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5th Ave Appliance
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Free friendly phone advice. Same day service. Cost is determined by the job. Diagnostic fee is charged. 25 factory trained technicians. In business over 40 years. Additional phone - (212) 571-7024.
Business highlights
58 years of experience
Services we offer
Appliance Sales, Service & Parts
Accepted Payment Methods
- CreditCard
Reviews
4.5144 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 17% | ||
| 1% | ||
| 2% | ||
| 6% |
Showing 1-25 of 144 reviews
Seana W.
Apr 2018
Fixed the water line, ordered another part. Advised the repair of the dishwasher would be pricey and offered alternatives.
Lee D.
Jan 2018
Fine, just very expensive. Cost is the only complaint
Liz L.
May 2017
We were able to work out amicably with Christina who was super understanding and responsive. Although the repair didn't go as planned, I would use them again because I've had several very successful repairs using this firm.
DAVID S.
Apr 2017
Tech diagnosed bad control board with $600 estimate for part and labor. The same part had been replaced 2 years prior by another company for half that price. By trial and error, I found it was a $12 spin control sensor (ordered from eBay) that was bad and replaced it myself.
Jonathan G.
Feb 2017
Perfectly.
Greg R.
Sep 2016
On time and friendly but expensive. Charged over $800 to install a $250 part (I checked what the part actually costs online). The technician spend less than a half hour installing this. Nice profit margin and good work of you can get it. I got ripped off.
Response from 5th Ave Appliance
"I'm very sorry to read this review. I looked into what we had done on your Sub Zero refrigerator, and I see we did complete maintenance as well. The tech cleaned and blew out the clogged drain line, and cleaned the condenser coils, as well as installed a new main computer board that your refrigerator needed. I'm not aware of any websites selling factory authorized Sub Zero parts, we get ours straight from factory. We don't trust buying computer boards from unknown sources for our customers, especially with high end appliances. Yes, we could save our customers money if we did, but in the end the part would have no warranty and most likely would not last, if it worked at all. We rather not take any chances."
Amogh P.
Aug 2016
unknown
Response from 5th Ave Appliance
"I'm sorry to read you had a bad experience with our company. I want to explain that you paid us $228 total. The diagnostic fee of $130 is included in this price, and the adjustments we made to your stove pilots, and fixing the loose handle as well. If there are still parts that were promised to be dropped off to your home, please call us and let us know if you hadn't received them. We want you to be a happy customer."
Robert G.
May 2016
All seemed to go okay.? Came on time for the assessment.? There was a bit of a delay in having the repair done due to difficulty obtaining the appropriate parts.? The person on the phone and the repairman were professional.? No issues since the job was done.? I thought the price was a bit high, but it seems that appliance repairs are not cheap in general.
Robert G.
May 2016
All seemed to go okay. Came on time for the assessment. There was a bit of a delay in having the repair done due to difficulty obtaining the appropriate parts. The person on the phone and the repairman were professional. No issues since the job was done. I thought the price was a bit high, but it seems that appliance repairs are not cheap in general.
Joe F.
Mar 2016
unknown
Jennie K.
Jan 2016
Terrific experience. My washing machine made a horrible clanging noise yesterday during the spin cycle. I spent most of the night figuring out who to call via Angie's list and trying to diagnose the problem online. Thank you everyone on Angie's list.
I was especially freaking out because the machine is old but there are no machines on the market that will fit through the doorway of the pantry where the stacked W/D are located. I reached 5th Ave Appliance today (Monday) at around 9;30 AM. They said someone could come today between 1 and 4. (This was very much unlike the place I had used in the past who wanted me to wait until Thursday for a diagnosis.) It sounded like the timing was closer to 1 than 4 so I stayed home. The service man came around noon, calling first, as we had arranged. When he started the diagnosis, he shook his head. The machine is from 2004; the drum was wobbling. I explained that getting a new machine involved a major renovation and there is no such thing as an "emergency renovation". He figured out the problem and it was actually solvable! The "brick" that weights the machine during spin had fallen down. The machine is in a small space. The service man climbed over the two stacked machines, got his son to help him, and fixed it. This guy is terrific. Smart, professional, and determined. And the Company itself is great for giving me a same day appointment.
I was especially freaking out because the machine is old but there are no machines on the market that will fit through the doorway of the pantry where the stacked W/D are located. I reached 5th Ave Appliance today (Monday) at around 9;30 AM. They said someone could come today between 1 and 4. (This was very much unlike the place I had used in the past who wanted me to wait until Thursday for a diagnosis.) It sounded like the timing was closer to 1 than 4 so I stayed home. The service man came around noon, calling first, as we had arranged. When he started the diagnosis, he shook his head. The machine is from 2004; the drum was wobbling. I explained that getting a new machine involved a major renovation and there is no such thing as an "emergency renovation". He figured out the problem and it was actually solvable! The "brick" that weights the machine during spin had fallen down. The machine is in a small space. The service man climbed over the two stacked machines, got his son to help him, and fixed it. This guy is terrific. Smart, professional, and determined. And the Company itself is great for giving me a same day appointment.
Maureen C.
Jan 2016
This is the first time we used them. We had an easy time getting an appointment that fit our schedule. Phillip came, on time, to fix our DACOR stove. He was courteous and knowledgeable. He took the time to explain the workings of the appliance, what was going wrong and how he was going to fix it. It works fine now and we would be delighted to use them again if needed.
Casey S.
Nov 2015
unknown
Chet H.
Oct 2015
unknown
Dean T.
Sep 2015
unknown
Monica I.
Jul 2015
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Malcolm C.
Jun 2015
unknown
Kassandra M.
Jun 2015
unknown
Ronald K.
Mar 2015
unknown
IRIS H.
Feb 2015
unknown
CHRISTINE S.
Jan 2015
I have used this comp[any for many years. Arranging for a service visit is efficient. They allow you to request a particular technician which is very smart service - as I can get someone I trust.
Technicians are experienced and professional. They call beforehand and come within the time slot.
They have fixed my stove, my dishwasher, my fridge and my washing machine - all by different manufacturers.
I am sometimes in two minds about repair/replace? but although the repair price seems steep - I like to keep the older, sturdier and more reliable appliances - and because of the repairs have continued to use them them over many years.
Though the cost is always a bit of a shock - probably because I can't know the prices of replacement parts - I think they do their best to keep costs reasonable - and still do a reliable job.
Technicians are experienced and professional. They call beforehand and come within the time slot.
They have fixed my stove, my dishwasher, my fridge and my washing machine - all by different manufacturers.
I am sometimes in two minds about repair/replace? but although the repair price seems steep - I like to keep the older, sturdier and more reliable appliances - and because of the repairs have continued to use them them over many years.
Though the cost is always a bit of a shock - probably because I can't know the prices of replacement parts - I think they do their best to keep costs reasonable - and still do a reliable job.
Robin H.
Jan 2015
unknown
DENISE C.
Dec 2014
The tech was very professional and left the area clean. He installed the part and made sure to test the oven before he left. I was really pleased and would definitely use them again.
David K.
Oct 2014
Work was completed to satisfaction, though 2 weeks after promised date. Communications was only fair.
Frank R.
Oct 2014
unknown
Licensing
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FAQ
5th Ave Appliance is currently rated 4.5 overall out of 5.
5th Ave Appliance accepts the following forms of payment: CreditCard
No, 5th Ave Appliance does not offer free project estimates.
No, 5th Ave Appliance does not offer eco-friendly accreditations.
No, 5th Ave Appliance does not offer a senior discount.
No, 5th Ave Appliance does not offer emergency services.
No, 5th Ave Appliance does not offer warranties.