Upstairs Downstairs Moving

unknown

Very fantastic service. Used them many times. We love them.

unknown

Upstairs/Downstairs did a great job. They gave me an initial flat quote for the job  that later had to be modified when I needed them to hold my stuff for a few days before delivering. But aside from that change the quote was the cost - no surprises.  The crew was very professional, plenty of men provided for the job. Nothing got damaged in or out and they didn't leave untill they were satisfied that I was satisfied.I have used them before and will definitely use them again if the need arises.

They came down and gave us a flat fee quote. They answered our questions. On packing day and moving day the teams were on time, courteous, professional and helpful. They packing team made up the core of the moving team. They finished moving us earlier in the day than we expected. We would definitely use them again.

Before the move, the owner Vincent came to our apartment to see what we had and gave me the price first hand. There were no surprises.  These guys were great. The foreman, Albert called to say when he would be arriving they came on time, moved everything quickly. They wasted no time. Very professional. We even had some things that we didn't pack and they quickly packed those items up for us as well. Also, Michelle who I spoke with in making the reservation is very nice.

The packers and movers were all very hard working.  They also were very responsive to any requests that we made about where to work and timing of it.
They generally moved things very carefully though there were two small items damaged whose value was less than the deductible amount on the insurance.
Though they were more expensive than other estimates they set the price of  the move in advance and did a very good job.

I move a Senior Move Manager, moving senior citizens in the NYC area.  I use Upstairs Downstairs very often for my moves.  They have a wonderful staff of experienced movers who are easy to work with.  They work quickly and efficiently, using plenty of packing materials to make sure the items are safe.  They are sensitive to my clients who are often over 85 years of age.  I find their prices fair.  When there are any problems, they are patient and creative in solving them.

They were amazing. They were quick, clean, fantastic, on time, and just great. Next time we move, we're definitely going to use them.

They were sensational. They never changed trucks during the whole process. The same people packed and unpacked me. Nothing was broken or missing. They were also professional.

I first used them to move my office, and they were honest, did not change the price during the course of the move, which I had experienced in the past. They were excellent. I used them again to move my office & to divide the items to be moved to my home and office, in 2 states. Again, they were excellent; They packed and marked the boxes so that the right boxes arrived in the right locations. I used them to pack up my mother's house. They created a box out of 3 boxes to accommodate a crystal chandelier, which they took down from the ceiling. They packed the entire house, and marked each of the 500+ boxes so I knew where everything was. They had to deliver the boxes to 3 locations, including a storage unit and stack them in a particular order, which they did without complaint or confusion. I had previous experience with movers who sat around and did nothing unless I watched them like a hawk. Vincent and his crew were quick, respectful of the items to be moved and professional.

The team was organized, professional and very friendly to me and my 9 month old son. Edgar was terrific leading the team. We had 4 men in NY, but the delivery in Charlotte was only 2 men, which took a lot longer than anticipated. Overall, they are very good movers, but I have 2 complaints that are yet to be resolved (2 weeks after our move). One small piece of antique furniture was broken and I have not been told what Vincent (the owner) plans to do. The other is that they lost one box and want me to finish unpacking all 250 boxes before they can tell me what will be done. I have had to do a lot of follow-up myself in order to get answers, but Alma (at Upstairs Downstairs) is always very pleasant to deal with. I'm sure that when all is said and done, we will come a satisfactory resolution.

THEY ARE VERY COURTEOUS AROUND CHILDREN. NONE OF OUR BELONGINGS WERE BROKEN OR DAMAGED IN ANY WAY. THEY ARE VERY PROFESSIONAL, AND THEY CARRY A VERY CLEAN APPEARANCE.