Hometown Fireplace Outlet
About us
Over 50 burning models on display of gas fireplaces, gas inserts, gas stoves, wood burning fireplaces, wood inserts, wood stoves, pellet stoves, pellet inserts, log sets, vent fre stoves, and vent free fireplaces. We also have a full line of accessories such as mantels and tool sets for all your hearth needs. We do full installation of stone and tile also. We also offer service calls on all brands of hearth gas appliances. Come in and design the look you want, or have one of our professionals do it for you. See you soon!!
Business highlights
24 years of experience
Services we offer
We install fireplaces, and granite. We offer annual cleanings on all gas hearth appliances., cultured stone, gas inserts, gas log sets, gas stoves, mantels, pellet inserts, pellet stoves, tile, vent free fireplaces, vent free stoves, wood stoves
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.37 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 14% |
Showing 1-7 of 7 reviews
Bob M.
Feb 2018
The arrived promptly at scheduled time. The gas log inserts were installed. The installer also gave us helpful advice on replacing our furnace which will need to be done in the near future.
Ruth L.
May 2017
Project was completed timely and efficiently.
Sandra H.
Jun 2016
unknown
Bruce B.
Apr 2013
They were very patient with us. Worked with us to try to repair the old unit, but in the end determined it was not repairable and the original unit was not installed properly. It took us a while to determine the finished face we would use. They helped us with various choices. Installation was done on our schedule.
We recommend them highly.
We recommend them highly.
Daniel T.
Apr 2013
In October of 2012 we hired a chimney sweep to clean the chimney for the upcoming winter season. This person explained to us that he had found several issues with the installation of the wood stove, it was not installed to code, and it was a danger to our home and family. He explained that the chimney pipe was not installed high enough to achieve proper draft. Also the pipe used inside the home was installed too close to combustible materials in our living room. The pipe used in our attic was also installed too close to combustible materials there. Additionally the stove was placed too close to the front of the fire safe pad it was setting on, not giving proper clearance to the wood floor in front of the stove.
We contacted Hometown Fireplace Outlet about the issues with the installation. After a week passed they came back out to the house to look at the chimney, and some time later they rebuilt the chimney for the stove. They also moved the stove on the protective floor pad to meet the proper clearances. 48 days after the chimney was rebuilt we had smoke pouring into our living room through the seams in the pipe, and hot embers shooting from our chimney pipe on to our roof.
We hired a certified chimney inspector to inspect the chimney. We were told that the height of the chimney still did not meet the code requirements for proper drafting, as well as the manufacturer's recommendations for ease of access for maintaining the pipe due to the height. In addition to the height not meeting code requirements, there was still a section of pipe in our attic that was too close to combustible material, leaving us with a fire hazard in our attic. The code enforcement officer also inspected our chimney, and confirmed that the installation of the stove did not meet the code set for such an installation and he was unable to issue a certificate of compliance for the stove. The professionals have explained that the stove should have never been installed where it is, and there was nothing that could be changed in the original location to operate it safely. We asked Hometown Fireplace Outlet to remove the stove and chimney, and return our $3749.60, as the wood stove was completely useless to us.
This company risked our home, and more importantly our lives with two installations that did not meet code or manufacturer requirements. The owners of Hometown Fireplace Outlet told us they are unwilling to remove the stove and refund our money, and after trying to deal with them directly, they stopped returning my phone calls or emails. I filed a complaint with the better business bureau and they failed to respond. In the end we had the stove moved by another company to different location in our home which cost us an additional $1600. As part of the bbb complaint I simply asked for them to reimburse us for the stove being moved to a location where we could use it safely, and as I said they did not respond. The cost of the wood stove now totals over $5000, and it does not heat our entire home as we intended.
We contacted Hometown Fireplace Outlet about the issues with the installation. After a week passed they came back out to the house to look at the chimney, and some time later they rebuilt the chimney for the stove. They also moved the stove on the protective floor pad to meet the proper clearances. 48 days after the chimney was rebuilt we had smoke pouring into our living room through the seams in the pipe, and hot embers shooting from our chimney pipe on to our roof.
We hired a certified chimney inspector to inspect the chimney. We were told that the height of the chimney still did not meet the code requirements for proper drafting, as well as the manufacturer's recommendations for ease of access for maintaining the pipe due to the height. In addition to the height not meeting code requirements, there was still a section of pipe in our attic that was too close to combustible material, leaving us with a fire hazard in our attic. The code enforcement officer also inspected our chimney, and confirmed that the installation of the stove did not meet the code set for such an installation and he was unable to issue a certificate of compliance for the stove. The professionals have explained that the stove should have never been installed where it is, and there was nothing that could be changed in the original location to operate it safely. We asked Hometown Fireplace Outlet to remove the stove and chimney, and return our $3749.60, as the wood stove was completely useless to us.
This company risked our home, and more importantly our lives with two installations that did not meet code or manufacturer requirements. The owners of Hometown Fireplace Outlet told us they are unwilling to remove the stove and refund our money, and after trying to deal with them directly, they stopped returning my phone calls or emails. I filed a complaint with the better business bureau and they failed to respond. In the end we had the stove moved by another company to different location in our home which cost us an additional $1600. As part of the bbb complaint I simply asked for them to reimburse us for the stove being moved to a location where we could use it safely, and as I said they did not respond. The cost of the wood stove now totals over $5000, and it does not heat our entire home as we intended.
Response from Hometown Fireplace Outlet
"The [member name removed]s have posted incorrect information regarding the situation at their home on Angies List. As with every situation there are two sides to every story and key factors they have left out or lied about. These statements are the truth: We have been in business since 2001 and are factory trained for the proper installation of all hearth products we sell. Only factory trained authorized dealers are allowed to sell the brands we sell. Every single employee and owner of our company responsible for installations, sales, or service has had the necessary training for a safe and proper installation. Any jurisdiction requiring a permit or customer requesting an inspection by local code enforcement we are in compliance and cooperate fully. We offer to any customer at their request proof of our workers compensation and liability insurance."
CHRISTINE L.
Dec 2012
Excellent. i would recommend these guys to anyone.
Joni J.
May 2012
Good
Licensing
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FAQ
Hometown Fireplace Outlet is currently rated 4.3 overall out of 5.
Hometown Fireplace Outlet accepts the following forms of payment: CreditCard
Yes, Hometown Fireplace Outlet offers free project estimates.
No, Hometown Fireplace Outlet does not offer eco-friendly accreditations.
No, Hometown Fireplace Outlet does not offer a senior discount.
No, Hometown Fireplace Outlet does not offer emergency services.
No, Hometown Fireplace Outlet does not offer warranties.