Homan & Homan Air Conditioning & Heating Corp.
About us
We are a family owned and operated Service and Installation HVAC Company who have been serving Long Island families since 1984. Maintenance, Service, Repair, and also Replace HVAC equipment and duct work. We design and install new systems. We address your comfort needs as well as humidity, air filtration, mold - mildew - and germ reduction, Carbon monoxide detection, WHAT TO EXPECT FROM HOMAN AND HOMAN.... 1. “WE RESPECT YOUR TIME” - On time appointments - Straight forward pricing - Our trucks are stocked with over 1040 individual parts and pieces ready to fix most any problem - We fix it right. Your repair, consultation or installation will never be rushed or left incomplete 2. “WE RESPECT YOUR HOME” - Promoting Safety & Comfort - Being Neat, Clean, & Professional - Wearing Floor Protectors - Only installing proven Parts and Equipment… we will never install; Cheap, Second hand, Knock-off or Used parts in a client’s home. 3. “WE OFFER THE BEST TEAM” - Every member of our staff has had a thorough background check - Each member of our staff is randomly drug-tested twice a year - All employees including management and the owner attend over 80 hours of training a year on the latest products, practices, and techniques of our industry - Our team has over 75 years of combined experience in servicing residential heating and cooling systems in both Nassau and Suffolk County 4. “WE OFFER THE BEST GUARANTEES” - Parts and Materials… We guarantee all repairs for a full year from the date of installation. This guarantee can be extended up to 5 years with continued annual maintenance. - Equipment… Should a major component in your new system fail within the first 12 months of installation we will replace the equipment, not just the part. - 100% SATISFACTION GUARANTEED MISSION STATEMENT: To build long lasting relationships with everyone we meet .
Business highlights
Services we offer
Repair, Service, We are a family owned and operated Service and Installation HVAC Company who have been serving Long Island families since 1984. We; Maintenance, and when the time comes we also Replace HVAC equipment and duct work...
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 6% | ||
| 3% | ||
| 6% | ||
| 6% |
"Mr [Member Name Removed], Thank you for your review. Upon investigation, we discovered that this appointment was scheduled in August of 2015. We found out the you sold your house in 2016.You then put up a negative review on Angie's List in Aug 2017 (2 years later) We wish you luck in your new home & your new service provider. Sincerely, Homan & Homan"
I called because the A/C UPSTAIRS (one of two zones) in my home was not working. The tech comes, opens the condenser and tells me that there was a part that was overheating, and it required a booster for $400. He temporarily got the unit working again and advised that the it may or may not go out again, and if it does it would need the booster. Fast forward 5 days, the unit failed and I called to have the booster installed.
Here's where it gets interesting. 2 days later, UPSTAIRS not working again, so I call for the tech to come back. Its was the UPSTAIRS of my home that was not cooling and he tells me that the unit he worked on 5 days ago, and the one in which he installed the booster was the DOWNSTAIRS condenser. Ok, so so far, over 2 visits, he had not identify the problem upstairs AND added a $400 part for a functioning unit downstairs.
So now, mid-way through his 3rd visit, he realizes that he's done nothing to address the problem with upstairs system, but has in fact, added a $400 part that we did not authorize for the downstairs unit. So he finally does some work on the handler for the upstairs system and gets it going again.. for a day. Finally, I called another company. They replaced a part in the correct condensor, and voila.. it works!
Here's the funny part: I am having the siding done on my house, so after 3 visits of incompetence, he BLAMES THE SIDING GUYS FOR STRIPPING SOME INSULATION! Yes, they tried to blame the siding guy. I confronted the siding guys about this, ad he found it as laughable as I do.
Now, I've dealt with bad contractors before, but the most disappointing part of this company was the owner himself. I confronted him with my concerns, and instead of dealing with the problem, he had the following to say: "I got a discount on the part that I did not deserve" ; "I should look in the penny saver to find a company ..you'd probably do better there "; "I should find another siding guy b/c this one doesn't know what he's doing" And on and on.. just as unprofessional as can be. He was right about one thing.. I should have looked in the penny saver, because just about any other company would have done a better job.
To be fair, he did refund the money for the part that they put in unnecessarily . Otherwise, it would be a F on all fronts
"[Member Name Removed], Please contact our office at your earliest convenience. our records indicate that we sent Akira (one of our service technicians) to your home on 9-8-2015. You pre paid $59.00 to Angies list for a diognostic of your system.. When Akira arrived at your home in Islip Terrace, Ny he discovered that the capacitor was burnt out in the condensing unit due to age. He made reccomendations to replace the capacitor and install a "hard start kit" to help extend the life of the equipment. Invoice number 16579. Records also indicate that the reccomendations were declined at the time of service with your signature on it. the prices that were quoted (in writing) for the capacitor and hard start kit do not match the price you mentioned in your review. If your records indicate anything different please call us to discuss. 6314273644"
We have known them for 20 years they did an excellent job as usual. They have been servicing me on and off because I sold the house so we had to double check everything. Any little shortcomings they gave us the projections, we agreed so it is all working fine. They do an outstanding job. I continue to use them because I am satisfied and happy. It cost $8,900 to change the compressor.
"Dear {member name removed}, Thank you for your review. When you get a moment could you please call our office to go over your last service appointment. There is a discrepancy in our paperwork. Our records show that we serviced your home regularly between 2003-2007. Then again in 2010, 2011, and lastly in 2013 when we provided an estimate to replace your old equipment. In 2013 we told you went with another company for the installation. We have checked the GPS logs on our trucks as well as our dispatching program and accounting program. We do not have a record of providing service on or around July 13th 2015. Client satisfaction is extremely important to us. If there was something that we missed we want to correct it so it does not happen again. If it was another company that provided the service and we caught the bad review we want to have it corrected as well and will be more than happy to reestablish a relationship. Our phones are always on and it will be our pleasure to come out to your home at no charge to evaluate the situation in the home. Respectfully, Joseph P Ferland President Homan and Homan"
Licensing
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FAQ
Contact Information
59 Central Ave, 11, Farmingdale, NY 11735
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