Handyman Connection - Westchester County

"The issue with water coming from the shower head when it is not engaged, i.e. all the water should be coming from the tub spout, is caused by the fact that the water pipe connecting almost directly to the water line going to the shower control is a 1/2" line. When the water in this line goes into the smaller line directly connected to the shower control it exerts too much pressure on the shower valve and causes the minor dripping in question. This was all explained to the customer some time ago and if they think we are telling them a story, they are more than welcome to go into the building's crawl space and see for themselves. We could not and cannot change the plumbing in this multi-unit building to address this problem. Relative to the problem with the shower door, the cause is that their bathtub is not level. From right to left it slants down over an inch. Until the customer accepted the fact that the only solution to the problem was to raise the bottom track of the door such that the glass doors fit in the frame squarely we acknowledge the fact that it was leaking as the doors were not in the bottom track. It is true that we are still trying to address the issue of the shower doors by attempting to caulk the large gap under the shower door bottom frame piece but that is only because the customer would not accept what my craftsman told them the problem was 3-4 weeks ago and we were just able to meet with them on July 1st, when I presented the same above facts and they accepted the solution. Relative to the sink faucet, first we never were made aware of the problem until we were on site on July 1st. The customer pointed out that when both the hot and cold water were on one did not get lukewarm water as one would expect, but water that was hot. Again, the customer's home is in a multi-unit building and there is a significant difference in the pressure of the hot water versus the cold which may relate to the water lines coming to their unit or the lines in their unit. Regardless, we simply turned the hot water valve under the sink half off and the problem was solved. When we were there on July 1st, the customer said nothing about missing floor grout and we did not note any. Nothing was said about a crooked light either. If there is an issue with either of these items, we will address them when we return to install more caulk under the shower door. The small amount of clear caulk that is shown in the picture was removed on July 1st. We categorically reject the notion we have no ethics and don't guarantee good work. My craftsman has returned to address issues as they have arisen and we showed up together as promised on July 1st and will be turning this week as promised to continue to work on the caulking under the tub if the customer will make a payment towards the balance of the money owed on the job., While we are on the subject of ethics, this customer agreed to pay for all materials on the job. When he was presented with the receipt for the caulking we needed to use under the bottom track of the shower door, he refused to pay for it. Things don't go smoothly in an old building with old and odd plumbing, walls that are not square, and a totally non-level bathtub. I realize that this is very frustrating to the home owner but to extrapolate that to my company being unethical and not guaranteeing good work is simply unfair and untrue."

"The customer's initial poor review had stated that the rubber cove base board we had installed was "falling off." As happens with some customers, instead of calling us to tell us she had a problem she decides to write a poor review without giving us a chance to address the issue. We sent the original craftsman back to the house to see what the problem was. The baseboard that was "falling off" was on tiny corner, measuring 3/4" x 3/4", of one price of the baseboard that was part of a piece that was attached to a piece of kick plate under a kitchen cabinet. This piece of kick plate flexes as it only is backed by the legs of the cabinet and the customer told the craftsman that her cleaning lady must have hit it with a vacuum. This she later denied when I spoke to her. None of the other rubber cove baseboard had come off the wall in any other part of the kitchen. Even at this point, she states " Baseboard was completed to a degree; not the fault of the worker." Obviously she knows the problem with the baseboard was not an installation problem."

"This job was done in October of 2014 and the then owner of Northern Westchester County and the craftsman who did the job are no longer associated with my company. Thus I cannot investigate the issue to make any type of response other than to say I am sorry this customer's experience was not positive. As a side note, it is ridiculous for Angie's List to post a review from someone who had work done 2 years and 4 months ago in Feb. of 2017. Can I make a complaint about something at AL from so long ago and expect them to be able to make any type of informed response??"