About us
Fireplace retail store Wood, Gas, Pellet fireplaces, stoves and inserts. Custom mantels and cabinetry. Custom BBQ Islands, outdoor kitchens. Cultured and Natural stone for interior and exterior
Business highlights
Services we offer
& ELECTRIC FIREPLACES. STOVES & INSERTS, & INSTALLATION. GAS, ACCESSORIES/DECORATIVE PIECES, CABINETS, CUSTOM BBQ ISLANDS. Chimney repair, CUSTOM WALL UNITS, MANTELS, SALES, SERVICE, VENTED & VENT FREE, WOOD, repoint, sweeps all masonry work
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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63% | ||
13% | ||
0% | ||
0% | ||
25% |
It was a lot of work. It was a long time getting it done. We had to have pieces of the siding and the roof replaced. It took a couple of weeks. We had to wait for the insert to come in. They took the other one out and we had to close off the opening so our cats wouldn?t get in there. We had to wait for the insert to come in. They took the chimney down and they closed off the top part of the chimney. They drilled a hole for the thing to vent out because that vent is different from the gas.
I was glad it was over. I like Embers, both times that they were in my house. They are really good. They were neat and clean. That was a really messy job. It was more than I wanted to spend. They gave us a contract, itemized everything. It went over everything, everything they did, if there was a change in price it was written down. It was very professional with everything. Even if we changed our minds on something and wanted something different. If it was more money or if it was less money, they would cross it off and give us the credit. We have a copy of that contract, they have a copy of that contract. I watch People?s Court, so I know to get it in writing. They did it without us even asking.
"I am searching for your customer information and I am unable to locate it. Please let us know if there is another name you ordered under. I am sorry if you felt the explanation of your project was too long. My tech is very thorough as there is a lot of information when adding a fireplace to a home. Concerning the tech using the phone during a visit to your home: I am certain it was not a personal matter, it is a business phone. The tech that does site checks is in charge of service and installation and at times can have issues he must deal with in a timely manner. I do not have any manufacturer's contacting me about dissatisfied customers so please let me know what manufacturer you have in your home. All manufacturer's require us to service the products we provide. The complaint is a little vague and difficult to respond to."
I estimate it will take two winters to pay for my investiment.
Licensing
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