Phoenix Mechanical Corp

We had a very old oil fired boiler that needed to be replaced and made the decision to convert to natural gas. After considering a number of contractors, we went with Phoenix and could not be happier. There was a lot of coordination needed, which was handled smoothly with the City and Con Edison. They are attentive, honest and the job was done well. Highly recommended.

Jon and Matt at Phoenix did a great job for me. Everyone was on time, extremely responsive and did quality work. Permitting/Inspections were done in a timely fashion and the process was thoroughly explained to me so I knew what to expect. Happened faster than I imagined. Will definitely use them again in the future.

We just moved to the area but heard great things about Phoenix. We could not have been happier with the results. The team was on time, super nice and fast, and explained everything really well. In three hours our thermostats were installed and set up. Really happy with everything looking forward to working with them again.

Phoenix did an excellent job from start to finish. They installed 2 Daikin condensing units outside and 7 units inside my 50-year old house. Their recommendation on how to provide the whole house with a/c using mini-splits worked out great. I can use if for heat too! The installation was fast and is beautiful--the conduit they used is barely noticeable and they took every opportunity to find places to run it where it wouldn't be seen, like the basement. Lastly, they handled the permitting process from permit to final inspection. System works great. Great team to work with at Phoenix. I thought the price was very competitive. Highly recommend them.

We got estimates from 6 companies to replace our broken Veissman combi boiler. Phonex not only gave the best price but was the most knowledagble about what needed to be done. Their work is immaculate. Even the town inspector was impressed and thanked them for making his inspection easy! Highly recommended!

Excellent. Work was completed without a hitch. All staff, from the consultant to the technicians to the electrician; were friendly and professional. Installers were very neat and cleaned up any dust or dirt. I was a bit worried about my hardwood floors getting scratched, but they had that covered! drop cloths were used. 2 technicians completed the install in just under 2 days. ( I have a flat ranch house-ducts were put in the attic.) Electrician came afterwards for less than a day. (4-5 hours?) Also very efficient and neat workers. Corteous and professional. Each time an appointment was scheduled, they were on time.And work completed as scheduled. I also liked the fact that we paid them in three increments. I dont like paying for something in full before I get it. Overall , a very good experience. I would highly recommend Pheonix Mechanical. I plan to hire them again for projects I have planned for my home.

Very happy with Phoenix. From the start, they were extremely helpful and knowledgeable on the phone. Once we decided on the work to be done, they were able to give me a quote for the install over email from pictures of the existing furnace/area. I very much appreciated not having to take time away from work to meet them to do the estimate. Furthermore, their price was very reasonable (much less than my old company), and they were able to schedule it very quickly on the one day I had off. The install itself went well. They re-routed the water line to the humidifier in a very clean way, which I appreciated. It was a long install (4+ hours I think), so I guess they must have missed a connection in the wiring, which meant it wasn't able to active the fan. I let them know after a few days that it wasn't fully working, and they came back the next morning to fix it. It's worked perfectly since. Look forward to using Phoenix again in the future.

Excellent. Phoenix was responsive and attentive to our needs. Work was done quickly and professionally.

Went smoothly.

Everything went exceptionally well. Before we even chose Phoenix, Jonathan was extremely professional and knowledgeable. He responded to all inquiries in a very timely manner. I truly felt at ease throughout the entire process. I expected his quote to be higher than the previous HVAC company we used but the cost ended up being about $2000 less. We were able to schedule the work quickly and the crew was phenomenal. You could tell that they take great pride in their work and that they get the job done right. Jonathan also gave some good news that we would receive a credit through NYSERDA because we installed energy efficient units in addition to rebates through Con Edison. Larry handled that piece and was also a pleasure to work with. Upon completion of the job, both Jonathan and Larry came back to inspect the work and check carbon monoxide levels, etc. A small issue was uncovered and Jonathan scheduled another technician to come back to make the repair at no additional cost. I now have a new HVAC company that I feel like I can trust.

Phoenix did a great job from start to finish. Larry and Jon were very upfront and honest about everything from impact to my home's energy consumption to the different options that are available to me. Installation was quick and efficient, and they worked with me to make sure that the units were aesthetically consistent with the house and property. I've had it now up and running for the entire summer and couldn't be more pleased. Highly recommended.

As usual, the service from top to bottom was terrific.

This company and its employees are top notch. They were professional, punctual, clearly knowledgeable, and a pleasure to work with. They were able to make suggestions about the installation and size of the units that made perfect sense. When we needed the units that were already installed serviced they arrived on time, explained what kind of ongoing maintenance they needed and what of those tasks we could do. Would hire them again in a heartbeat.

Very smoothly indeed.

I had to wait a bit for the appointment, but they were on-time, efficient, pleasant and professional.  I asked to be put on their yearly service reminder.

The person they sent out a few days later insisted my problem was due to the condenser being dirty. I explained the history and objected, but went along with the tech and let him wash the condenser with a chemical solution. He was a bit condescending suggesting I had been negligent in maintaining the equipment and there was years of debris in the condenser coils- In fact I had his company perform the same service 10 months earlier when they were out for the same issue the previous summer. After cleaning the coils he checked the system and insisted the pressures were correct - and left for his next appointment. We shut the unit off but a few days later when we needed the AC we had the same problem. When I called to have someone come back I was told they were booked the rest of the week but they would get back to me when they set the schedule for the next week with a time. I called 8 days later and was told that they were very busy and it would be a 5 week wait. That should have been my queue to find someone else. Four weeks later they called and told me I could either accept an appointment the very next day (which I couldn't make) or I would have to wait another week (which would have made 7 weeks after the initial call). I let my frustration get the better of me and the conversation went downhill quickly from there - we ended up parting ways. Aftermath: I had another company come out a few days later that had been highly recommended. They checked all the lines with two different electronic leak detectors and found that the system was leaking from the service ports. They told me the valves had been overtightened and crushed, and that given the problems I was having, the service port caps should have been replaced with ones that included rubber seals. They also confirmed my original thoughts that while the condenser being dirty would force the compressor to work harder, it would not have created the symptoms I was experiencing- something I verified elsewhere. My Conclusion: These guys are ok as installers, and have proven to me they can handle obvious problems like a blown out controller board or a burnt out fan motor, but they failed to demonstrate that they have the skills to troubleshoot problems that are less than obvious. In the past they had been responsive, but the fact that they expected me to think it was OK to wait almost two months for a follow up service call because they were "busy" suggests they are either arrogant beyond all reason or simply don't have access to individuals with the experience, tools and expertise necessary to support more complex issues with the systems they install.

Phoenix is my go to HVAC contractor. I use them at my investment properties as well as my home. I used them for an energy audit. They are responsive. They are good at diagnosis and fixing. Most importantly, they are reasonable people that are clearly just trying to do it right. I plan to continue to use them going forward for all projects ranging form maintenance to installations.

It went well. The only problem was regarding pricing. Since repairs were done immediately I asked for an estimate and the plumber that came over basically had no idea what it would. As you can imagine when the bill arrived the charge was $175 an hour which I would ha e never agreed to had he told me that before starting the work.

We met with Jon to review our needs and he provided us with an estimate. We got six or seven other estimates as well. When we narrowed it down to two companies, Jon happily agreed to come back out to answer several other specific questions we had. After signing the contract with Phoenix, an installation appointment was scheduled at our convenience within a reasonable period of time. Alex, our main installer, was here every day and was always happy to answer any questions we had. After installation was complete, we had a few issues with the app we had chosen to control the system with. Jon never lost patience with my questions, and worked with me until the issue was resolved to my satisfaction, even though the problems were really Mitsubishi issues, not installer issues. I appreciate that Jon wanted me to be completely satisfied with the whole system and I can't say enough about his customer service.

There was one worker. The check up takes about an hour and a half. Perfectly clean. Answered all my questions. The service technician was very professional.

.

When I called to schedule the appointment I described the problem and I was given a diagnosis of either (a) a leaky pipe or (b) condensation from the humidity. Terrific. That made sense. The day of my appointment was the first cool day in August and the AC was not running. I described the issue to the repair guy. He ran water through the pipes to see if there was a leak - no leak. He said there was nothing else he could do because there was no water dripping from the pipes and he could not tell where it might be coming from. I would need to call him back when it was hot and humid. I paid $177. After he left I realized that he never tried to run the AC. I turned the temp down to 50 and got the AC running. After 30 min I felt the pipes and they were Ice cold. The problem was absolutely condensation. I felt kind of cheated so called the company to explain, as politely and friendly as possible, that I wish the repair guy and tried to test the AC itself and/or insulated the pipes since that was the diagnosis I was given. I would have happily paid to have the guy to insulate the pipes so I could rest easy. She listened and told me she would speak with the owner to get their impressions and she would call me back. I never heard back. It has been 2 months. The weather has been cool. We're not running the AC, so the drip is not occurring and the BR door frame has reduced in swelling. I am heading off to Home Depot to purchase some pipe insulation and do this myself. I will not shell out another $177 for them to come back.

unknown

Very well, they even came on a Saturday, for small additional fee which I agreed to in order have the work done two earlier.

Larry visited our place and gave us a honest estimate for replacing our old furnace from the 80's. for a Carrier unit. We requested same quote to other two vendors, but Larry's one was the best. We took into consideration the price (of course) and also that he was grounded answering our questions, and direct in his communication. They were working at home a couple of days, one to replace the furnace and another to fix some plumbing issues, and all seems to be working well. No issues, professional people. Highly recommended