CLOCK DOC

Clock Repair, Antiques, Watch Repair,

About us

Quality repairs and restorations to watches and clocks of all types. No charge for estimates, ever. Free pick-up and delivery in the local area if necessary.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Cleaning & oiling timepiece movements after complete disassembly (a must!), Hand make replacement parts when they just are not available anymore, Research history of antique watches and clocks for customer knowledge.,

Services we don't offer

I do not buy or collect watches and clocks. I only repair them so there is never a conflict of interest., I am not an appraiser but I do have expert contacts who will provide this service.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
PayPal

Reviews

4.819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
5%
3
0%
2
5%
1
11%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.7
punctuality
4.7
Showing 1-19 of 19 reviews

Amy Lynn T.
10/2018
1.0
clock repair
  + -1 more
I wouldn’t know...I never received a call for an estimate!😡
Description of Work: Needed clock repair for a 40 year old German clock.

Rating CategoryRating out of 5
punctuality
1.0


Tobie S.
05/2018
5.0
clock repair, antiques
  + 0 more
Both clocks are in A-1 shape now, and much information was shared so that the clocks will remain accurate and running.
Description of Work: Repair on a grandfather clock and a shelf clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carol M.
07/2016
5.0
clock repair
  + -1 more
unknown
Description of Work: Repaired a very complex German grandfather clock. The Clock Doc took over for a botched repair effort by another clock repair company. Jim was very professional and got my beloved clock ticking again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Ruth N.
04/2016
5.0
clock repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Rich T.
12/2015
5.0
clock repair
  + -1 more
Everything went great. I have already used their services again.
Description of Work: Clock repair
Rating CategoryRating out of 5
Yes, I recommend this pro

marilyn L.
11/2015
5.0
clock repair
  + -1 more
unknown
Description of Work: Very nice man. Would use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arthur M.
10/2015
1.0
clock repair
  + -1 more
unknown
Description of Work: Nothing, not even a phone call

Rating CategoryRating out of 5
responsiveness
1.0


Robert H.
07/2015
5.0
clock repair
  + -1 more
He did a wonderful job - did what was promised in a very timely fashion, at a very reasonable cost. Excellent service!!!
Description of Work: Repaired cuckoo clock - rethreaded an off-the-track chain and other repairs to ensure clock/music/cuckoo/chime all functional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Karen B.
07/2015
5.0
antiques, clock repair
  + 0 more
He is very good. He said it didn't need anything. The service is good. He did a lot of instruction explaining. I was well satisfied.
Description of Work: Antiques. Clock Repair. He checked out an antique clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$88

Jeanine B.
12/2014
5.0
clock repair
  + -1 more
Wonderful experience. My grandfather's clock (which my father had built) had not worked in probably 5 years. I was anticipating that the 'doc' would need to take it with him or replace the works (he had advised me that was a possibility when I spoke with him on the phone). Instead, within a matter of 30 minutes, my clock was working perfectly! I have already handed out his info to friends of mine who also needed some clockwork done. Thanks!
Description of Work: He was able to diagnose and fix my family's grandfather clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Cindi D.
09/2014
5.0
clock repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael Z.
09/2014
2.0
clock repair
  + -1 more
In fairness, he did tell me it would be a couple MONTHS before he could get to it. I left it anyway, feeling comfortable with the info he gave. But after a couple months, and then a couple more months, he told me he wasn't even close to starting my job. I gave up and retrieved my watch.
Description of Work: Gave me a very interesting background on my great grandgathers pocket watch. Gave me a great explanation of what would need to be done to repair it.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
1.0


Lionel H.
01/2014
5.0
clock repair, watch repair
  + 0 more
The service was very professional and Clock Doc really knows clocks.
Description of Work: Total cleaning,adjusting,replace bearings and set timeing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John S.
08/2013
4.0
clock repair
  + -1 more
He looked at the clock with me and recommended some additional repairs which would have had to be done soon anyway. It took four months for the work to be done, longer than the four weeks he initially estimated. However, the clock works like new again.
Description of Work: Repaired an antique German clock which had stopped running

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$324

Karen B.
07/2013
5.0
clock repair
  + -1 more
He was so knowledgeable. I loved learning about my clock's history and workings. The price he quoted was very reasonable. The only negative is his long backlog. This doesn't matter to me, but it might to some.
Description of Work: The work on my clock has not yet been done, but I was quite impressed with the discussion about my clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Donald T B.
02/2013
5.0
clock repair
  + -1 more
It was a pleasure meeting James Myers of the Clock Doc. Not only did he take the time to discuss the practicality for repairing my two antique clocks, but he also gave me a bit of an education about the clocks themselves. As promised, he called with an estimate when he had the time to get into the clocks. It was a fair estimate, so I authorized the work. Both clocks had been in for service with two other clock repair companies, and both times the repairs were unsatisfactory. After James explained what needed to be done, I had confidence in his ability to get my clocks working as they should. The work was completed when promised, and I was not disappointed. The day I picked them up, James gave me a full history of the clocks and went into detail as to what each clock needed to bring them back into proper service. The price was reasonable. I have since brought another antique clock in for service by him. Fixing old clocks is a tricky business, and James Meyers, the Clock Doc certainly knows what he is doing.
Description of Work: Excellent Repair Work
Rating CategoryRating out of 5
Yes, I recommend this pro
$486

Stephanie W.
11/2012
5.0
clock repair
  + -1 more
i received a clock from my parents when we bought our house. after i put it up i noticed that it did stay running. after looking for a clock repair shop i got onto angie's list to find one who lived near me and landed on the clock doc.
Description of Work: he replaces the mechanism inside the clock because the bearings were worn. he was very good at explaining what the problem was and how he planned on fixing it. he also kept the clock long enough o make sure it was fixed. quite pleased with him personally and professionally.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Gordon G.
06/2012
5.0
clock repair
  + -1 more
We originally took the clock to a different shop [that shall not be named in Bushnells Basin] for repair that was not done properly or on time (took over 6 months) and we were overcharged. I took the clock to ClockDoc to have the work redone after numerous attempts to get it done right by the first place we tried and finally giving up (another review). Our experience with ClockDoc was just the opposite. He was fair, very clear about what he would do and how. He was also very realistic about how long and when I said I needed the clock done in time for my wife's birthday, he checked his schedule, confirmed that it was possible and then completed the work on time. The clock is now hanging in our house again, running well (finally!) and running as he predicted. He said that with the original spring it would run about 5 days on one winding which is less that the seven days when the clock was newer but that replacing the spring was a big deal so we are waiting to do that). This was just such a complete different and positive experience after our nightmare with the other clock repair shop. I feel great confidence in recommending him. If the spring weakens further, I will bring the clock back to him to replace it with a new, stronger one but for now, the clock runs well enough.
Description of Work: We had a wall clock from Germany that had been in our family since it was purchased in early 1900s. The clock had great sentimental value but stopped working well (ran for only a day or less when fully wound - should have ran for 1 week). He repaired the clock very well and on time. He has a beautifully organized workshop and keeps meticulous records of what he does. Very clear about what he was and was not able to do and about what he would be able to accomplish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Tamara K.
09/2011
5.0
clock repair, jewelry stores
  + 0 more
The Clock Doc met me at the door and was very courteous and personable. He listened while I explained the problem and then explained what he would do. He gave me an estimate and only went over after he called to ask if I approved. He had the clock ready when he said he would and did not change the character of my sentimental clock. Excellent experience.
Description of Work: The Clock Doc replaced the clock work and secured the face of the clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

    Contact information

    6 SANDPIPER HL, Fairport, NY 14450

    ClockDocNY.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:30 AM - 3:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Clock Repair,
    Antiques,
    Watch Repair,
    Jewelry Sales/Design/Repair

    FAQ

    CLOCK DOC is currently rated 4.8 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:30 AM - 3:00 PM

    CLOCK DOC accepts the following forms of payment: Check,PayPal
    Yes, CLOCK DOC offers free project estimates.
    No, CLOCK DOC does not offer eco-friendly accreditations.
    No, CLOCK DOC does not offer a senior discount.
    Yes, CLOCK DOC offers emergency services.
    Yes, CLOCK DOC offers warranties.
    CLOCK DOC offers the following services: Cleaning & oiling timepiece movements after complete disassembly (a must!), Hand make replacement parts when they just are not available anymore, Research history of antique watches and clocks for customer knowledge.,
    I do not buy or collect watches and clocks. I only repair them so there is never a conflict of interest., I am not an appraiser but I do have expert contacts who will provide this service.

    Contact information

    6 SANDPIPER HL, Fairport, NY 14450

    ClockDocNY.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:30 AM - 3:00 PM