Horrible Service!

We recently had a project from Bilt Rite completed. The owner Mike was very helpful throughout the entire process. Was quoted a 3 week timeframe to complete the project and it was done on time. Even added on a new kitchen floor installation after we signed a contract, still finished on time. It is a process for the entire project but Mike was very helpful throughout. Not pushy either. You will get exactly what you envision for your remodel. Good contractors are hard to find, this is your answer.

My bathroom finally looks as a bathroom should look

I contracted with Built-rite Buffalo / Mike Farraraccio in June of 2020 to replace a pool house/shed in my back yard. Mike promised the project would be complete by August 2020 and would take about 3 to 5 days to complete. I contacted Mike at the end of August, Mike stated he was waiting for the town to issue a permit. After another month passed, I called the town to find out what was going on. Turns out, Mike did not submit the application in a timely manner and when he did it was not properly submitted. Mike blamed this delay on the town. This would be the first of many, many excuses and lies. Mikes two-man crew tore down the existing structure and then the wait began for the concrete sub followed by an extended wait for the builder and then the electrician. All subs did good work once they got on site. One of Mikes common statements would be we will be out next week next week would come and go without as much as a call. After several messages, I would get another similar promise, this went on and on. Finally in January of 2021, after much back and forth about minor items that were originally promised but long since forgotten by Mike the job was complete or at least I thought it was until I opened my pool in May of 2021 and discovered that the filter line to my pool had been accidentally cut right at the framing area for the concrete pad. I contacted Mike, and requested he cut the concrete so I could attempt a repair. Mike stated, I will be out next week, no show, no call. Repeated attempts to get Mike to stand behind his work went unanswered. I eventually had the new concrete cut and removed, skimmer line replaced where it had been cut. I let Mike know the cost of the repair (600.00), sent pictures, an explanation of the work done and the contact for the individual that fixed it. Mikes response, why so much without further comment. Built-rite got a 1.5 because despite the frustration from delays, lies and not standing behind his work, it got done.

He does not deserve any stars. He had way too many excuses for me to list. Bad businessman. He wanted me to call his subs, supposedly, because they would not return his call. They all gave him the nick name "No show Ferraraccio"

He did a great job and is really good to work with.

Built Rite company owned and operated by Mike F is highly rated by my family and I. The professionalism, attention to detail, and dedication was everything and more that was given! We absolutely love our addition and look forward to enjoying it for many years to come thanks to Mike and his wonderful crew.

DO NOT HIRE THIS COMPANY!!! You will be sorry. Mike was the worst person I could have hired to do my GC for my new build. In the beginning he was great. Really enjoyed meeting with him and talking about my project. He was your typical sales man, all talk and very little if any actions. I would catch him multiple times lying to me and making up reasons why things were not getting done. He will over charge you way more than actual costs. He know the business and even better knows how to manipulate people into thinking he will over see the project. I hired him because I was assured he would be there everyday and make sure everything was done correctly. He never showed up and would never get back to you when there was a problem . Worst mistake I ever made contacting him. I would never recommend him to anyone. Your local paper boy would do a better job being your GC. I could write a book on the amount of problems I had with him.

TL,DR: Construction of the garage and guys that built it were great. Electrician and salesman were kinda s**** though. The concrete and construction companies that Mike Ferraracio hires do great work. The electrician he uses is a joke though. The work that was done was done very well for the most part. The issue with my build was more of getting things done in a timely manner and Mike not clearly communicating when specific steps/stages would be completed. The electrician (his name is Dave, that is all I got) he uses refused to provide proof of any licenses, business identification, or insurance. Then he installed the incorrect service size from what I requested and tried to convince me I would not need the service size I requested. On the electrical inspection report, he had his name scribbled out and Bilt Rite written in instead. Then either he or his helper attempted to steal a 60A breaker that I had put in my main panel for them to wire the service to and replaced it with a 40A. I have never been a fan of salesmen, but I understand what they are and the necessity of them in the business, so I deal with it. Mike is the epitome of a salesman: a loud speaker and dresses the part, tries to smooth talk you at any chance. Rarely answered my phone calls but was relatively responsive to texting. He often would not understand or listen to my request for how I wanted something done. I ended up having to rework the gutters because he could not understand what I wanted. Often times I would ask when something would be done, he would tell me a rough date, that day would come and go and I would hear nothing from him. I was always the one having to chase him down to get any info. When I got into, it was generally wrong and I would have to go through the cycle again. Overall would I recommend them? Not Bilt Rite, but I would recommend Lund Concrete. They did an excellent job and I had around a 25x50 area of concrete they had to cover. 5 stars for Lund Concrete. Avoid Mike and be your own GC. It is probably easier and you do not have to pay him extra for the bare minimum coordination efforts he puts up.

Mike is extremely knowledgeable. Has been in the business a long time. He guided me when I was indecisive about a decision, gave me the pros and cons. His crew were all very nice and professional. I recommend them highly and I would definitely use them again.

very nice to work with

Excellent job. Clean up was great. Work done as promised

Mike and his crews from demolition to building the new garage were excellent, I would highly recommend them. The finished product exceeded my expectations.

My husband and I met with several contractors when we decided it was time to give our house a facelift! Right from the beginning, we knew Mike was the best choice for use. He took a house built in 1972 and turned it into a house that looks as though it was built in 2019! The entire first floor was redone, walls removed as well as new siding, windows, and brick veneer on the entire home. Mike and his crew were awesome. We can t believe that this is our house. We recommend them to all our friends. Thank you again Mike!!

There was some down time that I didn't understand. Otherwise, I am very happy with Bilt Rite so far!

Mike the owner is very accommodating and easy to work with, garage turned out great looking, a lot of neighbors commented on how nice the garage turned out.

Mike made the remodeling nightmare easy for us. With his knowledge & guidance, we have a beautiful new kitchen. It did not matter what questions we had, Mike always handled them. His crew were top notch too!! I highly recommend this company!

He was fantastic

From estimate to completion; exceptionally professional! Mike and crew repaired and replaced our driveway apron and sidewalks, they look terrific. They diligently labored over an obstinate tree root to insure a perfect outcome. We so appreciated their efforts. We will be singing their praises to everyone we know. Bilt Rite should be your very first call.

The final end result turned out beautifully! We did a major renovation on our house and couldn't even imagine that it would turn out this well. It took a lot longer than was originally proposed to us, but we are very happy.

This was a complete nightmare from start to finish, 5 weeks behind schedule, nothing was done when it was supposed to be done, drywall guys turning up at 7pm to start work, The contractor did not do his homework then expected me to pay extra, when we had a contract with a no change order in place. Tried to charge $2,000 extra because of his mistakes.

Mike, Jerry and crew were a pleasure to work with. Bilt Rite tore out an old pitted garage floor and laid a new floor for us. They were punctual, thorough, efficient, and did excellent work. I would recommend them highly.

Needed 40 feet of sidewalk replaced. After a little phone tag, Mike stopped by on a Sunday to give us an estimate. I told him we just wanted to be on his schedule, no hurry. That Wednesday 2 workers arrived to remove the old sidewalk. Friday morning more workers arrived, set the forms and poured and finished the concrete. Very happy with the result, the broom finish is a nice touch.

To be fair the job is not done. I’m still thinking everything will get resolved

They concrete guys did an awesome job, the electrician did a great job, just all the guys that they had do the work did a great job.