The Abatement Group

This project was chaos from the start due to some unknowns about the floor glue. We reworked the contract multiple times to consider this contingency, but in the end, I realize I did not understand the various exceptions. In either case, more trouble ensued when I was assured TheAbatementGroup could meet the condo insurance requirement. I send over the blank form. But then at the last minute I was told the coverage was not adequate and had to play mediator between my condo and TheAbatementGroup for a few days to reach a compromise. This caused tempers to flare on all sides. Eventually the proposal was approved and the work started. As I made clear in various texts and over the phone, the reason I picked TheAbatementGroup over other providers was what seemed like attention to detail and I had a bad experience before where personal items ended up covered in dust. I wanted to be sure all those items were well sealed off from the work. I wrote: “For the record, my primary concern is dust prevention, not paint damage.” I expressed concern that some blue tape was coming off. I also wrote via text that I wanted to wipe down the plastic before removal in case dust covered the outside. TheAbatementGroup responded that was “it can’t hurt to wipe down”. While not in writing, I also stated that I did not want to hire a second person to put up plastic for the other work that needed to happen after the mold was removed. But in the end, about half the plastic fell off before I received clearance that the condo was mold free. Clearly, TheAbatementGroup left up the plastic for a reason. Most crew will remove plastic when the work in complete. I was never able to wipe the plastic down. Dust flew off when the plastic fell. And now I need to hire another contractor to redo the same work. This was a $10,000 project and most man hours were related to the plastic protection. I would never have paid $10,000 to rip up 10 square feet of wood and wall and run 3 HEPA machines. But the work area is next to my kitchen where the plastic fell first. Not to mention the washer/dryer closet. When I complained about the plastic, I was told when the work was done, the plastic was still up. But I do not count the work done until I’m able to enter the condo after the mold test result. And, as mentioned, I said in writing the top priority for this work was keeping up the plastic not paint damage. I also cannot pinpoint when the plastic fell since I have security cameras that face different directions at different times. When the mold inspector walked through the condo for the clearance test, I did see some plastic appeared loose. But most fell down at some point between the inspection and clearance report. In summary, there were several headaches with this project, but what drove this complaint is coming home to see the plastic on the floor. I expected the plastic to remain until wiped down at the end. Plastic is there to keep particles out and thus accumulates them on the surface and should be taken down with care. Likewise, all the floor that was removed for the mold remediation must be replaced, and I asked for the plastic to remain until that was complete. There is no sense to hire two people to do the same work. Especially at this price level.

Lisa and her team came in to my unit and finished a huge job swiftly and safely. They also sealed the work areas extremely well. Lisa communicated the plan and put us at ease. Would absolutely recommend!

The Abatement Group was great. Lisa returned my email immediately and scheduled an appointment for the initial assessment. The entire process, from start to finish, was pretty fast. I'm glad we went with the Abatement Group.

They did the best and were very reasonable

It went very well

It went well. She was extremely knowledgeable and helped me follow proper protocol to ensure the mold would be completely removed from my home. I highly recommend her services.

Excellent, Lisa, the CEO is an amazing professional. She explained and thoroughly took care of this project from start to finish and went above and beyond. Anything her company could not provide she did she all she could do to help, suggest, defer, even negotiate on my behalf, she did and with expediency. I wish I had known about her GC company and mold remediation a long time ago. On time, no hassle, thorough and only refers professionals of her caliber and quality of work. I will recommend her to everyone I know.

It was excellent. They were very thorough. They were honest. They responded in a timely manner.

It went great! I was terrified that this would disrupt my whole life, but the abatement group was quick, efficient and extremely professional. We had no issue setting up an appointment and they were quick and made it even look easy!

It went great and they were on time. They were neat.

Very professional and tactful in a timely manner. The office staff was also very helpful to our questions and explaining the process.

We are very satisfied with the services provided by The Abatement Group. They were very informative with the process and what to expect, cost effective, stayed on the predicted schedule (thankfully, because who wants to not have access to their bathroom), left my place very clean and were very friendly. Although I hope none of my friends/family will have to deal with mold issues, I would definitely recommend The Abatement Group, shall they need their services.

Very professional and knowledgable- they were helpful and walked me through the process. I would highly recommend their mold remediation service!