Big Apple Steam and Clean

They do a beautiful job and thorough. Nice too.

As time went on, they spent less time at the house and there were multiple areas not done as they used to be. There were very nice and eager to please but I ended up being disappointed in the quality of their work as time went on.

Vera and Vinny do a great job! They get into all the places that I can never seem to clean and I love that I don't have to worry about harsh chemicals around my kids. They are prompt and professional and just really nice people too!

The crew arrived early and went over what needed to be done as well as cost. These guys love what they do and are meticulous as they go about their business. And of course, there is a little time for small talk! I have used Big Apple Steam N Clean before and wouldn't hesitate using them again! 

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It went well.

Vera and her husband are wonderful and very professional. I very much enjoyed having them work on our house and would absolutely use them in the future.

I needed to call someone last minute to get my house ready for a walk thru for our sale/closing. They responded immediately after I had called a ton of people I remembered Angie's list I looked up saw the great reviews this couple received. They came after their day had ended and did an incredible job, polite, and very friendly and so reasonable for such a last minute job. I would highly recommend them if you need your carpets and floors done as well as they do other cleaning too I learned while they were there. I really appreciated how great this couple was.

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Husband&wife cleaning team, very professional, reliable&efficient.

We have employed several house cleaners before and have never been fully satisfied until we hired Big Apple Steam - N - Clean. They are efficient and consistently good.

not sure if best source for regular housekeeping services. did not dust to the expected level. be sure to specify exactly what you expect during the phone interview. very courteous, prompt and fair price.

It's been a great help due to physical limits They perform the tasks I can't.

It was great! I called a week before to set up the appointment and they were able to come out the next Monday. They showed up on time and were very professional. House looked great afterwards....carpets looked very clean and the hardwood floors were shining. They also cleaned all counter tops and appliances and the bathroom. I will use them again in the future.

Went very well.  High energy and great thoroughness are hallmarks of this dynamic housecleaning team.

We,ve used them on a bi-weekly basis for 6 months. It's a husband and wife team, no new faces. They are timely and courteous. They do a nice job and move along.

Arrived right on time. Began cleaning immediately. Pleasant conversations. Made sure I was satisfied and happy with their work. I was and told them so.

Like the last reviewer, I purchased a Groupon deal to have 6 rooms  cleaned for a $90 voucher.  I will say immediately that I think the  entire voucher experience was a mistake for Big Apple, and that agreeing to it has put this team of of 2 in a very difficult position. After  reading an article on vendor experiences with vouchers, I asked Vera  what she would actually make from the job.  She and her partner were at  my home for nearly 2 hours, and they will get only $45 for the work they did.  That's only $12.50 an hour for each of them, and doesn't take  into account any of their supplies, transport & overhead.  So. That said--they did a
terrible, terrible job.  I just can't defend it,  although I feel sorry for them about being trapped in a bad voucher  agreement. 
I took photos after they left so that I wouldn't begin to  disbelieve my own perception of how bad it was.  The thing is, yes, the  amount they received is a pittance--but I'm not the one who signed them  up with Groupon, and it was, after all $90 out
of MY pocket (of which  Groupon kept half).
My notes after touring the house post-cleaning: SO bad.  Didn’t break  anything but that’s about the only positive.  White steamclean “guck”  left streaked everywhere it was used (see photos).   Most of of the "cleaning" was regular vacuuming, and even  that was done subpar. Husband wielded vac and kept hitting walls,  furniture, doorframes.  Hard.   And even then, floors that were vacuumed STILL had crumbs left on them.
The steamcleaning may be hygienic,  but I didn't see anything positive about the results.  Instead, the  steam cleaner deposited large blasts of white, slimy sludge in several  places throughout the house (which were then left there instead of wiped up--why?) There was white sludge on my new bamboo dish rack, all  over the kitchen sink, places on the counter, and on my black teapot  handle ON the stove (? Who steam cleans the outside of a teapot?). 
Neither the sofa or couch in the living room were touched (and they are COVERED in crumbs and cat hair). Crumbs & hair remain everywhere on floors, shelves. The master bedroom was not dusted at all--Vera referred  vaguely to the difficulty of dusting "all
of that stuff." We have a LOT  of bookshelves. They have a LOT of books and other objects on them. But  that is part of a cleaner's life. And in fairness to us, our books are  neatly shelved and stacked, and we're not picky.  Just wipe the outside  & top of the stack and then dust the shelving in front of the stack, moving and also dusting any knickknacks there, and I'm happy.  I can't  see that this is unreasonable--but it sure wasn't done. Again, Vera  pointed out the job she did on the beside tables, as if this should be  enough (also not well done, BTW.  An old friend of a coffee stain and  all the cat hair on the lamps? Still there). 
They lifted &  vacuumed throw rugs in both bedrooms, but didn’t lift, shake & vac  under rug pads, so the undersides were a mess
again immediately.  They  did not move my daughter's beanbag chair, and vacuumed neither the  beanbag or the floor  under it.  Her rug (under, over & pad) plus  beanbag and floor: a 40-minute job for me last night.
Vera and her  partner did not  wipe/polish/dust ANY of the furniture properly, and most pieces they didn't touch. For example, the dining room table and chairs (and their crumbs and streaks) were completely undisturbed. This was a  30 minute job
for myself and my 8 year old after they left--first wiping with a damp cloth, allowing to airdry, then polishing it all). 
In the  kitchen, they did not remove MOST of the things from the countertops, so not one countertop was cleaned at the rear. No
appliances (microwave,  toaster oven, coffeepot) were moved and cleaned under or behind.  They  did not  touch the front of the fridge, or ANY windowsills or ledges  (including our large bay window full of plants).  Same  with the kitchen floor—the entire east end of the room which contained  the cat food and water area was left  untouched. Herb leaves on  windowsills and floors, and cat food crumbs all over the floor, remained undisturbed.  There were crumbs under & beside the fridge (not  leftovers--ALL the original crumbs.  I may not have had time to clean  them recently, but I definitely got to know them). IF the cabinet fronts were done as promised, then all the steaks and drips I had to clean off afterwards were steamclean guck.  I spent nearly 2 hours completely  recleaning the kitchen (sans a full floor job) after she left.
  Same problems in the bath. Hair & guck all  over tub, outside of toilet not cleaned, crumbs remaining on all floors, every corner ignored but the bath trash nook,  which Vera pointed out to me as having  been very dirty (yes, it  was).  However,  the back wall  and the base of toilet were also very  dirty, and she completely ignored  those. She also pointed out her bathroom tile wall polish job--and it was nice as far as it went.  However, it ended where the belongings began,  so the clean  space was only about halfway down the wall.  Plus a blash of steamclean  sludge scattered all around the soap holder in a 7-inch radius, front 7  center, and she just left it there.  The shower was scarier after she  did it than before. Before, it was dirty AND  covered in hair & soap  scales.  After, it was still all of that,  but also newly coated in  dangerously slippery steamclean ooze. Shower doors were halfheartedly  wiped. This was another 45 minute redo job  for me--to rinse & scrub  all the g*** off, as well as cleaning up  all the hair myself.  Another 20  minutes doing a complete clean of the bath counter and objects on it.  I have not gotten to the toilet and floor again yet, but those will be another 20.
As a wrap, I found Vera to be polite but not effusively friendly.  Some reviewers online have complained that she seems brusque or unfriendly.  I think that comes from cultural perceptions of manners (they are both clearly from a Slavic country, and he is much less fluent in English than she). Our conversations were pleasant and her manner mostly professional (except for pointing out clean areas in attempts to divert attention from dirty ones, which I did not think professional at all).  But the work was absolutely unprofessional.  Their earlier reviews make me think this team has done excellent work in the past but have really bitten off more than they can chew with this Groupon deal.  But while understanding that, and even sympathizing--I can't afford to pay something for nothing, any more than they can afford to do something for nothing.  It's a tough vendor-client situation on both sides.  I hope they are able to pull their work back up to their past standards when their 300 Groupon deals are sold and completed.  But I would personally never hire them again. 

They arrived to "clean" my house at 3:10pm to clean the purchased 6 rooms.  Two people cleaned in 1.5 hours--and did an extremely poor job.  The following is pasted from their website:WHAT IS COVERED on GROUPON DEAL
GENERAL CLEANING
Dust, polish or wipe all furnishings, window sills, shelves, and ledges. Vacuum carpets and furniture, steam cleaing and sanitizing all the floors and carpets.KITCHEN
Clean sink, counter tops, outside of cupboards
and drawer fronts, refrigerator fronts, stove fronts, other appliances and steam sanitizing.BATHROOMS
Clean and disinfect tub, showers, toilets and floor. Clean and polish sinks, fixtures and mirrors and steam sanitizing.
  I had to step outside to take phone calls and was called in 1.5 hours from when they started.  She said they were done and bolted out the door.  When I turned on the lights and inspected just the kitchen with dirt marks still on the floor and STANDING water from the steam cleaner on the wood floors I ran out to the drive way to catch them.  They were gone.  I decided they had their money already ( and that's why they left quickly)  and I certainly was not going to call them back EVER.  It amazes me they could ever expect return business from this demonstration of poor workmanship.  I wish I had the experience of the others listed on this site.  Apparently they are not consistent.

I had them come to my house for a one time clean and they did such a great job that I decided to hire them for continued service bi-weekly. They use a steam clean machine for floors and countertops and it is awesome! I had no idea how great the steaming works - they also were able to clean my copper sinks which none of the previous cleaners were able to do. They are punctual, professional, efficient and meticulous. Vera is great!

Big Apple Steam and Clean did the steam cleaning of the hard surfaces in the kitchen really well. However, I think they damaged the surfaces of my sofa, and I was really disappointed with that. They were very nice and very professional.