another moving company.   The closing on my house is scheduled for 7/29 and I couldn't continue to worry whether or not the moving vans would show up on 7/25 or 26 as planned.  The Edison, NJ branch of the company has absolutely no follow-up on their estimates and doesn't seem to really want the business.

Excellent communication throughout, kept in touch with us on days service would be provided. Packers came on separate day, were a little late, but not bad, and were extremely fast and efficient. Movers arrived right on the dot on time, excellent crew with very good service, very good attitude. Same on the receiving end -- good crew, good service and punctual.

1- We started with a late estimated arrival on July 8th - movers were to arrive between 10am - 12pm. We found this unacceptable since we had to empty the house, clean-up after the movers left and drive to Boston that day. We had to insist on an earlier time. We were then told the movers would arrive between 9 to 9:30am however, the movers arrived at 10:30am. 2- The driver was a subcontractor and the sales person led us to believe that we would be working employees of Molloy Moving and Storage. He had not read any of the documents he was given that outlined the move requirements from Molloy. He was not aware that there might be the need for a transfer shuttle truck and that there would be a storage drop-off as well. 3 - He had 5 movers with him and it was evident that only 1 or possibly 2 of them had any professional moving experience. They did not have any tools that they needed for taking apart the beds or any other pieces of furniture as might be required. We were told their tools were somewhere on the truck but they could not find them. The driver never completed an inventory of the furniture to note condition as has been done with all our other moves. 4 - They worked in a piece-meal fashion never emptying one room and then moving on to another but they were scattered all over the house. As a result it took them much longer than necessary to empty out the house. 5 - The driver asked me if I really wanted a copy of the paperwork before he left because that would necessitate him "writing in our names and all our information and it would take him about 10 min to do and if I wanted him to do that he would finish the paperwork and give me a copy." I said yes that we should have a copy of the paperwork before he left the house. We never received a weight of the truck prior to loading and it was not clear to us that he ever weighed his truck prior to loading. 6 - The driver informed us that he did not sleep at all the night of July 8th and arrived in the Boston area at approximately 9:30am instead of 8:30am as we and Michelle as stipulated would be required in order to meet the 4:30pm building deadline for unloading contents. (The driver told us he got lost because he went West instead of East on I-90) He pulled up to the building with his truck and not a transfer truck as estimated would be required. He was able to turn the truck around and back-up in- front of the building. 7 - The building has a rule that all moves have to happen between the hours of 8:30am and 4:30pm. Thed river was told this several times but he and his crew (now one man short as 1 mover decided to go home after the drivers cab broke-down) were unable to organize themselves to complete the job by 4:30pm. The move was not completed into the building until 6:40pm and the driver advised us when he arrived that he needed to take a 3-4 hour nap and he was not able to provide supervision to his movers during that period. 8 - This crew had very little if any professional moving experience and as a result many pieces our of furniture were damaged. Two of our sofas were ripped on the corner and one has the fabric indented in the back in several places, end tables lost 2 legs and the opening where the leg attaches is now cracked, queen mattress got a whole in it, the back of our leather chair has several large indents where the leather was stretched almost to the point of ripping, the base of our china cabinet is complete cracked, our king bed foot board was nicked, one of our Ethan Allen filing cabinets was damaged - the metal hanging bar at the back of the top drawer fell behind the drawer and gauged the inner side of the file drawer as a result and the drawer does not close. 9 - The building concierge staff were extremely angry at the movers and many residents complained that they had not finished their move by 4:30pm. 10- In order to get the move completed and get the movers out of the building as soon as possible we moved furniture from the hallway by the elevators down the hall to our apartment, we moved empty boxes for them and we pulled up floor laminates that were covering the part of the carpeting. 11 - The move into storage area began at 7:45pm and was completed just at 9:45pm - 15 minutes shy of the 10pm deadline. We worked the entire time helping the movers move all contents into the storage area. By this time in the evening everybody was exhausted and pieces of furniture were dropped. At the end all the paperwork had to be signed in the dark outside of the storage facility and as a result it was not clear as to what we were signing. We asked for the final weight of the truck and the driver told us that was left behind in his Cab that broke-down and was unavailable for us to review. As you see, we would not recommend this company to anyone.

We originally had sticker shock form the estimator (he estimated over $1300), but when we had other estimates form other companies, we realized that Molloy was reasonable. They sent 4 guys to move us. Most of them spoke no English, but their foreman was fluent. Keep this in mind. it was the hottest day of the year and they had to trudge up 2 flights straight up to our apartment. Also, our furniture isn't small. They did it in 2 hours less than was estimated, saving us about $300.

IT WAS HORRIFIC. I can't believe this company had any good ratings -- we must have had a VERY aberrant experience. First, the movers were 9 HOURS LATE -- yes, you read me right. They were estimated to start at 8-9am and because their driver was coming from about 3 states away, he arrived at 5 pm. Needless to say, our move went well into the evening. Further, he told us essentially he had just been out drinking late the night before. There was much damage to the cottage we moved into (dents, paint scraped, etc) as well as to our belongings -- broken shelves, glass, you get the picture. FURTHER, we believe they STOLE jewelry we had forgotten to carry ourselves and left in a drawer! Just a couple of small items that had less value than they looked like, but WOW! This was a SENSATIONALLY bad experience. We continued to get nothing but the run-around from the company for our complaints. AGAIN, HORRIFIC.

We asked the Mayflower call center for their agent in NYC area. They gave us Molloy Bros. in Old Bethpage. The estimator, Tom Avella, was prompt to meet with us to estimate the work & total lbs. involved. Two other movers were not nearly so pleasant and efficient. One wanted the estimate from Molloy, to give us his price without even seeing the contents of the apartment. On the day of the move, the team arrived on time, worked from 9am to 7pm, to move us out of an historic, eight story building with only one elevator. Of course, we lived on the 8th floor! They were courteous, hardworking & professional movers. When the van arrived in Midlothian, on time, German and his Richmond team moved the contents of the van into a two story house and made a second stop at a storage facility to drop off furniture. They unloaded the van's contents carefully and quickly. Within four hours, they had completed the move. In setting up the move, Molloy's administrator, Virginia Swierupski, managed all the paperwork, etc., with courtesy and humor. Tom Avella, the estimator, did an excellent job although he didn't know that later the cost would be increased because of extra packing, insurance and the second stop to unload some furniture. We had an excellent experience and would recommend Molloy Bros. without reserve.

There was confusion in the office, they weren't good at calling me back, and the estimator apparently never got the message about the appointment, which had to be rescheduled. However, he was very professional when he did arrive, and apologetic about the confusion. I liked the company but decided to go with one that was slightly lower in price.