AAA TIMBERLINE INC
About us
For over 36 years AAA Timberline has been servicing chimneys, fireplaces and stoves in Western NY. We work with homeowners, businesses and insurance companies to inspect and repair all types of chimneys, install gas and wood burning fireplaces and inserts, and provide the knowledge and maintenance to keep them working properly. Most of our business is dedicated to masonry repairs and the installation of chimney liners and fireplace inserts, but we also assist our customers by providing chimney sweeps and when needed, video inspections of their chimney system. Our technicians are certified by the CSIA.
Business highlights
Emergency services offered
48 years of experience
Services we offer
CSIA (Chimney Safety Institute of America) Technician inspection and reports, Chimney and masonry repair, Chimney caps and screens installed, Emergency service, Insurance estimates and inspections, Internal video chimney inspections and evaluations, Real estate inspections and reports, Safety inspections and reports., Wood and gas fireplace and insert Sales and Service, chimney flashing leaks and repairs, chimney sweeping and inspections, chimney waterproofing, water leak inspections and repairs
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.525 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 12% |
Showing 1-25 of 25 reviews
Elizabeth E.
Jun 2020
Excellent!!
Katherine S.
Mar 2018
Awful. Mr. Cagney so friendly prior to securing contract. Not so friendly and accommodating once started. To anyone reading this, don’t use them.
Laura D.
Sep 2017
Great. The owner came out and took pictures of the chimney inside and out. Explained why the inside was deteriorating and what could happen down the road. He sent us the pictures and estimate. We went with it and were extremely happy with the results. The guy who came out to do the work was wonderful. The job is perfect!
ALEX W.
Feb 2016
.
Katherine S.
Jan 2016
Awful. In the future, I will ensure a contract serves my needs - not the contractors.
Denise C.
Oct 2015
unknown
David C.
Jul 2015
.
Daniel S.
Dec 2013
They didn't complete the work with the money that we paid. They refused to give us the scan of our chimney. Horrible horrible service. The guy I have out at my home now is having clean up their work. I would never recommend or use them again. They refuse to give us the results of the scan they supposedly performed. I would not want anyone to deal with these people.
Response from AAA TIMBERLINE INC
"Good morning [member name removed], I spoke with [member name removed] who contacted me on your behalf on 12/23 regarding the problems you were experiencing with our service. I explained to her that our offices would be closed for many days during the upcoming holidays and I also told her that I would be in touch with her or you after the holidays to make an appointment to come out to inspect the work that we completed for you and address your concerns. If you could provide me with a written list of your specific concerns when I arrive, I will address each one individually in a written report to you after I have gathered facts from the work I inspect at your home and from the technicians that completed the work, including the estimator that provided you with the repair proposal. Please accept my apologies for any inconvenience that we may have caused you. Marc A. Gagne' General Manager AAA Timberline Inc."
Elaine T.
Nov 2013
We had a crown flush with the chimney boundary so water had been runniing over the bricks and mortar for years and the chimney was coming down. They rebuilt the chimney from the roof line up and put a chase aluminum crown on that hung over an appropriate amount.
We had to pay an $800 deposit when we agreed on the contract in september. They couldn't do the work until early november because of backlog, weather, etc. which was fine.
We had to pay an $800 deposit when we agreed on the contract in september. They couldn't do the work until early november because of backlog, weather, etc. which was fine.
Response from AAA TIMBERLINE INC
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Mary M.
Oct 2013
NO surprises - all work preformed as per the contract - it took 2 men working the better part of a day to complete - the office staff was very accommodating in getting me on the schedule quickly because it had to be completed before the new roof could be started
Robert B.
Oct 2013
The company replied promptly to my telephone message for an estimate. Their representative was very prompt, courteous, and provided a packet of information on chimney repairs et al. He was efficient. I thought the estimate was fair for the amount of work required and I was not pressed for services I thought were not required at this time. The repairmen arrived as scheduled , were very courteous, and answered any questions I had. The repairs were completed as required, the chimney looks very good, and to date I am very happy with the job.
Adrienne G.
Sep 2013
Quality work. Thank you.
Joan S.
Apr 2013
It's all completed and it looks beautiful. They came on time, very pleasant, they told me how much time it would take, and they were very professional. I am quite pleased with the service.
Jeffrey D.
Nov 2012
From the estimate to job completion AAA Timberline was very easy and professional. The mortar at the top of our chimney needed repair, and the chimney cap was cracking. They tuck-pointed the chimney from the roofline to the top, and installed an aluminum chase cover over the existing chimney cap. They were very professional and cleaned up the job site nicely. I would highly recommend them.
Karla S.
Jun 2012
I was extremely pleased with everything. When AAA Timberline Inc came out originally to do an estimate, they gave me a packet of information so I didn't really need to ask them anything, all their insurance certificate, work certificate and people references which was very helpful.
John G.
Jun 2012
They were very punctual, thorough and professional. We have an older home that we have restored. This was one of the best companies we have used.
Katherine W.
Apr 2012
Excellent
Anna W.
Aug 2011
AAA Timberline called to set an appointment for August 3rd between 9:00 - 10:30. Mike De'Coux showed up at 9:00 Very punctual. He was pleasant to talk to, and very informative of what was needed to complete the job. Only eight days later, Ian Kelly, a AAA Timberline technician, was here to do the job. I was then kept informed during the process of what was being done. I am very happy with the results and would not hesitate to call on this company for any other work to be done around my home.
Robb C.
Apr 2011
Overall we were very pleased. They were very prompt and professional. We own an old home, and we were happy with the style & craftsmanship with which the chimney was rebuilt. We experienced leaks shortly after (due to our roof, not the chimney), and they were very quick to come and inspect when we called. They even went above and beyond and tarred our roof where they thought it was leaking. I would definitely call them again and would recommend them to anyone.
Douglas D.
Dec 2010
We haven't had any problem. They were by far the most professional of the people who came by. They showed up on time. The guy went up on the roof and took pictures. Then he showed me the pictures so I could see exactly what he was talking about. He also gave me a list of references to follow up on. I remember them being on the ball with scheduling. We also had a boiler replaced. I don't think they were the cheapest, but they weren't much more than anyone else. They came out in the middle of winter.
John G.
Oct 2010
Very professional installer. Courteous, poised and very efficient. He gave a summary and answered all questions at the end.
Robert S.
Aug 2010
We have a slate roof so we have to be careful about who works on it. They were highly recommended to us. We saw that they were probably going to be on the pricier side, but we felt that it was worth it because everybody had been so satisfied. We were happy with them. They were professional and punctual.
Robert S.
Nov 2009
crew arrived on friday and dismantled tops of chimneys . They returned on saturday and completed work in a timely fashion, doing a good job of cleaning up afterward.
Dennis M.
Jul 2006
The work was done on two homes. The first was an emergency repair to a rental property that was completed within five days from the time I first contacted the company. On the second, more extensive work was done on my own residence. It took six weeks for the special-order chimney jacket to arrive, but once it arrived, the actual work was done quickly and effectively. The workmen were polite and arrived on time. I was pleased with the outcome.
Homeowner
Jul 2006
AAA Timberline did a very thorough job. They were innovative, and they went beyond my expectations. I would definitely recommend them to other people. Their punctuality was the only thing I had a little trouble with because they didn't return some phone calls.
Licensing
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FAQ
AAA TIMBERLINE INC is currently rated 4.5 overall out of 5.
AAA TIMBERLINE INC accepts the following forms of payment: CreditCard
No, AAA TIMBERLINE INC does not offer free project estimates.
No, AAA TIMBERLINE INC does not offer eco-friendly accreditations.
No, AAA TIMBERLINE INC does not offer a senior discount.
Yes, AAA TIMBERLINE INC offers emergency services.
No, AAA TIMBERLINE INC does not offer warranties.