The Asphalt Doctor, Inc.
About us
Established 1992, Owner supervised, highly skilled team of employees. Fully insured. NYS Certified Woman Owned Enterprise. Subcontractors used only when necessary and required to meed the highest standards of excellence. Sub'contractors must be fully insured.
Business highlights
Services we offer
Color Coating, Concrete Driveways/Pads, Decorative Stone, Delivery & Installation of Sand, Hot-Melt Crackfilling, New & Resurface Paving, Repairs Excavation & Grading, Sealcoating, Sidewalks., Stamped Asphalt, Topsoil & Stone Products. Drainage Solutions. Commercial Snow Removal
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 4% | ||
| 0% | ||
| 2% |
"Dear [member name removed], I’m very sorry that you weren’t happy with the service we provided. I wish you would have informed us of your disappointment so that we could have addressed your concerns. We stand behind our work and it is our goal to provide excellent service to all of our customers. Had you contacted us we would have taken the opportunity to try and remedy your dissatisfaction. In regard to your mention of a patch, I’m not sure what you are referring to as the only services we provided were sealcoating and crackfiller. I regret that this experience did not meet your expectations and I would very much like to hear from you regarding why you were not happy with my company. Respectfully, Kathleen A. Trong, Pres."
Jeff worked with his crew on this job. He took the time to answer my questions and show me what was going on. They took care not to mess up a perennial garden that runs alongside the driveway -- I thought it might get a thorough trampling, but was very glad to see that didn't happen.
All were professional, courteous and diligent about the work, which seemed to go smoothly. All in all, they were onsite about 1.5 days.
Based on my experience, I would highly recommend The Asphalt Doctor and I will rely on them to maintain my driveway in the years to come.
"Dear Ms. [member name removed], It is our policy to provide customers with our honest recommendation. Sealcoating the driveway would have protected the areas that were not deteriorated and I did provide and estimate for that. Crackfiller however, would have increased the quote dramatically and done nothing to prolong the longevity of the driveway. It is unfortunate that you feel as though my honesty was unprofessional, but my company’s reputation is everything to me and I won’t compromise it. I would rather a customer be displeased that we deterred them from wasting their money than to have them unhappy with the final results. In regard to my estimator not speaking to you regarding his findings, as I explained to you on the phone, he left due to an uncomfortable situation that had arisen and he felt it would be best to leave the premises."
The quality of material used and the thoroughness of the work done is very much appreciated. Owner Jeff works right along with his crew, and he carefully explained to us before and along the way everything that his crew was going to do. Our nephew, who is a builder in another state, confirmed that the specifications detailed in the contract met very high standards for installing a new driveway. We also read from New York State guidelines that our Town directed us to of what to look for when installing new driveway, and the Asphalt Doctor clearly met all of the requirements.
The Asphalt Doctor had been highly recommended to us by our contractor who had put on an addition for us. Since we were so pleased with our contractor, we knew that whoever he recommended would be excellent, and when we read many positive reviews of the Asphalt Doctor on Angie's List, that clinched it for us.
We are extremely pleased with the outcome and will be recommending the Asphalt Doctor to all our friends.
I WILL NEVER USE THIS SERVICE AGAIN!!
"Dear [Member name removed], I am sorry that we were unable to get your work done as quickly as you would have hoped. We have been trying to complete all of our sealcoating contracts to the best of our ability. Unfortunately the weather plays a major role and since Sept. there have been 24 days of precipitation and numerous other days when precipitation was in the forecast. We must also take into consideration the fact that there were customers who accepted their contracts prior to your acceptance on Aug.28th. In fairness we are trying to honor contracts based on their date of acceptance. We have not yet discontinued sealcoating this season and are still trying to fulfill our obligations. It is not unusual for temps to reach well above 50 after October so we are hopeful that all of our sealcoating will be completed. As is our policy, any contract that is not completed this year will be scheduled for completion when our season resumes next Spring. Again I would like to express my sincere apologies that you feel we did not live up to your expectations. Respectfully, Kathleen Trong"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
26 Farm Rd, East Greenbush, NY 12061
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