Skaggs-Walsh

The owner of this company is rude, accusatory and has deplorable customer service. She called to inquire why I refused a delivery and accused me of having another oil company. I told her I did not; I actually called for service the week prior. I tried to explain that I recently had a house flood and was not ready to pay the $900+ cost of an oil bill at the moment. The explanation fell on deaf ears; she again made the accusation of using another oil company and closed my account. I told her I did not like her tone, she in turn debased the conversation into an argument. I was with Skaggs-Walsh ( now Atlas Oil) for nearly 15 years and never had an issue with postponing a delivery. The owner was rude, disrespectful and discriminatory. She's in dire need of sensitivity training.

A MUST TO AVOID! After 21-years of contracts with this company, they not only dropped me when I tried to confirm that all contracts are in my name (due to divorce) they refused to reimburse me for the balance of the service contract and at least two years of over payment for regular oil delivery

Skaggs walsh is a terrible company. They over charge you almost a dollar more for oil. A big rip off. When asked why they charge more they play stupid. Like they have no idea what I was talking about. They won't work with you through this pandemic. I kept in touch with them and made some payments because I had a tenant not paying rent for 7 months. Finally got a new tenant. Told skaggs on Dec. 5th when I called to make a small payment that I got a new tenant I would make my full payment first week in Jan. I called Jan 4th to make my payment and they sent it to collection WOW. After I told them I would be starting my regular payments again. They did that because I switched to Petro for oil. I asked skaggs for a oil delivery but they said no. The lady Lucy hung up on me when she knew I got oil somewhere else, and put my account in collection. The owner is very nasty. Skaggs walsh is over priced with everything. Over charge on oil by a dollar a gallon. Sad. Petro oil for me now

They have been excellent and I have no complaints. I would recommend them.

Very professional, thorough work. This happened on Thanksgiving day and they did send someone within a few hours of our call.

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No problems

Disgusting

They are 24 hour service. They are very responsive, and always get back to me. They have a good billing program, and do exactly what I ask them to do. They have a great program overall.

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It is included with the oil contract. It's difficult to schedule when I'm available.

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They were more expensive by close to $0.90 per gallon (ninety cents per gallon).  Even considering the NY state biofuel rebate, they were about 50-70 cents more expensive.  I locked in $1.89 per gallon with another provider.  With the 20-cent per gallon biofuel rebate, my effective price will be $1.69 per gallon.  Maintenance will also be free in the coming year.
Overall, everyone was very nice at Skaggs & Walsh except when I brought up price and Donna tried to bully me.  She said the others were selling waste oil and they would have bad records on BBB.  Via Angie's list, I found another provider with a comparable rating.
I gave them an opportunity to retain the business but I did not feel that they treated me very well, considering that they were charging me an arm and a leg.

Although i had an issue with a representative the owner was courteous and professional in helping resolve matters
turning it into a great experience

I would highly recommend Skaggs Walsh

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Had some concerns and sent a letter, received a callback from the president of the company. She was lovely and I decided to continue to do business with them. Service guys are second to none!

They were very good. I just happened to get cheaper service and at a lower cost. If it's air conditioning service you have your choice of contract that each of the contract varies in price but it varies in what you are entitled to.

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See above ,always good prompt professional service

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