Rooter Man Plumbing & Drain

Drain Cleaning, Sewer Cleaning, Water Heaters

About us

Rooter-Man of the Capital District has won Angie's List Super Service Award the last eight of the last nine years (2019,2017,2016,2015,2014,2013,2012,2011). That can only happen when you take customer service and technical expertise very seriously, like we do. If you need a sewer line snaked, a new faucet installed, a new water heater and most any other plumbing job tackled give us a call. We would be honored to provide you with the same high level of service that we have built a reputation for displaying. For friendly and professional plumbing service you can trust, call us at Rooter Man Plumbing and Drain. Call us today at 518-925-5490 to make an appointment.

Business highlights

44 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Drain and Sewer Inspection and Clearing, Sewer Cleaning, Drain Cleaning,Plumbing, Water Heaters, Water Softener Systems, Commercial Plumbing, Faucets, Fixtures, Garbage Disposals and More.

Services we don't offer

We do not pump septic tank nor do we work on well systems.

Amenities

Warranties
Yes
Senior Discount

yes

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7166 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
7%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.0
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 1-25 of 166 reviews

Rebecca S.
01/2023
5.0
plumbing
  + -1 more
Tim was very professional, he works very efficiently, very sociable and quoted me a very reasonably price, he was very clean, very conscious on cleaning up every mess on the process and was very very professional.
Description of Work: I needed some plumbing work done on my tub. I had a pipe that needs to be replaced on my tub.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lou U.
10/2022
5.0
plumbing
  + -1 more
Tim was great explaining & quoting everything before working on it.
Description of Work: sewer leaking

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Rooter Man Plumbing & Drain
Thank you [Member Name Removed] for the review.

Kristine L.
03/2022
1.0
plumbing
  + -1 more
They charge $435 to unclog a kitchen. sink drain. Totally ridiculous price for the service. I am a "loyal" person. I find a business and I stick with it. I own 3 homes and have lots of plumbing issues. I hope the $435 price gouge was worth it as it will be the last $1 they ever get from me. I will NEVER use them again and I hope no one else does either.
Description of Work: clogged kitchen sink

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$435

Response from Rooter Man Plumbing & Drain
We offer great service and our technicians are outstanding and professional. I am not sure of all the circumstances for this particular job but we always give an upfront price before any work is started, so the customer can approve. Customers can see over 11 years of outstanding reviews and over 9 Angies List Super Service Awards.

Dave S.
03/2021
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Plumber was fast, efficient. Cleaned out main pipe to septic and confirmed septic was in perfect condition. Offered veterans discount. Left area fairly clean.
Description of Work: Clogged main to septic

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$560

Response from Rooter Man Plumbing & Drain
Thank you for the review [Member Name Removed].

Dave S.
02/2021
5.0
plumbing
  + -1 more
we had a problem in our downstairs bathroom. Rooter Man Plumbing & Drain was able to respond on the same day, within about two hours from my "Quote Request." Rooter Man cleared my clog and cleaned out the main pipes in less than an hour. A special commendation to Dave for his service and his expertise. He was also able to suggest some other options for a separate project I was considering. Also, Tammy was the most knowledgeable and professional "voice on the phone" I have heard in decades. She was clear and concise in her pitch and scheduling of a service. I haven't had that kind of service since I retired from the military twenty-five years ago.
Description of Work: A clogged shower drain and toilet causing sewage to accumulate in the shower stall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Luke R.
12/2020
1.0
plumbing
  + -1 more
I didn't have them do any work and can't speak to the quality of their work. I only know they wanted $49 to come for an estimate.
Description of Work: Needed a tub faucet installed
Rating CategoryRating out of 5

Response from Rooter Man Plumbing & Drain
We do charge a small service fee of $49 to come out a property.

Dina A.
08/2020
5.0
plumbing
  + -1 more
We had a prompt response and extremely knowledgable and professional service. We were impressed that Bill was able to fix our chronic kitchen sink drain problem that others have not been able to solve! He gave us pricing of a few options and explained each one. We would highly recommend and would definitely hire again!
Description of Work: We had a clogged kitchen sink drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Rooter Man Plumbing & Drain
Thank you for your review. We love to do what we do and make customers smile,

Nancy F.
08/2020
5.0
drain pipe
  + -1 more
Very well. Worker explained things to me before he did anything and he also capped a pipe for me.
Description of Work: Needed to have tree limbs cut away in drainage pipe to sewer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Rooter Man Plumbing & Drain
We appreciate you taking a moment to review our company. Thank You!

Gary G.
06/2020
3.0
plumbing, drain pipe
  + 0 more
I don't often leave reviews, but I still feel taken advantage of by this company. Let me start by saying that the man who came to my house was very nice, professional, friendly, etc. That was not my issue. My issue is that they charge 49 dollars to come out (fully advertised) but still it puts you in a spot that once they give you a quote you have already "dumped" 49 dollars to get them there so you are more likely to say yes. The guy went down and informed me he had to cut through the drywall to get to the pipe, which I knew. I didn't have the right tool to do it and they came quickly. I figured how much could it cost to cut a 3x3 foot hole in my wall? Well, I found out. He quoted me 150.00 dollars. I knew that was a lot, but he said he was going to bill for 3/4 of an hour (45mins), but assured me it would "not take that long." I went down to the basement to watch and it took about 3 minutes. So here I was at 200.00 dollars and all that had actually been accomplished was a hole in my wall. He then quoted me the job and it was an additional 355.00 dollars. This is when I said "thanks, but no thanks." I tried to give a coupon of 25 dollars off "service," but was informed that he didn't actually perform a service. I guess charging me 150 dollars to cut drywall isn't considered a service. So 200.00+ dollars later I was left with a 3x3 hole in my drywall and had to call another plumber to finish the job (for half the price). Friendly service, prompt service, but couldn't help but feel I had been taken for a ride.
Description of Work: Pipe needed repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Response from Rooter Man Plumbing & Drain
[Member Name Removed], We are sorry that you felt this [Member Information Removed] about the price. Please call the office at 518-925-5490 to discuss the situation and see about resolving the complaint. Thank you.

Kathy C.
10/2019
4.0
plumbing
  + -1 more
The company was very responsive. They returned the call quickly and arrived on time. The plumber they sent was friendly and experienced. He laid out the options and cost to repair and replace the toilet. He did a good job. I agreed to have the toilet flange and shut off valve replaced as well - the plumber did a good job he worked quickly and I am glad to have the job done. However, when he was done he said I forgot to tell you we do not take the old toilet away - this would have influenced my decision to replace rather than repair. Also, my sink is still leaking he said he didn’t carry the faucet size and did not want to get into this because it was old. Also the price was very high - I don’t know if this is typical - but I wish I shopped around.
Description of Work: Toilet running and sink leak

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


David K.
10/2019
5.0
plumbing, drain cleaning
  + 0 more
The services were professionally performed. I believe the total price was high, given that both tasks were accomplished in one reasonably short visit, but I believe what I paid is the going rate.
Description of Work: My toilet was clogged; the representative unclogged it using a box auger. He then, at my request, ran a camera through the drain, describing how what we were seeing showed there was no remaining blockage.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

Cindy B.
08/2019
3.0
plumbing, drain cleaning
  + 0 more
The plumber was very nice but the charge for a simple repair was ridiculous. Physicians don’t charge this much!
Description of Work: A new faucet was replaced.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$350

Fran P.
01/2019
5.0
plumbing, water heater repair
  + 0 more
Awesome. Camera showed location of clog. Was able to snake from inside house and obliterate the clog outside
Description of Work: Main water line pipe to town was totally clogged in front yard

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Rooter Man Plumbing & Drain
[Member Name Removed] Thank you for taking the time to review us. Rooter Man

Michele C.
12/2018
5.0
plumbing
  + -1 more
My Father's toilet wasn't working properly. I contacted Rooter Man yesterday and David R was able to come this morning. He was friendly and professional. He installed a new toilet after clearly explaining all of our options and costs. This is the second time we used Rooter Man's services (Bill was the first technician who helped unclog a kitchen drain). I highly recommend them.
Description of Work: Replace Toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ilissa H.
11/2018
5.0
plumbing
  + -1 more
It was AWESOME! I was able to make an immediate appointment. Bill C. let me know he was coming. He was on time, so friendly, solved the problem and even cleaned up the disgusingness! I would totally call them again!
Description of Work: Checking for a main line plug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JANICE S.
10/2018
5.0
plumbing
  + -1 more
Called in the morning with a badly clogged drain from an accidental spill of something that should never go down the drain. They were able to send someone that day. David was professional and very friendly. He got us out of a real mess. Would definitely use them again.
Description of Work: Clogged drain in kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Roger P.
09/2018
5.0
plumbing, sewer cleaning
  + 0 more
It was labor day and I was trying to get a plumber to help unclog my sewer line. Most of the places I called were telling me it would be 6 or 7 hours. When I called Rooter Man they told me it would be an hour. When Bill arrived he was courteous and considerate. He explained what he was doing, as he was doing it, and made sure I understood the costs before beginning the work. Bill was patient with my questions and very friendly. He fixed the clog, explained why it occurred, offered advice on how to prevent it from happening in the future and recommended some contractors that I could use for the longer term fix he recommended. Basically took a bad day and made it much better. I highly recommend Rooter Man.
Description of Work: My main sewer line was clogged

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Julye S.
08/2018
3.0
plumbing
  + -1 more
After $1,000 I still don't have good water pressure. Waaaay too expensive.
Description of Work: No hot water in 1 bathroom. Poor water pressure throughout.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from Rooter Man Plumbing & Drain
Thank you for your review. We appreciate you giving us good marks for professionslism, punctuality, and responsiveness.

Kathleen S.
07/2018
3.0
plumbing
  + -1 more
When I called to schedule the appointment I was informed the service call was $49 and the tech would give me a price once the issue was assessed. The tech determined that the wall arm (a piece of PVC with a 90 degree bend in it, about 8 inches long) had been cut too short by the original installer and needed to be replaced. He then informed me that the cost would be $210 even though it was a very minor job and that he had no latitude to adjust the price. It was set by the office. He did waive the $49 service call fee but I was out $210 for a repair that took less than 10 minutes and needed a $3 piece of PVC. Very disappointing! Beware - this is a franchise.
Description of Work: Drain line for the kitchen sink leaking.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$210

Response from Rooter Man Plumbing & Drain
[Member Name Removed]. Thank you for the response. I trust the work was done correctly and that your sink is draining properly. Rooter Man

Volker J.
04/2018
5.0
plumbing, drain cleaning
  + 0 more
Excellent job. Came on time performed work as requested, drain cleared. Would definitely hire again.
Description of Work: Drain cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Rooter Man Plumbing & Drain
Thank you [Member Name Removed] for your review and your business. Rooter Man

James P.
12/2017
5.0
plumbing
  + -1 more
Excellent. They were fast and professional. The price seemed a bit high, but the work was good. I would call them again.
Description of Work: replace hot water heater and add expansion tank

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fitz B.
11/2017
5.0
plumbing
  + -1 more
Charlie was puntual and corteous and did great job! Will use Rotirmatic again!
Description of Work: Removal of toilet tank and replacement of internals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gerry N.
10/2017
3.0
plumbing, drain cleaning
  + 0 more
It did not go well. I paid almost $160.00 and Rooter Man left without repairing the problem. I live in a double-wide, where all piping is accessible above ground, however, the repair technician was prohibited by company policy from going under the skirting that borders the home. I was not told this in advance when scheduling the service at 8:30 AM, or I would have looked for help elsewhere. By the time the technician arrived and informed me, it was mid-afternoon and my options for getting it fixed that day were virtually over. Hoping the technician might still be able to remedy the problem, I authorized him to do the work. When he told me he couldn't fix the problem, I was not happy, even though he discounted the bill. Paying nearly $160 for zero results left me unhappy. Given the situation, a fairer option would have been to charge me for the $50 service fee. Not informing me about their policies, put me in a position where I waited all day to find out a crucial detail which cost me over $100.
Description of Work: My washing machine was backing up water onto the floor instead of going down the drain.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$157

Barbara S.
08/2017
5.0
plumbing
  + -1 more
Problems were accessed and fixed in very little time the same day I called. Another plumbing and heating company told us they could get to us in a week.
Description of Work: We had two leaky faucets and some pipes that were incorrectly connected by another service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Donna F.
07/2017
5.0
drain cleaning
  + -1 more
Excellent!! I usually don't do reviews but this one needs to be written. From my first contact with Tammy to my paying the invoice, this is a company with employees that care about their customers and care about doing a good job. Even though we were not able to determine the exact source of the issue Bill took the time to explore and assess all areas and options and offered a few things to try before I move on to more costly remedies. I would most definitely would recommend them and will surely call them again if any other plumbing issues arise. A++ Customer Service.
Description of Work: Water in basement.Called them when someone else that said they get back to me didn't.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$52

Contact information

641 Grooms Road, Clifton Park, NY 12065

http://www.rooterman911.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM


Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Drain Cleaning,
Sewer Cleaning,
Water Heaters

FAQ

Rooter Man Plumbing & Drain is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Rooter Man Plumbing & Drain accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Rooter Man Plumbing & Drain does not offer free project estimates.
Yes, Rooter Man Plumbing & Drain offers eco-friendly accreditations.
No, Rooter Man Plumbing & Drain does not offer a senior discount.
Yes, Rooter Man Plumbing & Drain offers emergency services.
Yes, Rooter Man Plumbing & Drain offers warranties.
Rooter Man Plumbing & Drain offers the following services: Drain and Sewer Inspection and Clearing, Sewer Cleaning, Drain Cleaning,Plumbing, Water Heaters, Water Softener Systems, Commercial Plumbing, Faucets, Fixtures, Garbage Disposals and More.
We do not pump septic tank nor do we work on well systems.

Contact information

641 Grooms Road, Clifton Park, NY 12065

http://www.rooterman911.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM