WHITE WOLF COMPUTER, LLC

"Hi [Member name removed], Thanks for taking the time to write a review. I always appreciate feedback - especially when it's positive :) Please let us know if we can be of assistance to you in the future."

"Hi (removed member's name), Thank you for taking the time to write a review. We're doing a lot of onsite commercial work now, but we have several clients in your area. If you're in need of our services again, give us a call, and we'll see if we can arrange to stop by your home and pick it up, or meet you at some convenient spot. We enjoy having you as a client Happy Holidays!"

"Thank you very much for the positive review, Scott. It was a pleasure working with you, and if you have any issues in the future, we'll be there to help you! Be Well, Robert"

"Thank you very much for taking the time to write the review [member name removed]. I'm pleased you had a good experience. Feel free to call us the next time you have computer issues, we're happy to help!"

"I was a bit surprised to now see this review. The computer left my shop nearly 2 years ago (July 3, 2012, not Oct 10, 2012), so a lot of time has elapsed since the work was done. Fortunately, I was able to review the invoice provided to the client, as well as notes made to the ticket assigned to his computer during the repair process. According to both of those sources, I disagree with several statements in the review - the date the repair was completed, the amount billed for the repair, and finally, the statement we didn't clearly identify the cause of the issue. The invoice (#4450) states the cost of the repair to be $50, not $300, as is listed in the review. I have the client's canceled $50 check (# 131) used to pay this invoice in my records. According to the invoice, which again, was provided to the client, the issue is clearly identified as a bad port on the motherboard. There were 2 video cards in the computer, and the port one of them plugged into on the motherboard was defective. Once the issue was tracked down, due to spatial limitations within the computer, both cards couldn't be plugged in. We presented the option of getting a new motherboard, which would allow him to utilize both cards, but the client said he would try it with a single card, and contact us if he wanted to get a new motherboard. We did a follow up with the client, and never was it mentioned directly to me, nor any member of my staff, that the problem wasn't solved to his satisfaction. I don't feel it's fair to write a negative review 2 years after the fact without first giving me (at least) the courtesy of knowing he had a negative opinion of the repair, and a chance to work with him to make it right. Maybe it's possible he brought it to another shop after I looked at it, and has me confused with them?"

"Hello, I wanted to write a quick thank you for taking the time to write the review. I am glad you had a positive experience with us, and I happy we got all your pictures back! Thanks again, Robert R."

"Thank you very much for the review, Hank. It was a pleasure working with you. I hope the music program works well for you. Sincerely, Robert R."

"Thank you for taking the time to write this review, [member name removed]. It was a pleasure working with you, and if you have any questions, please don't hesitate to contact us, we'd be glad to help you!"