Schoen Auto
About us
Schoen Auto is an honest, caring car repair shop in East Rochester, NY. Since 2007, we have been locally and nationally recognized for our ethics, competence, quality, fair pricing and a superior customer experience. Our ASE- certified technicians are here to help with any of your automotive needs for all makes and models, foreign and domestic. Whether you need a simple brake service or a major repair, our team runs on ethics and honesty to ensure that your vehicle is repaired correctly the first time it comes in. If you’re looking for shop that will do whatever it takes to ensure you have a positive experience, come down to Schoen Auto—an honest, caring approach to auto repair.
Business highlights
18 years of experience
Services we offer
Full service auto maintenance, diagnostics and repairs for all makes and models of cars.
Accepted Payment Methods
- CreditCard
Reviews
4.922 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-22 of 22 reviews
Liz K.
Sep 2017
In retrospect, way too expensive.
Matthew L.
May 2016
unknown
Joanne S.
Apr 2016
unknown
Jason L.
Jan 2016
unknown
Response from Schoen Auto
"Hi [Member Name Removed], thanks for taking the time to provide a review. We appreciate the feedback."
Paula S.
Jan 2016
unknown
Response from Schoen Auto
"Hi [Member Name Removed] Happy New Year! Thanks so much for taking the time to submit your review. I appreciate your trust in allowing us to be your repair shop of choice."
Scott L.
Dec 2015
.
Response from Schoen Auto
"Hi [Member Name Removed], thanks for your review. I appreciate your trust and support of our business."
Emily M.
Jul 2015
unknown
Paula S.
Jun 2015
unknown
Annie M.
May 2015
Jerry and his crew do a fabulous job, and the level of customer service is outstanding. I had one complicated problem that took a long time to diagnose and fix -- they didn't charge me anything beyond the first visit, even though I came back several times just to have them check on it. Jerry called me at home to follow up just to make sure it wasn't giving me any more trouble. They always make sure my car is in tip-top condition before a long trip, even if it means squeezing me in at the last minute. I really appreciate that they don't push me towards the most expensive option, instead they tell me what really needs doing and what can wait. I'm delighted to recommend Schoen Place Auto to all my friends, and have done so many times
Response from Schoen Auto
"Hi [member's name removed], thanks for your review and your trust and support of Schoen Place Auto. Best regards, Jerry"
Mary C.
Nov 2014
Excellent!! Superb service. Have been going to Schoen Place Auto for five years and have had positive experiences. You will meet the most knowledgeable high spirited owner...Jerry Elman and the service manager Jeff...they both are not pushy or impatient. A must have quality to help me to have my car serviced. Jerry and Jeff always take the time to listen and answered all my questions...Thank you for keeping up the good work :-).
Response from Schoen Auto
"[member name removed], thanks so much for your kind words and continued trust in Schoen Place Auto."
Cheryl A.
Sep 2014
unknown
Response from Schoen Auto
"[member name removed]. Thanks for taking the time to provide your feedback. We are going to try harder to exceed your expectations and earn an A rating next time you are in. Best regards, Jerry Elman, owner"
Nira S.
Aug 2014
Jerry was very friendly. He gave an estimate and explained exactly what was needed to be done on the car. He drove me home while he worked on the car, and then picked me up when it was finished.
Response from Schoen Auto
"[removed member name], thank you for providing feedback on your experience with us. I appreciate you trusting Schoen Place Auto to service your car. It was great to meet you as a first time customer."
Lidia C.
Jan 2014
.
Response from Schoen Auto
"Thanks for your comments [Member name removed]. Have a great day!"
Doris W.
Jan 2014
They recommend the service that they think we need. When we have the service done, its always done well. Their fees are very competitive with others in the area. They always accomodate us with appointments etc. I grew up in the automobile industry and I really appreciate good service.
Response from Schoen Auto
"[removed member name] thanks for your kind review. We appreciate you trusting us to perform the work on your car. Jerry"
Eric E.
Jan 2014
Went very well and provided a loaner car. Very easy in and out.
Response from Schoen Auto
"Thanks for taking the time to give us a review. I appreciate your business"
Doris W.
Sep 2013
They have been very reasonable, professional, and courteous. They are female friendly, which I appreciate. They have never tried to convince me into buying services that I don't need.
Jocelyn S.
Sep 2013
Perfectly. Jerry Elman and his team were top-notch. Got me onto their busy schedule. Flexible and understanding when I was a little late. Could not have been more professional. I will definitely return there for service when the need arises.
Louise B.
Jul 2013
I have used Schoen Place Auto for several years. Jerry and his team are the most trustworthy auto service people I have every worked with. The facility is pleasing to wait in while your car is being serviced. The whole team is friendly, courteous and informative. Prices are fair. I am driving an older vehicle that I want to keep on the road a bit longer. Jerry prescribed the preventive maintenance that should be performed so that the expense is not incurred all at once. Very helpful to the budget. This is a service center you must try!
Robert A.
Jun 2013
You must use this company! I'd been using the dealership where I bought the car for my maintenance needs and every year when the inspection was done there was always some expensive item they felt needed doing to pass inspection. Last time they told me I need front brakes--enough, I said--and took it to Schoen based on the recommendation of a friend.
They are very friendly, take time to explain things, and best of all said the dealer was full malarkey about the front brakes. ( Car is only 7 years old with 31K miles.)
They hold a high rating from "Ask Patty"...and is a holder of the ethics award in Rochester Area.
They are very friendly, take time to explain things, and best of all said the dealer was full malarkey about the front brakes. ( Car is only 7 years old with 31K miles.)
They hold a high rating from "Ask Patty"...and is a holder of the ethics award in Rochester Area.
MARION O.
Dec 2011
I spent about $200 on that service. I would tell other members that they are nice, convenient, and clean. I would recommend them to other members. They have been very punctual and everything s still good from when they got the work done.
Amy A.
Apr 2011
Went very well. i actually found this garage through Angies List. They had good reviews and those reviews were accurate. People were friendly, helpful, and I believe honest.
GINNY W.
Aug 2007
The thing I like about this company is that they are very reliable and trustworthy. They only repair what needs to be repaired and I haven't had to take it back after it was fixed to get it reworked. They also give great explanation of what they were doing. They never push repairs at you. They tell you what may need to be fixed in the future but will tell you if it will be okay for now. They are a very fair company and I have always been treated with respect.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Schoen Auto is currently rated 4.9 overall out of 5.
Schoen Auto accepts the following forms of payment: CreditCard
No, Schoen Auto does not offer free project estimates.
No, Schoen Auto does not offer eco-friendly accreditations.
No, Schoen Auto does not offer a senior discount.
No, Schoen Auto does not offer emergency services.
No, Schoen Auto does not offer warranties.