Big Ant Electric Inc
About us
We're Electrical Contractors that service both Residential and Commercial properties. On average we have 10-12 technicians. We use sub-contractors for commercial alarm system work as needed. Costs are determined by the job type and travel charges do apply to service work. Our Suffolk License #5050, NYC License #: 012349, Nassau license numbers vary. We have two locations: NYC: 405 Lexington Ave, 26th Floor, New York, NY 10174 and Long Island: 615 Acorn St, Suite C, Deer Park, NY 11729.
Business highlights
Services we offer
Residential, commercial & industrial electrical contracting
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 4% | ||
| 0% | ||
| 0% |
"Thank you [Member Name Removed] for sharing your experience with Big Ant Electric. We appreciate your business, and we look forward to working with you in the future! Best regards, Mildred"
"Thank you [Member Name Removed] for taking the time out to share your experience with us. We truly appreciate your business, and we will be glad to work with you in the future! Sincerely Mildred"
"Thank You [Member Name Removed] for sharing your experience with Big Ant Electric. We appreciate your business and look forward to working with you again. Best regards, Mildred"
"Thank you the great review. We really appreciate your loyalty with BIG Ant Electric. Best Regards, Mildred"
"Thank you for taking the time out to share your experience with us. We appreciate your business."
"Thank you [Member Name Removed] for the great review. We put customer experience and satisfaction as our priority. We look forward to working with you again in the future!"
This last time I called them to make sure they were still coming because they don't call you to verify appointments. I left a message with the answering service and then waited a few hours for a call back. They assured me that the service provider was on track to come do the work and then about an hour before the appointment they told me he wasn't going to make it the appointment.
"Hi [Removed Member Name] , So sorry to hear about your experience with us last year. We do indeed have an answering service when we are not in the office. Unfortunately, last year the lady that was in this position was very sick, and was unable to be here as often as needed. I am now here Monday - Friday from 7:30am-3:30pm (with the exception of a lunch break). Due to the poor service you received, I would like to offer you 5% off of your next service with us. We also offer free estimates, and can confirm the appointment with you if that is what you need. Again, I am very sorry for your inconvenience and that it rattled you so much you had to leave a bad review. Hope to hear from you soon. Take Care! -Stefanie"
"Thank you for the rating, [removed member name]! I'm glad you were pleased with our services. :) Sincerely, Stefanie"
"Thank you so much, [member name removed]! We really appreciate your review and your business!"
--very happy would use again.
"Thank you so much! We're very glad you are happy with our business!"
I will start with how I get to call Big Ant .
Like in the movies about natural disasters, Sandy hit and we were not prepared. Just received the generator we ordered due to Irene by chance on Friday before the storm.
We had the sub panel to be installed, so we can power the gas burner and some of the appliances in the house and identified the connections to be moved already. We had an appointment with another company to install it for that week. Bad timing, no one answered the phone and I started calling electrical companies from Angie's list.
Most of them answered, however they were not able to give any appointments soon.
Having a generator with wires laying in the house and no hot water for a shower is not a winning situation.
Calling Big Ant (using Skype, cell phones/land lines didn't work) and just give my address - you cannot call me back, I do not have a Skype number ....- for someone to pass by the same day in the next 2 hours.
I didn't expect much when I heard knocks at the door. Anthony was there and I liked his approach: "Time is money; where is the transfer panel?".
My original estimate was around 4 hours of work to have it installed for 350 to 400$.
Joking and moving like a pro to my surprise he finished it in half of time.
The rate was very good, being in the third day after a hurricane when everything was down (we got the power back after 2 weeks...).
The new panel worked great during those 2 weeks and everything is working seamless now with the power back.
The second part was his holiday gift (during this 2 hours I mentioned that I wasn't fully prepared - I had only 2 gal gas can for a 6 gal generator and my next (impossible) mission after finding an electrician was to find bigger gas cans and gas.
About gas I was right on the money; the crisis hit with powerless stations and later gas-less stations.
After finishing everything and leaving, he returned, knock at the door and hand it over a 5 gal gas can saying "Holidays came early this year..".
Thank you for the gift; it was extremely useful during the next week and a half and made a difference for our family!
Nic
Subsequently, we had to hire a new electrician to redo the closet fixture which had sparked and burnt out within weeks (due to improper wiring). The new electrician found the rest of his work not to code as well, and altered it.
"Hello, I understand that this work was done 5 years ago. But I would still like to take a moment to apologize about the poor experience you had working with our company. Just to let you know, we do stand by all of our work and warranty EVERYTHING for one year from the original service date. If you wanted a switch installed, we would have done so with no hesitation but the cost would have been additional. I was not working here at the time of service, but I do thank you for letting our technician know that he accidentally left tools at your home. Lastly, if anything had "sparked" and you notified us, we would have come back immediately and taken care of that for you. If you had preferred we would have sent another technician to your home instead of Jerry. Thank you for taking the time to review our company and for working with us. If there's anything we can do for you to restore our working relationship please let me know. I can be reached via email at Stefanie@bigantelectric,com or by phone: 631-586-5598 x20. Again, I apologize about the poor experience you had with us. Sincerely, Stefanie Executive Assistant"
"Hello, How are you? I understand that this work was done two years ago, but I would just like to take a moment and apologize about the negative experience you had with us. We do take pride in our work and try to price everything out reasonably and accordingly. Although I was not working here at the time the estimate was give I am sorry it was lost in the mail. Since then we have taken steps to improve our communication resources with our customers. We now try to either produce an estimate at the time of service or email it over within the next 48 hours. If there is anything we can do to restore our business relationship please let me know. I can be reached by email at [email protected] or by phone: 631-586-5598 x20. Thank you for taking the time to consider us for an estimate and for leaving us a review. Sincerely, Stefanie Executive Asisstant"
Licensing
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FAQ
Contact Information
615 Acorn St, Ste C, Deer Park, NY 11729
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