Armstrong Appraisals, LLC

"We have appraised dozens of relocation properties in Saratoga county in the last four months. I am not specifically sure which property this homeowner is commenting on. The home I believe he is referencing is currently pending and if what the homeowner contends is true, that my value was 8% below the purchase price, that means the home is contracted to sell well above the listing price. The current market is such that inventory is so low that some homes are selling above list prices due often to multiple competing offers. This specific home was vacant at the time of the inspection and no list was provided to me of past improvements. We take our jobs very seriously and if a client or homeowner had any concerns whatsoever, I would have personally addressed the issue expeditiously. We have been servicing this marketplace for over 30 years and am looking forward to another 30. I wish the seller luck and hopefully the transaction on this property will close at the inflated price."

"The description of what happened was accurate. I did show up early and the owner of the building came out and asked if we could start early because her grandchildren were waiting for her to return home for a visit, so we obliged. For an unrelated property in another city, he did ask me to assist with a proforma (income analysis). I spoke to him over the phone my thoughts of what he sent me. I did tell him I was very busy and scheduled to be out of town and wasn't sure if I could send him something in writing but in the end I did tell him I would send him an email with details. I should have been more realistic with my schedule and lack of time for this additional request. Since this review became public, I immediately texted the client and told him I think reviews are important and while I did not want a negative low star review, I was thankful that he was honest and properly detailed the situation. I wished him luck in the commercial investment market and told him I have no grudges against him or his response. I also stated that I am still available should he need anything in the future. He in turn replied and wished me continued success. In all honesty, I inspected Monday the 17th and had actually placed in my file for a one week turnaround for a restricted report. That one week would have been today the 24th. The reason I offered to pay him his money back even though the report was written and actually was on my desk for final review, I have often found when a relationship becomes contentious its usually best to part ways on a happy note. I happily refunded his money."

"Virginia needed someone immediately to meet a grievance deadline and we happily obliged. She had two commercial properties and one residential property. She was a joy to work with."