WHITE WOLF COMPUTER, LLC
About us
Computer repair, home/business networking, hardware/software upgrades
Business highlights
Emergency services offered
22 years of experience
Services we offer
COMPUTER REPAIR/INSTALLATION/TROUBLESHOOTING, CONSULTING, NETWORK INSTALLATION, WEB DESIGN
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.957 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 57 reviews
Christopher C.
Jan 2019
Consulted with Robert on my 9 year old Acer laptop that was running very slow. He examined within 24 hours of drop off, and expressed concerns with both software and hardware, concluding attempt at repair highly questionable, with high risk of near term failure(s). I concluded money better spent on transferring data to new laptop. With guidance from Consumer Reports (December, 2018) and White Wolf, I concluded that an i7 processor, 8GB RAM, and SSD (solid state drive) was best for my use and was open to Dell, Lenovo or HP brands. I decided against a touchscreen given disadvantages of reduced battery life and increased cost of repairs. I found Dell and HPs that met my specs in the $620-650 range on sale this week at Staples, and chose and delivered to WW an HP Pavilion with 15" screen. In a few days they transferred all data, provided and installed Microsoft Office, and installed their own security program and service ($50 per year). I have purchased three laptops and this was, by far, the best experience and service. All my questions were answered by Robert and Kelsey and I have great confidence in their expertise and professionalism. I found their prices roughly comparable to competitors with the difference being WW's responsiveness and knowledgeable service which was notably superior to that I have experienced with three other local computer service providers. Total costs: $195 for assessment and transfer of all data and installation of programs; $150 for Microsoft Office and $50 for virus protection (annual cost) or ~$395. The whole process went smoother and quicker than expected-- in ~ 4 days I was back in business. Thanks Robert and Kelsey!!
Fred F.
Aug 2017
Excellent!!
Fred F.
Aug 2017
Working fine.
Fred F.
Aug 2017
Very well, happy with the work.
Les S.
May 2017
It went great. Robert knew exactly how to approach the problems and explain them in layman's terms. He also told me about Dropbox and set that up so I can back up my photos.
Jan H.
Mar 2017
Had to replace the old computer and they managed to get many of the old files back. Had them pick up the old computer and deliver the new one to the house and that made things a lot easier for us.
Russell P.
Nov 2016
I emailed Rob on a Friday night, never thinking he would get back to me until Monday. First thing Saturday morning, Rob called and we discussed my problem. I brought in my desk top, lap top, and printer on Monday. Zhen worked on them and I had everything completed by 3:00 that day. Although everything worked fine at the shop (Zhen went over everything to make sure everything worked before I left the shop) when I got home I had a problem with the printer connecting to my network and could not print from my lap top. I called Rob and he called me back immediately. First thing next morning, Bill called and remotely fixed the problem from their shop. I cannot recommend White Wolf enough. This business in totally professional. The shop is clean and Kathy who works at the front desk is friendly and professional. They log in every piece of equipment that you bring in, including cables and cords. Their price was extremely reasonable. I would definitely recommend White Wolf for any computer work that you need done. I know I will certainly use them from now on.
Eugene S.
May 2016
unknown
Lauren C.
May 2016
unknown
Art P.
Feb 2016
unknown
Cheryl S.
Nov 2015
It went extremely well. The owner of the company, Robert Remillard, is fantastic, personable and provided us with answers to our questions that we could understand.
Richard K.
Aug 2015
They were very receptive. They checked my computer out, kept it over night, and returned it the next day! They explained everything very clearly.
Response from WHITE WOLF COMPUTER, LLC
"Hi [Member name removed], Thanks for taking the time to write a review. I always appreciate feedback - especially when it's positive :) Please let us know if we can be of assistance to you in the future."
Daniel S.
Mar 2015
I was satisfied. It was prompt and I had no complaints. I would recommend the company to a friend.
Fred N.
Dec 2014
unknown
Response from WHITE WOLF COMPUTER, LLC
"Hi (removed member's name), Thank you for taking the time to write a review. We're doing a lot of onsite commercial work now, but we have several clients in your area. If you're in need of our services again, give us a call, and we'll see if we can arrange to stop by your home and pick it up, or meet you at some convenient spot. We enjoy having you as a client Happy Holidays!"
Scott F.
Dec 2014
My desktop pc would no longer enter "sleep mode". I leave my pc on at night and I schedule to enter "sleep" mode so as to properly power down and save electricity. It stopped working one day. I am somewhat computer savvy and did a lot of research on what could be the issue and tried many different suggestions. Nothing seemed to work and I knew this was a difficult issue. I brought it into White Wolf based on the "glowing" reviews from Angies List. I was not disappointed. The owner, Rob, and technician, Jason, were fantastic to work with. Rob and I chatted though email on and off about the item. Jason tried numerous things to diagnose, thanks to his persistence, he found the issue and solved it. Rob charged my for about two hours worth of work for 80 dollars. That is an extremely reasonable bill rate for a complex issue to be solved.
Their work is guaranteed for thirty days, they sent me support links to review in case the "sleep" issue ever happens again, so I can attempt to resolve myself. I have been looking for a highly skilled and a reasonable priced computer repair shop and I found one!
Rob even went as far to offer picking up my pc (we both live in Clifton Park), and taking it to the shop personally should I ever have an issue and need their services again.
Outstanding guys.
Thanks.
Scott Francis
Their work is guaranteed for thirty days, they sent me support links to review in case the "sleep" issue ever happens again, so I can attempt to resolve myself. I have been looking for a highly skilled and a reasonable priced computer repair shop and I found one!
Rob even went as far to offer picking up my pc (we both live in Clifton Park), and taking it to the shop personally should I ever have an issue and need their services again.
Outstanding guys.
Thanks.
Scott Francis
Response from WHITE WOLF COMPUTER, LLC
"Thank you very much for the positive review, Scott. It was a pleasure working with you, and if you have any issues in the future, we'll be there to help you! Be Well, Robert"
Bennita G.
Jun 2014
It went well. The provider began analyzing my laptop almost immediately. By the next morning, they called with the results of their investigation and the cost of repairing it. It wasn't long after that I received a call to say my laptop was ready to be picked up. I was very pleased with the service and how quickly they turned this repair around.
Response from WHITE WOLF COMPUTER, LLC
"Thank you very much for taking the time to write the review [member name removed]. I'm pleased you had a good experience. Feel free to call us the next time you have computer issues, we're happy to help!"
Brian D.
Jun 2014
He never did track down the issue, and in the end got the computer running with just one of the two video cards that were originally in the machine. I don't think that he is familiar with gaming computers. Perhaps if you have a simple problem like installing a new operating system WW computing will be fine, but I do not think the technicians are up to complex problems.
Response from WHITE WOLF COMPUTER, LLC
"I was a bit surprised to now see this review. The computer left my shop nearly 2 years ago (July 3, 2012, not Oct 10, 2012), so a lot of time has elapsed since the work was done. Fortunately, I was able to review the invoice provided to the client, as well as notes made to the ticket assigned to his computer during the repair process. According to both of those sources, I disagree with several statements in the review - the date the repair was completed, the amount billed for the repair, and finally, the statement we didn't clearly identify the cause of the issue. The invoice (#4450) states the cost of the repair to be $50, not $300, as is listed in the review. I have the client's canceled $50 check (# 131) used to pay this invoice in my records. According to the invoice, which again, was provided to the client, the issue is clearly identified as a bad port on the motherboard. There were 2 video cards in the computer, and the port one of them plugged into on the motherboard was defective. Once the issue was tracked down, due to spatial limitations within the computer, both cards couldn't be plugged in. We presented the option of getting a new motherboard, which would allow him to utilize both cards, but the client said he would try it with a single card, and contact us if he wanted to get a new motherboard. We did a follow up with the client, and never was it mentioned directly to me, nor any member of my staff, that the problem wasn't solved to his satisfaction. I don't feel it's fair to write a negative review 2 years after the fact without first giving me (at least) the courtesy of knowing he had a negative opinion of the repair, and a chance to work with him to make it right. Maybe it's possible he brought it to another shop after I looked at it, and has me confused with them?"
Jim W.
Apr 2014
unknown
Ted L.
Apr 2014
Like many people who depend on computers, I know very little about their operation. Robert and Jason could have told me the video card was bad and charged me a lot more and I wouldn't have been the wiser. Instead they did an honest appraisal of the situation and did only what was necessary to get me back in business.
I am very happy with the service at White Wolf Computers and recommend them highly.
Shirley S.
Mar 2014
The gentleman responded and was in my house in two days. He worked on my computer - which was all messed up. He was clean and very courteous. I was pleased with how he fixed my computer. His price was very reasonable. I would use him again if I needed help with my computer,
Kathleen B.
Feb 2014
I agreed to pursue retrieval of information and purchase of the external hard drive. It was offered that I could purchase my own hard drive, but I purchased via White Wolf to make the process go faster (and the price was just as good, if not better than anything I would have found on my own.) After 1-2 weeks (I was out of town at the time the job was completed - they were very fast!) I picked up the external hard drive. They offered to recycle my computer tower at no charge.
I would absolutely use this company again. I am definitely NOT tech savvy and they made it so easy for me! They were extremely professional, courteous and helpful!
I would absolutely use this company again. I am definitely NOT tech savvy and they made it so easy for me! They were extremely professional, courteous and helpful!
Response from WHITE WOLF COMPUTER, LLC
"Hello, I wanted to write a quick thank you for taking the time to write the review. I am glad you had a positive experience with us, and I happy we got all your pictures back! Thanks again, Robert R."
Hank P.
Feb 2014
They answered all my questions,and installed a floppy disc program that was my favorite.Very professional,courteous,and instllation was done quickly in my home!
Response from WHITE WOLF COMPUTER, LLC
"Thank you very much for the review, Hank. It was a pleasure working with you. I hope the music program works well for you. Sincerely, Robert R."
John M.
Dec 2013
First, company has relocated to Delmar, NY, no longer at Central Av., Albany. Staff were very clear on what would be done and how long it would take. Repairs were completed in a timely fashion and the work that was done was explained in detail. The cost of the repairs matched the estimate. A couple of days later I had some questions pertaining to restoring software and data which were answered on the phone.
Response from WHITE WOLF COMPUTER, LLC
"Thank you for taking the time to write this review, [member name removed]. It was a pleasure working with you, and if you have any questions, please don't hesitate to contact us, we'd be glad to help you!"
Steve L.
Sep 2013
He recommended a Dell, since that's what he uses, and searched the internet for me to find if anyone sells the Direct TV NFL Sunday Ticket. He found it, purchased it for me, installed it and boom! it was there. He also answered many questions for us, worked tirelessly, until late, and we were satisfied. We can now transfer as many photos that we want, to a flash drive, and view them as a slideshow. Never thought I would like a slideshow. His services are not cheap, but you know the old saying: you get what you pay for. Plus we had him come to out house, and do all the work. He installed the new computer, took the old one away, plus the old printer. Now I don't have to wait in line, once a year to drop off the old computer and printer to Taft Furniture parking lot. I value service, and am willing to pay for it, as long as it is exactly what I want. My wife is also happy, because she can now access her e-mails from her smart phone. She could not do that before. He has answered many questions that neither AT&T, nor their technical people HTC, nor Time Warner can answer. It was frustrating to stay on the phone for hours with these people, and they did not know what they were doing. But Robert does.
Tanya O.
Sep 2013
As I was in the middle of transferring some important videos to an external hard drive, my laptop harddrive crashed. They were able to recover my files, pictures and videos, transferring the requested info to the external hard drive and installed a new hard drive in my laptop. The were very patient with me since i am "technically challenged"....they even called me after i brought my laptop home to make sure i was happy with everything and to see if i had any questions.
Licensing
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FAQ
WHITE WOLF COMPUTER, LLC is currently rated 4.9 overall out of 5.
WHITE WOLF COMPUTER, LLC accepts the following forms of payment: CreditCard
No, WHITE WOLF COMPUTER, LLC does not offer free project estimates.
No, WHITE WOLF COMPUTER, LLC does not offer eco-friendly accreditations.
No, WHITE WOLF COMPUTER, LLC does not offer a senior discount.
Yes, WHITE WOLF COMPUTER, LLC offers emergency services.
No, WHITE WOLF COMPUTER, LLC does not offer warranties.