Allen's Plumbing Heating and A/C
About us
Well established HVAC Company with over 40 years experience. Small family owned and operated.
Business highlights
Emergency services offered
46 years of experience
Services we offer
Heating and Air Conditioning service and installations, Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.511 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 0% | ||
| 9% | ||
| 0% | ||
| 9% |
Showing 1-11 of 11 reviews
John R.
Mar 2018
I paid $1975 to have my water heater replaced. Allen's personnel did a terrible ("mickey mouse") job. I won't go into additional details here but Allen's also caused a gas leak for which I had to call NYSEG to fix. My recommendation based upon experience is "be wary of this company".
Response from Allen's Plumbing Heating and A/C
"Sir, we spoke with NYSEG and there was no gas leak. Also, the installation was perfect, and I recall the man from NYSEG also told you the same thing. We removed an old style power vented water heater and installed a new one. They connect differently and we retro fitted it from new to old and that is your complaint. You did not like the way it "looked". We are entirely fine that you will not be calling us back again."
John J.
Aug 2017
VERY WELL.
Linda T.
Jul 2017
Great response time and they took the time to shop around to give us the best price. This was greatly appreciated. We have used Allyn's Plumbing and Heating since 1981 and have always received great service.
Ryan M.
Feb 2017
Furnace stopped heating blower would run but not fire showed me sensor that had tripped along with how to reset it. Mentioned few ideas that would keep it from doing it again
Belinda B.
Dec 2015
I am renovating a room that has an electric AC unit - it needed to be moved so my contractor could finish installing the drywall. I had called the company that installed the original unit - the guy came out and said that he wasn't sure if it could be done. I emphasized that I needed to have it moved ASAP. I called the next day and was told that he was working with his technicians. The following day, my contractor called Allen's - they showed up later in the afternoon and removed the unit. It took about 20 minutes. The Allen's guys told me that there was a coolant leak due to incorrect installation (there was very little coolant left). In the spring, they'll be back to reinstall it -which involves moving the unit down about 2 inches. Nothing complicated.
I will be using Allen's from this point on. BTW, it took five days to hear back from the original installer...who told me that it would be really expensive to move. In the meantime, the unit is down, the drywall is up, and I was charged the for a regular service call.
I will be using Allen's from this point on. BTW, it took five days to hear back from the original installer...who told me that it would be really expensive to move. In the meantime, the unit is down, the drywall is up, and I was charged the for a regular service call.
Amy H.
Nov 2015
unknown
Stephanie C.
Apr 2015
unknown
M M.
Jul 2014
This was the yearly inspection/cleaning of my boiler that Allen's has been doing for a number of years.
Response from Allen's Plumbing Heating and A/C
"Thank you for calling (Member name removed), we value you as a customer and always look forward to your call. You are a pleasure to work for."
Jane W.
Jun 2014
I called Allen's after a negative experience with another plumbing company. I found that there was a person in the office to answer the phone and in off hours there was an answering service. I called to make an appointment, realized later that I had an important meeting and had to cancel. The office was very flexible and I was able to get an appointment later in the day. The plumbers arrived, did their work in a timely manner, and explained and showed what they had done. The $85 service call seemed a little higher than usual, but the professionalism demonstrated in my whole experience warranted the slightly higher fee. I will definitely call Allen's in the future for my plumbing needs.
Response from Allen's Plumbing Heating and A/C
"Thank you [member name removed], we appreciate your review. We try and be as flexible as possible when customers have something come up and we always appreciate customers who are just as flexible when we have emergencies come up. Its nice to know there are still people like that in today's fast paced world. So thank you again."
Dan M.
Jun 2011
Called Allen's out to service my boiler and tankless water heater as I have used them in the past and refer them to many clients.
Mike came to the home while we were out. When I called later to check on the service, he told me that the screw on the burner cover was rusted and he broke it off, so he could not check the burners or interior. I asked about the hot water heater, and he stated that he opened the case and did not know anything about the unit, so he didn't touch it. I asked about being charged for service that essentially was not performed, and they still sent a full visit/service bill.
Should not have been charged for them to come out and basically turn on the boiler to see that it fired.
Mike came to the home while we were out. When I called later to check on the service, he told me that the screw on the burner cover was rusted and he broke it off, so he could not check the burners or interior. I asked about the hot water heater, and he stated that he opened the case and did not know anything about the unit, so he didn't touch it. I asked about being charged for service that essentially was not performed, and they still sent a full visit/service bill.
Should not have been charged for them to come out and basically turn on the boiler to see that it fired.
Response from Allen's Plumbing Heating and A/C
"Hello [member name removed], I found your invoice from January 2011, Mike came out checked over your boiler and did indeed find the screw on the face plate to the burners stripped out and not wanting to break anything did not remove and clean the burners. The boiler was found to be in good working order. The invoice # 38237 is what I am referring too and you were charged a service call of $91.80 for the clean and tune of your boiler, the only part not taken apart and cleaned were those burners which we were honest with you about. We pride ourselves in honesty and if you are truly unhappy please call our office 607-734-1026 and I will gladly send you a check for the $91.80 you were charged. Thank you and I look forward to your call so we can settle this manner, Id like to see a copy of your invoice showing the $150 charge, my records only show a charge of $91.80."
Elizabeth B.
Nov 2010
They arrived early in the morning, installed the furnace and performed necessary corrections to our duct work. It took approximately five hours. The workers were extremely professional.
Response from Allen's Plumbing Heating and A/C
"I am so glad we were able to help out your parents. The Heap program is an excellent program and is made for people just like your parents! Dont forget to call and have it serviced before next fall, keep it clean and good working order. Thanks again and it is our pleasure!"
Licensing
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FAQ
Allen's Plumbing Heating and A/C is currently rated 4.5 overall out of 5.
Allen's Plumbing Heating and A/C accepts the following forms of payment: CreditCard
Yes, Allen's Plumbing Heating and A/C offers free project estimates.
No, Allen's Plumbing Heating and A/C does not offer eco-friendly accreditations.
No, Allen's Plumbing Heating and A/C does not offer a senior discount.
Yes, Allen's Plumbing Heating and A/C offers emergency services.
No, Allen's Plumbing Heating and A/C does not offer warranties.