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Grout Line Solutions NY
Maid Service, Post Construction - Clean-up, Concrete Flatwork - Repair & Resurface,
About us
Nothing shows off a room more than a beautifully maintained tile floor! You may be surprised at how much dirt, grime and bacteria are in your tile and grout. Mopping alone wont get you the clean you desire. Let Grout Line Solutions get you off your hands and knees with our grout cleaning and sealing service that will clean your tile and grout and seal it from dirt, mold or mildew for years to come. Additional contact name - Artie O'Neill.
Business highlights
31 years of experience
Services we offer
Ceramic tile, flooring, housecleaning, water & smoke damage.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.630 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 7% | ||
| 0% | ||
| 3% | ||
| 7% |
Showing 1-25 of 30 reviews
Denise S.
Feb 2022
Amazing! They did a great job and I'm only using them from now on. You guys are great. On time , professional and friendly.
Dina S.
Sep 2020
.
Anna H.
Oct 2019
Artie was excellent He came over to give us an estimate and was very prompt in returning calls. He regrouted the tiles around my bathtub and color sealed the floors in two bathrooms and my hallway. Everything looks amazing. I highly recommend him.
JOHN C.
Aug 2018
Artie called me within minutes of my request for a quote and arrived on-time to provide an esitimate the following day. He cleaned and sealed the floor grout. Did a partial regrout of three walls around the tub. Siliconed some large gaps in the high corners cause by some major Sandy renovations. He also, cleaned up an caulked around the sink; something we didn't discuss but was much apprecaited. I would definetly hire again.
Melvin L.
Jun 2018
very well we were pleased and if my wife was happy I was happy
Paul W.
Mar 2015
unknown
Aaron R.
Aug 2014
Arthur was unable to get the stains out of my marble floor. When we expressed our displeasure at the fact that he was unable to remove the stains, he told us to buy a mat to cover them. If I wanted to buy a mat to cover the stains in my floor, I would have saved myself the $550 I paid Arthur and bought a mat. After me leaving numerous messages on his machine (he never answers his phone), he did come back to try to rectify the situation. He was still unable to remove the stains and again told us to buy a mat. He missed one of his appointments to rectify the situation and never calls to give you an estimate of what time he is coming. It is very frustrating. Also, while Arthur was trying to rectify the situation, he was kind enough to point out that out of all the things on my house that needed work, my floor wasn't very high on the list. How insulting and unprofessional.
Joe M.
Jul 2014
Sloppy says he can do things when he can't not experienced dropped some young guys off with homedepot equipment and left never seen him again until he needed to get paid.
Response from Grout Line Solutions NY
"The floors were actual indoor red clay brick with 30 plus years of waxes, epoxy's and sealants that had been applied over the years. I explained honestly to [removed member name] that stripping them down could give an unknown result. 2 weeks later he called and wanted to go ahead and do the job. I took no deposit. Trying 3 different brands of stripper with my machines and a rented commercial Clarke floor machine using 16 gallons of stripper and countless scrub pads it almost all came up after 12-15 applications ( To put this into perspective if this was ceramic tile and grout floor at most it would have taken 2 applications and a gallon of stripper to clean ) [removed member name] was happy with the result but his wife now wanted it stained. They decided not to have me do the stain. So [removed member name] and I came to an agreement on price and he paid me."
THOMAS L.
Jul 2014
Artie called to apologize for missing our appt and wanted to set up another estimate. He arrived as scheduled and we then arranged for the work to be completed. The quality of his work is superior and certainly would not hesitate to use him in the future or recommend him to others
Lori K.
Mar 2014
It looks like new. I thought the price was a bit high for a job that was only cleaning and not regrouting. But he was very professional, easy to reach and it looks sensational.
Ann T.
Mar 2014
I was very pleased. The men arrived on time, accommodated all my requests, and the finished product was great!
LAWRENCE A.
Feb 2014
THEY WERE EXCEPTIONAL |
Geoffrey E.
Dec 2013
It went terrific.
Lois D.
Dec 2013
Will and Charlie arrived on time and went right to work. They worked as a team and were efficient and quiet.They cleaned the tile in my kitchen, dining room, my office , guest half bath and the master bathroom They replaced all the grout and polished the tile and sealed it all to finish. It all looks sparkling and new.
Kristin C.
Dec 2013
The August 12 experience with Will was excellent. he was timely and neat and the work was perfect. On August 19 Artie O'Neal the owner arrived one hour late and performed sloppy work. The product they use is great and works as expected however Artie was sloppy and when I called him to ask him to return to my home and clean up the grout left all over the tiles in my bathroom he was rude and unresponsive. I made several calls to no avail nd he also failed to reply to a complaint I made with the BBB. I would not recommend him.
Response from Grout Line Solutions NY
"Dear , we take issue with your posting here as I came to color seal your mother's bathroom and because it was in such poor shape, re-grouted the entire shower for NO EXTRA CHARGE. Also, your floor was done in the other bathroom which was not on the contract and you did not pay for. As far as my being "late" I called and spoke with your mother and she said she was fine with the time I could arrive. In reference to the work being sloppy, I never received a call from you about that. You only called and wanted the floor in your mother's bathroom done which I informed you was not in the contract and you did not pay for the other bathroom floor. Will did that free of charge. I wish you would have called and spoke to me about being unhappy with the quality of my work--which I stand behind--I only heard from you about wanting the floor included for free."
Thomas D.
Nov 2013
Artie came over with his various products to show us the potential of how we can change the color and look of the grout in different areas of the house. He was very helpful in pointing out the options available to us. On the day of the work, his team did an excellent job and people have asked us if we had new floors put in after the work was completed. The work was performed in a neat and professional manner and we would recommend this company to anyone in need of such services.
Joe L.
Oct 2013
Grout solutions did a great job with my tile grout and sealing my floor. They were thorough and very friendly with questions about the process. Highly recommend this company
Patricia P.
Oct 2013
This was one of the most pleasant experiences I have ever had dealing with a contractor. You know how most contractors are, they simple want your money so that they can move on to another job leaving you with a lot of empty promises. Not Grout Line Solutions! Grout Line Solutions is by far one of the best contractors we have ever used. It all started with Artie the owner of Grout Line Solutions who estimated the job and did not try to add any secret costs. When asked if he dose the work himself, he answered honestly stating that he has a team of employees that will be doing the work. Artie stated that his employees have been with him for many years and that they are well trained in all facets of his operation. Once we agreed to have Grout Line Solutions perform this work for us, Artie checked his calendar and gave us a date and time they would come.
Lo and behold Terry and Will from Grout Line Solutions arrived as promised! By far these 2 fellows are consummate professionals who got right to the job. They were well prepared, ready, willing and demonstrated their abilities as a consumer would expect. It is not often that we get what we were promised; especially from a contractor. Terry and Will did a fabulous job as they worked meticulously restoring my dreary looking floor to what it once was. If I did not know better, I would be willing to bet that my floor was newly installed. Actually some of my neighbors thought that when they first saw the floor after Terry and Will's magical touch. I also had my white tile backsplash restored to 'like new" condition.
Would I use Grout Line Solutions again? You betcha I would! I will certainly recommend them.
Lo and behold Terry and Will from Grout Line Solutions arrived as promised! By far these 2 fellows are consummate professionals who got right to the job. They were well prepared, ready, willing and demonstrated their abilities as a consumer would expect. It is not often that we get what we were promised; especially from a contractor. Terry and Will did a fabulous job as they worked meticulously restoring my dreary looking floor to what it once was. If I did not know better, I would be willing to bet that my floor was newly installed. Actually some of my neighbors thought that when they first saw the floor after Terry and Will's magical touch. I also had my white tile backsplash restored to 'like new" condition.
Would I use Grout Line Solutions again? You betcha I would! I will certainly recommend them.
Michael G.
Jun 2013
The men came on time and finished the job in 1 day and the tiles and grout came beautiful. It looked like a
showroom floor when they were done They had to move furniture in 4 different rooms and were very neat an
professional.The men were brothers and did a fantastica job cleaning up before they left. I would recommend
them to my family and friends and would hire them myself .
showroom floor when they were done They had to move furniture in 4 different rooms and were very neat an
professional.The men were brothers and did a fantastica job cleaning up before they left. I would recommend
them to my family and friends and would hire them myself .
Lawrence C.
May 2013
The workers were punctual and very hardworking. They made sure that I was satisfied with the grout
color which is custom designed. It looked beautiful when they were done. I wanted to make sure it would still look nice after everything got dirty and I didn't clean for awhile. Today I washed the floors with the special solution that was provided. They came out really beautiful. Now I know that I am really satisfied with the work that was done.
color which is custom designed. It looked beautiful when they were done. I wanted to make sure it would still look nice after everything got dirty and I didn't clean for awhile. Today I washed the floors with the special solution that was provided. They came out really beautiful. Now I know that I am really satisfied with the work that was done.
Barbara W.
Feb 2013
Phenominal job cleaning my ceramic tile and grout!! My tiles (and grout) look brand new!! Would definitely recommend this company to anyone who wants their ceramic floor looking like new again! I can't get over the drastic change for the better. A picture of my tile is on this site - the tanish color with dark grout lines which are now nice and new looking light grout lines. Unbelievable!! Very professional, punctual, caring, done in a matter of hours - and no fumes, no smell!
JEFFREY S.
Jan 2013
perfect from stat to finish
Shrinivas H.
Aug 2012
They did excellent work. We were very happy, he did the work very well. We had a problem, so we called him, and he came out and fixed it.
Parkinson S.
Jun 2012
Great experience. Exceeded my expections by restoring my floors to just like new.
Debra Z.
Jun 2012
The overall experience was excellent. The mechanic was prompt, neat, clean, respectful and did a superb job. I would highly recommed and will be using this contrator for additional work in the near future.
Licensing
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FAQ
Grout Line Solutions NY is currently rated 4.6 overall out of 5.
Grout Line Solutions NY accepts the following forms of payment: CreditCard
Yes, Grout Line Solutions NY offers free project estimates.
No, Grout Line Solutions NY does not offer eco-friendly accreditations.
No, Grout Line Solutions NY does not offer a senior discount.
No, Grout Line Solutions NY does not offer emergency services.
No, Grout Line Solutions NY does not offer warranties.