McKenna's Kitchen & Baths....
About us
Cost determined by the job. Additional address - 3401 Winton Place Rochester, NY 14623. Additional DBA - T McKenna Plumbing Inc, McKenna's Rochester Kitchen & Bath. Additional email - [email protected]. Award winning.
Business highlights
Services we offer
Installation remodeling- cabinetry, bath tubs, bathroom exhaust fans, counter tops, dishwashers, drain cleaning, drain lines, garbage disposals, gas lines, hot water dispensers, kitchen vent hoods, laundry tubs, medicine cabinets, pedestal sinks, repairs, saunas, septic tanks & designs., shower doors, sinks, steam shower units, sump pumps, toilets, tub & shower modules, under cabinet lighting, water back-up systems, water heaters, water lines, whirlpool tubs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 3% | ||
| 4% | ||
| 3% |
There were two major issues with their service:
1) They could not provide consistent lead times for their installation. The sales person and the installer/measurer/estimator had two different understandings of their schedule. This is understandable as schedules change constantly. However, I was seeking ballparks and each provided completely different ballparks varying by six weeks.
2) They were unreliable and unresponsive. I was told I would have an estimate within a week of the measure. When the estimate was not received within that time period, I called our salesperson three times over a five day period. All three calls went unreturned. After I escalated to another salesperson, I received a return call from our salesperson who gave me the usual excuse - "we're so busy that we cannot complete our work within the time we promise and I cannot return calls to tell you that because..."
I requested and received a refund of the measuring fee.
In short, I do not recommend McKennas. My experience could have been a result of my salesperson's lack of performance. However, i could not commit to a major job with this firm given they were unreliable and unresponsive during the selling process.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.