Able Air Conditioning and Heating Inc

"Hello Mr [Member Name Removed] I am sorry you were not pleased with the service we did provide you with upfront flat rate pricing that was agreed too before the repair was preformed. The flat rate is regardless of the time some repairs can take up to 3 hrs with no additional charge. You where more than welcome to deny the repair. Sorry we got your unit up and running so quickly."

"I apologize that you are unsatisfied with the service getting parts currently can be difficult with the state of shipping and the factor of the age of the unit we also don’t gain anything from lying to you and not servicing your unit, we did not have confirmation that the part you ordered was correct but aside of that the service call charge covers travel and diagnosis of issues with your unit as promised you were not going to be charged that again but installation and repairs of parts is separate from the service call and unfortunately due to the poor installation of the unit it is very difficult to work on and the price has to reflect the difficulties our technicians will have to face during repairs"

"{member contact information removed} early august of last year 2108! he called for service and left a message as all our linesw were busy with other callers. we did not respond fast enough for him, he then posted a very negative review on all of the internet sights, we called back the next day and he said either you service my unit for free or the reviews stay. so we went to his condo in oceanside on 08-07-18 and found his ac unit that we did not install or ever service before was low on Freon. we recommended installing leak dye to attempt to locate where the leak was coming from, he accepted and we added 3 lbs of r22 Freon. this bill totaled $532.26 after tax. ( this was done for free,,,, then we returned as yet another courtesy on 08-21-18! to search for the Freon leak with a uv light and we did not see any signs of the dye yet, this cal totaled $157.51 after tax and this was done again for free, then the client removed the bad reviews. then the client called us back this year on 06-26-19 to ask for service again. I ever so politely told him that because of the issues with him and the internet last year we will not service his system again, all we did was add Freon and dye to get him going, we did not make any repairs, am I repeated to him that I was being polite as possible knowing he has a quick trigger finger for the internet. the client then told me I haven't seen anything yet just wait and see now he tells me. and here we are again a full year later. the client wasn't charged a dime, we did 2 free service calls for him adding Freon and dye, then a free dye check and that wasn't enough. there are 100s of ac companies in our local are he could have called, but he still called us back for some reason. im not sure why he keeps harassing my company and keeps texting me threats. Submitted: 07/10/2019 we have the 2 signed and dated invoices that he was not charger for from last year if you would like to see them. Submitted: 07/10/2019"

"I am sorry you feel this way but unfortunately we cannot work on air-conditioning systems in the pouring rain"

"Thank you so much for the kind words! It was a pleasure working with you!"

"We tried to reach out reach out to you regarding your scheduled service call. However, we had a vehicle breakdown that day so we were interested in rescheduling but could not get in contact with you."

"Thank you so much for your review!"

"Thank you so much for your review!"