Alfano Construction & Remodeling LLC

"I have been extremely busy with an overwhelming amount of work coming in, and still have not written up a lot of the estimates I looked at. I apologize for the lack of communication......I should have contacted you to let you know."

"I apologize for the miscommunication."

"I apologize for your unpleasant experience with my company. Contracts are fulfilled in the order that they are scheduled. I can not simply walk off a job in progress to start another one. If there is a hard deadline for one reason or another, this can be negotiated in the contract, but this was not the case here. 2014 was filled with unexpected repairs & add-ons, with schedule delays on almost every job. I was working long days and weekends including Sundays to try to catch up and get my schedule on track. The 2 customers I was working for (before this job was to start) had been waiting since March and May. This was the next contract to start, and I was honestly with in a few days of the final deadline that I had provided. I had called and left messages, to inform the customer that I had run into delays with special order material on the current job. I would have time to start this job, if it was agreeable, but that I would have to go back to the other job once the material came in. I never heard a response, and honestly, assumed the customer was out of town. I received an email later on, inquiring about the start date, and it was then that we realized there had been some form of miscommunication. I do apologize for not providing you with a more realistic time frame. I thought I was giving you an accurate start date. Once I informed you that I would not be able to start on the final dead line I had provided, (due to some unexpected severe rot repair in a bathroom)...you decided to cancel the contract....and the next morning, your contract down payment was refunded IN FULL with a cashiers check, and sent 1 day priority mail. I take my business very seriously. Customers do not have to "track me down". I am always available by phone, text, &/or email to my current customers. Again, I apologize for the negative experience....it is the first time a scheduling issue has led to a contract cancellation in the 6 years I've been in business."

"I apologize for not getting back to you. I try to return all calls. However, sometimes I receive an overwhelming amount of calls and emails to reply to in a single day. Combined with current work load and estimates, I may miss a call back number or voicemail occasionally. Thanks for contacting me. I apologize I never returned your calls, and that your experience with my company was not a pleasant one."

"I apologize for the delay in getting back to the customer about the door replacement. I have been swamped with work, with many added tasks on current jobs, and running behind schedule. I haven't had time to quote any new work. As far as the light, I did not perform any repair. I simply installed a bulb from another fixture and it came on and performed normally while I was there. I apologize that you are still experiencing issues with it. It is likely more cost effective to replace the fixture than to troubleshoot the existing one. This job was a Big Deal coupon which included 1 hour of service. I apologize if I seemed to be rushing, it was only in an attempt to complete everything in the 1 hour time frame so as not to incur additional charges. The requested tasks were performed in less than an hour, and I offered to perform additional work to fill the hour that was paid for, but the customer declined. I was under the impression that the customer was satisfied upon my departure. I apologize that this seems to not be the case."