SPAR CLEAN LTD
About us
Since 1989, SPAR-CLEAN LTD. has been offering professional cleaning services to over 1,500 offices and homes. We currently have a staff of professionals, who are meticulously hired, trained and evaluated bi-annual. Our cleaning methods have been developed based on hospital cleaning procedures and modified with the best practices developed over 20 years of commercial and residential cleaning experience. In addition, we are bonded and insured for property damage and employee accident. These business practices have enabled us to grow and become renowned for our reliability, thoroughness, and customer service
Business highlights
Services we offer
Residential and commercial cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
76% | ||
4% | ||
4% | ||
0% | ||
16% |
Details: A lady came out to do an initial assessment and I was told that the fee was $25 per person, per half hour. My 4-bedroom/3-bath house (approx. 2800 sq ft) was assessed at 2.5 hours (2 people) which came to $125 for biweekly service.
I was told one week of my biweekly service schedule would be a and quot;deep cleanand quot; and the next service would be a normal clean but to be honest, I don't notice a difference between the two types. I was told that windows were not included but sometimes the windows are wiped with Windex and other times not so I'm not sure if that's included or not.
Positives: The dispatcher Sue is responsive by phone and email. Change requests or cancellations are honored. The cleaning crews are respectful and careful not to break anything. There has only been 1 instance in a year of biweekly cleanings of anything being broken, and that was just an accidental dropping of a (luckily) cheap frame; the glass cracked and the crew promptly informed me an apologized. The crews are quick, generally thorough (again, with a few exceptions), and pleasant.
Negatives: The arrival time of the crew for my regularly-scheduled biweekly cleaning varies: Sometimes the crew arrives more than 30 minutes early, sometimes more than 30 minutes late, so it is hard to judge when they will be there. That being said, the team is more often late arriving (sometimes more than 30 minutes late, with no phone call to advise of the late arrival, which has happened at least 3 times in the last 3 months). However, no matter when they arrive, they always finish at and often before the designated 2.5 hour time for which I am charged. The first few months of my service, the service was really impeccable and I recognized that quality by giving the team that usually serviced my house with an end-year bonus equal to a little more than the cost of one day's service. However, since then, I have noticed the quality of the wok starting to slip. Small things at first, like a few times, the kitchen sink was just wiped and not actually cleaned, and then I noticed my family room area rug--one of the few rugs we have in our mostly wood floor house--wasn't vacuumed (which is quite noticeable, since I have two toddlers that can make quite a mess of the rug with crumbs, etc.). Then I noticed the white enamel stovetop also wasn't being cleaned (2 weeks in a row) and the last thing that really got to me was, after the team left (after arriving 30 minutes late and leaving 20 minutes early, which included sitting in my foyer for 20 minutes while they waited for their car to return to pick them up), I had to go back and clean my kitchen sink and stovetop, and vacuum my family room myself because none of that was done. After that service, I asked to change the day of my service in the hope that I would get a different team that would do a better job (and also because the varying arrival time was interfering with work meetings I take from home). So far, that seems to have worked, but if I start again to notice things not being cleaned, I am going to alert the dispatcher, to give them a chance to resolve the issue, as I am generally pleased with the overall quality. I realize no one is perfect and things can get overlooked at times, especially if they are doing several houses in one day. But if I am paying for 2.5 hours, then I should generally be getting 2.5 hours of consistent quality work (whether that's actual time or at least, everything that should be cleaned in those 2.5 hours is actually cleaned by the time they leave). I think the cost of the service is fair and I don't mind paying what I am charged as long as I am happy with the results.
Overall, the dispatcher is very responsive and the teams are very nice and work hard. I'm sure that if I have problems going forward, that they will be responsive. I have had one other cleaning service that I was not happy with so SparClean is definitely a step up.
That evening, when we put the blinds back in the master bedroom we noticed that both sets were damaged. The slats were badly bent on one set and half of the slats did not move in unison with other slats on the other set. We also noticed that the fan in the master bedroom was only cleaned on one side and the tile in the master bath had not been cleaned near the cleiling. We remounted the blinds in the other bedrooms and found other damage, but none as bad as that in the master bedroom.
I called Spar cleaning the next day and left a message about the damage to the blinds. We played phone tag for a few days. I finally left a message that I would replace the blinds and send them a bill if I did not hear from them. A week later, I finally spoke to a person. She sent the same person who had come to give the estimate to inspect the damage. This lady (Anna) was now completely rude and antagonistic. She insisted that the blinds were old and that we said that we were going to replace them anyway. (We had had no such conversation). She also said that it was my idea that the blinds be removed and cleaned in the driveway, that they should have been cleaned in place. She claimed that we were trying to take advantage of her. We asked her to leave. We told her that we would write a scathing review for Spar Cleaning on Angie's List. She said and quot;Go Ahead!and quot; I immediately called the office to complain about Anna. Only then did I find out that Anna was the owner of Spar Cleaner.
I would not recommend Spar Cleaner to anyone. Anna's attitude is completely unprofessional.
HIRE SPAR CLEAN AT YOUR OWN PERIL.
IF YOU COMPLAIN ABOUT THEIR SERVICE, AS I DID, YOU MAY BE ACCUSED OF EXTORTION, AS THE OWNER DOES IN HER RESPONSE TO MY COMPLAINT AND ASKING OTHER VENDORS TO BOYCOTT YOUR BUSINESS, BOTH OF WHICH ARE ILLEGAL.
THE OWNER OF SPAR CLEAN IS AN UNSCRUPULOUS PREVARICATOR. I WOULD AVOID SPAR CLEAN LIKE AN STD. WE PAID SPAR CLEAN EXACTLY WHAT THEY ASKED FOR, FOR THEIR SERVICES. AFTERWARDS, WE ASKED FOR SOME CONSIDERATION FOR REPLACING THE BLINDS, WHICH WE ULTIMATELY HAD TO DO. OTHER VENDORS WE HAVE DEALT WITH HAVE OFFERED CONSIDERATION WHEN WE HAVE HAD COMPLAINTS ABOUT SERVICES. WE HAVE NEVER BEEN TREATED IN SUCH A RUDE MANNER. AS TO THE MATTER OF $20. WE TIPPED EACH OF THE THREE WORKERS $20 FOR THEIR EFFORTS. ANNA SHOULD BE ASHAMED OF HERSELF!!!!!
MOREOVER, IF A BUSINESS PERSON ASKS YOU TO PAY CASH TO AVOID PAYING TAX, THAT’S ILLEGAL. REPORT THEM TO THE INTERNAL REVENUE SERVICE.
"When the estimate was given, (removed member name) did mention that the blinds were not to be included, they said they were changing the blinds before the sale of the house. The ladies did clean the blinds per (removed member name) request. Some were put back up before a supervisor came to check the house. (removed member name) was home and said everything was fine. Later in the week received a call to say the blinds were broken. The ladies who cleaned were contacted immediately and said that one of the blinds was broken when handed to them. Only that one blind was broken when finished by them. (removed member name) then proceeded to tell me had we offered even $20 he would not have put a bad review. That is extortion and we refuse to let that happen or pay $20 for old blinds that we did not break. We do not pay for good reviews. (removed member name) also proceeded to say that in the past week he had service from a painter, and a power washer who he had an issue with and both gave him money off. This is not a customer we or anyone else would want to have."
I have a 3 bedroom split level house. Two bathrooms,kitchen, dinning room, living room, office, and media room. Each crew was in and out in TWO hours. This house cannot be cleaned in two hours by two people who have NEVER been here before.
However, once I approved the estimate, they put me on the schedule for the following week. Now, two women come and spend two hours cleaning my house every two weeks. They have done excellent work, with great attention to detail. I have tried a couple of cleaning services since moving to Suffolk County, and I am most happy with Spar.
"Unfortunately, traffic is unpredictable on Long Island, we do our best to give an accurate time frame but sometimes this is not possible. We do try to keep the customers informed."
Licensing
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