CARR POOLS

I can’t say enough about Carr Pools. Mike the owner is a genuinely nice guy and very knowledgeable about pool's. I HIGHLY recommend him for any of your pool needs. There is no way you will be disappointed. He is an owner who is hands on and runs the business and truly cares that you and your family is taken care of.

All in all I felt the service when provided was solid and moderately priced, but that they have an unusual way of handling customer service issues. After twenty years of service opening and closing my pool I got a "Dear Someone who actually doesn't live here" form letter indicating they were cutting back their service area -- even though I am in the same county and have them over only 3 times a season for pool opening and closing. I suspected it was actually because of a rather minor issue I had last year related to their pool opening schedule or maybe some mix-up because the letter wasn't actually addressed to me -- but I'll never know because they completely ghosted me and wouldn't return calls to discuss it. They did this to a neighbor and even longer term customer a few years back so it didn't seem coincidental. They also offered an out of county middling rated pool service in their "Dear...." form letter that they indicated "seemed good" based on their interactions, but I chose a highly rated family pool service company on the South Shore of Nassau County instead.