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Bill C. Was at my house within an hour and fixed my drain. Was very courteous, a Navy Veteran (Corpsman) and I a Marine so we hit it off pretty good. Glad to see Vets employed and continuing to do great things. Will use Bill exclusively for plumbing needs from now on. Great company.

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It didn't go. I would not pay 399 dollars for a 30 minute job. I got someone else for a quarter of the price.

Friendly, talkative, but not well organized. Charged a lot for removing and replacing diverter with no improvement. 2 fill valves replaced neither completely working. Added costs for parts I'm not sure were needed. Stopped him before doing more in 3 bathroom, because costs kept rising. Found puddle under 2nd toilet after he left. No direct contact number will have to call service, but I know he went out of town.

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They responded to the call promptly. Dave was a very competent and professional technician. He tried to just snake the drain, but found that it did not relieve the issue. He then found the clog at the street end of the house trap, cleared it and inspected the mainline with the camera. All issues were taken care of.

Tim was very nice and explained everything and fixed everything in a couple hours. It was expensive but the work was good.

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I need additional repairs for the curb box, main water line and sewer line that was outside the scope of this Rooter-Man. Rather than have me pay for repairs that would be undone when the contractor  did the other work, Tim told me what repair he could do while I waited for the contractor that would not simply be replaced. He provided good service and helped me avoid paying for something that would be replaced in a matter of days.

Drain specialist wanted to charge me a $49 service call, but I refused: lost time off from work; lost a few days on completing the project, still need to schedule for a plumber to come over.
Make sure to confirm that they're sending the right person for the job.

I called Rooter Man in the morning, and I had a service provider at my door by noon.  Tim M was incredibly friendly, courteous, and professional. He fully explained the situation prior to doing any work and gave me an up front price, which was the actual price I paid. No add-ons or extras. The job was done quickly, and everything was cleaned up before he left. I would highly recommend this this company, and Tim in particular.

When I called Rooter-man I was given a selection of 3 hour windows.  The technicians arrived when promised.  After I identified the problems I was given an estimate. I agreed to the price and they completed the work on that same visit.  They walked me through the completed project where I confirmed everything was now working.  Everything was done in a professional and friendly manner.

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I called them at 8:00am and the service guy, Dave was at my house in about an hour. He was extremely efficient and professional.

He used a camera to detect there wasn't a break in the line but just a clog. He unclogged it and then tested it afterwards.

I was very happy. A little pricey but it was well worth it.

The price of a Water Heater Temperature and Pressure Relief Valve is $20 to $40 at Lowes and Home Depot.  The time for the technician to go to his van, get the valve, and install it was 20 minutes.  I would have thought the price would be about $150 because this was not an emergency call.
I was charged $350 dollars!!  It would have been $49 dollars more for the service call but I had a coupon!!  

Granted I was told the price before he did the work.  I could have said no, but didn't. I am not one for confrontation.  I felt I was taken advantage off because I am a single older woman. I spoke to others that replaced these valves and they concurred that I was ripped off.
Shame on you  Rooter Man Plumbing & Drain :(   
You will never have my business again.
 
 

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David responded to my call in a very timely manner. He was able to correct the problem quickly. He explained everything so I understood exactly what he was doing. I found him to be very knowledgeable and professional. I would not hesitate to use him again.

They are good guys. May not tell you want you want to hear, but they tell you 'the way it truly is'. They will definitely work with you to solve the problem. They were very thorough and cost me the least amount of money for the project. When technician was coming up on the end of the project time frame, he let me know that   more then likely  he wasn't   going to be successful and let me make the choice on whether or not I wanted to pay for more hours (which he did not recommend). They don't try to up sell you and are always willing to work with you. There was a known break in the sewer line (from previous services). This time they were unable to get past it. The break was under the floor of the garage some 80 feet from the house and some 15 feet from the city sewer.  I accepted his recommendation and made arrangements to have the garage cleared out (see review for Joey's Junk) for a repair.  Rooterman did excavations in the past (see previous reviews from me) but did not do them any longer. Rooterman gave me 4 contacts for estimates.  Rooterman may or may not be the cheapest solution to a problem. However I am not looking for the cheapest out. I want the best value for my expenditures. They guys have always given me a fair price (upfront cost estimates) and the work has been top-notch. The technicians (not repairmen)  have earned my trust and continued business.

The plumber was able to arrive earlier than anticipated but the company called me to see if it was all right for them to come earlier than they originally promised. The plumber went through the needed upgrades and explained everything fully. He also presented explanations for any of the items that were optional. The work was performed without incident, and it was all cleaned up when they left.