Tri-Town Roofing & Construction Inc
About us
Where brains and brawn meet! We are a locally owned company providing quality service to home and business owners in the Western New York area. We pride ourselves on our expert workmanship and our competitive pricing. We care about each individual by meeting his or her specific needs. Our staff is highly skilled and trained to use all the materials we provide according to manufactures specifications. We are committed to building our customer's trust. Our work is 100% guaranteed and never finished until you are completely satisfied. In 2007, we completed over 1 million square feet of roofing, which included 250 residential roofs, 50 commercial roofs, several dozen apartment complexes, condominiums and much more. not to mention providing yearly maintenance for hundreds of buildings. please call us today! Don't wait weeks to get an estimate for your roof! On average it takes Tri-Town less than a week to estimate your roof and send you a detailed proposal with pictures . We thank you in advance for your consideration and look forward to serving your roofing needs.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Residential and Commercial Roofing, detailed estimate, gutters, only 3 % in all of North America carry this certification! Call us today for your Free written, windows and more! We are GAF Master Elite Certified, with pictures. 716-631-Roof(7663) Please visit our website at TriTownRoofing.com
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.026 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 96% | ||
| 4% | ||
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Showing 1-25 of 26 reviews
Bonnie S.
Nov 2020
I had a gutter that was leaking due to a problem with my roof (not extended far enough over the gutter). I called Tri-Town because I have used them in the past for various projects - they came out and repaired it quickly and for a very reasonable fee. No more leaking - yay!!
S M.
May 2017
Summary: The Tri-Town team was very responsive and considerate, providing reliable service and quality materials at a fair price, with timely follow-up to questions/concerns even over 6 months later. Details: Of three companies contacted for this job, Tri-Town's owner (Rick), with the assistance of their courteous office manager (Lori), was the quickest to respond and the best at following up. Both the owner and the job manager (Nick) were very patient in answering my questions about the job design and material options, including the re-use of materials that were in good shape. Given the unknowns of the job (e.g., edge rot, signs of carpenter ants), they provided an estimate that was clear about multiple contingency options. The price was fair - similar to or slightly less than the other quotations. They were willing to adjust the price for work that I could complete myself, and even worked directly with me on installing the new rail posts to ensure I didn't void the new roof warranty. Tri-Town included multiple before and after photos as part of the final invoice/report. Overall, the job was well done. Minor issues and resolution: The roof was first assessed in autumn and Tri-Town was honest in acknowledging that the work should not be done until spring to make sure temperatures were suitable for proper EPDM adhesive setting conditions. We hade to use plastic sheeting and roof patch on the old roof to help prevent further damage during the winter. But we were not forgotten - the office manager called the following spring to get the work scheduled. The work crew was slightly "rough around the edges", but probably not more so than other typical roofing companies. Flicked cigarette butts on the lawn were later picked up. A loud radio was turned down upon request and with an apology. There may be a couple roofing companies in the area that are a bit more refined, but you'll probably pay more for their matching polo shirts. A sub-contractor quickly installed the new gutter, but eye-balled an incorrect (slightly reverse) slope - however, the Tri-Town team fixed the condition within about a week of my call. Several months later, a small leak developed during heavy rains. It was near an upstairs door entry, so it may not have been directly related to Tri-Town work, but they still sent a team within about a week to re-caulk all the edges around the roof and chimney free of charge. Combined with a bit of my own door-step re-caulking, there is no more leak.
Response from Tri-Town Roofing & Construction Inc
"Thank you for taking the time to review Tri Town. We appreciate all the feedback. The details you provided will assist us in our constant strive to deliver excellent customer service. Since completing your project back in 2014, (three years already? Time flies!), we have already addressed the smoking concern. We are very proud of our crew and their professionalism. We are always pleased to hear when our customers see that as well. We do not use Sub crews however, so we are a little confused on that comment, we have a separate gutter crew than our roofing crew,so maybe there lies the confusion. We want the whole process of getting a new roof to be worry free and to let our customers know that we are always there for them in the future for all their home improvement needs. Thank you again from all the crew at Tri Town. It was our pleasure working with you. We all hope you have a wonderful summer!"
Tara B.
Apr 2017
Great! They came over to see what needed to be done and fixed it immediately.
Response from Tri-Town Roofing & Construction Inc
"Thank you for your repeated patronage. We sincerely appreciate your business! Have a wonderful Summer!"
Nicole S.
Sep 2016
Tri-Town Roofing was exceptional from start to finish. We just moved into a new home and were faced with an unexpected water issue. I was referred to Tri-Town by a family member who had used them in the past. I called up and explained our situation and someone was sent right out even though we were both at work. Detailed pictures of the problem area were taken to help us understand what the exact issues were since we were not present for the inspection. The office called the next morning to follow up with a detailed estimate for fixing the problem area and also for an entire roof (roof was old and would need a full replacement within the next few years). Tri-Town gave us their professional opinion but in no way tried to push us one way or the other, they really do a great job of educating you as much as possible so that you can make an informed decision. We received a very detailed packet of information along with our roof pictures and estimates for both of our options. In the end we deiced to do the whole roof. We were told at the time of the estimate that if might be a couple of weeks before they could come out but they ended up coming within just a couple of days due to severity of our situation. The crew was wonderful, Rick explained everything that was going to happen as we walked the around the property. They wasted no time getting work and finished everything in two days, I couldn’t believe it. They were very neat the entire time and by the time they were done you couldn’t even tell they had ever been there, they even cleaned all of the gutters out! I was informed of a window screen getting ripped by mistake right away (no big deal) but they actually replaced the screen the very next day like nothing ever happened. We received very detailed pictures of the entire process from start to finish so we could see where things were rotted, had to be replaced and all the steps that were involved. I can’t even believe how bad it was and how amazing it looks now that it’s all done. This was an A++ job and I can’t say enough about how great Tri-Town was to work with. These guys do the job right and their pricing is very fair for the quality that you get.
Response from Tri-Town Roofing & Construction Inc
"Thank you so much for all your kind words and for taking time out of your busy schedule to share your thoughts/review with Angie's List members. We strive to deliver excellent customer service from [Member Information Removed] initial phone call to completed project and everything in between. A large part of business is from referrals from previous customers. That alone tells us we must be doing something right. Reading a review like yours is what continue to motivate each of us at Tri Town. We sincerely appreciate YOU and your Business. From all of us at Tri Town, we hope you have a Wonderful Holiday and a Happy New Year."
Homeowner
Jul 2016
Came on time; did their work; cleaned up & left in time specified am totally satisfied.
Response from Tri-Town Roofing & Construction Inc
"Thank you so much for reviewing Tri Town Roofing & Construction, we appreciate your business and YOU! From everyone at Tri Town; Happy Holidays!"
Kirsten S.
Jun 2016
This was a large roof replacement. It took 2 days to remove the old roof and gutters, 2 days to install the new roof, and half a day to install the new gutters and downspouts. Overall was pretty happy with this company. We have used them for some small repairs on our old roof, but were tired of the constant repairs so just decided to get a new roof. It was a lot of money, but it was the middle quote (of the 3 we received) and has a good warranty. Guys working were professional, nice and friendly. They cleaned up after themselves everyday and did a larger cleanup once roof was completed. We did find some nails and other debris in the yard/garden area afterward, but none in the driveway which was great. Very easy to work with the office staff and the crew chief at the job site. Overall, I would highly recommend them.
Response from Tri-Town Roofing & Construction Inc
"Thank you for taking time out of your busy schedule to review our company and share with Angie's List Members. We appreciate your kind words and comments. We strive each and everyday to exceed in customer service and appreciate all feedback. Thank you for allowing us to serve you. From everyone at Tri- Town, have a wonderful summer!"
Homeowner
Mar 2016
I have used tri town before and have always been pleased. This time we were out of town & a neighbor told us we had water dripping in to our sunroom. I called tri town, explained problem & they went out & took care of it the next day which was a feat all it’s own since it was still icy out. I very highly recommend them.
Response from Tri-Town Roofing & Construction Inc
"Thank you for always taking the time to review our company! Our customer's satisfaction is of the utmost importance to us. We are grateful for your continued loyalty and appreciate the confidence you place in us. Have a wonderful Spring!!"
Homeowner
Jan 2016
unknown
Response from Tri-Town Roofing & Construction Inc
"Thank you for sharing your review with Angie's List members. Our satisfied customers are our best advertisement. We appreciate your business and value your review. Thank you"
Homeowner
Nov 2015
Nick and crew were on time and worked efficiently. Pleasant to talk and well informed. Hard workers and clean up was excellent! Great job!
Homeowner
Oct 2015
unknown
Response from Tri-Town Roofing & Construction Inc
"Thank you for allowing Tri Town to serve you! We value our customers and their satisfaction is the utmost importance to us. Happy New Year!"
Homeowner
Sep 2015
Good. Fit us into schedule when had opening.
Response from Tri-Town Roofing & Construction Inc
"Thank you for reviewing Tri Town. Whether your project is big or small, your complete satisfaction is important to us. Have a healthy New Year!!"
Homeowner
Aug 2015
Had ice buildup of snow ice. Leaked into kitchen & garage is attached to side of house.
Response from Tri-Town Roofing & Construction Inc
"We appreciate all feedback in striving to constantly improve our company and in delivering outstanding service. After speaking with you regarding the review, you expressed your only dissatisfaction was the price. We charged exactly what was originally on the proposal. We feel our prices are competitive, reasonable and never hidden. Thank you for taking the time with us on the phone and acknowledging the rating was influenced by price after the fact."
Homeowner
Jun 2015
unknown
Homeowner
May 2015
Tri-Town was on time and went right to work. They did a good job and worked until the roof was done. Did a great job cleaning up too.
Response from Tri-Town Roofing & Construction Inc
"Thank you for reviewing Tri- Town! Our customers are what motivate us daily. We appreciate you and your kind words! Have a wonderful summer!"
Homeowner
May 2015
I had ice jam damage to my flat roofed sunroom. I called several companies for estimates, some stating my job was too small for them to bother with, others saying I needed a whole new roof without ever getting on a ladder to look at it. Rick from Tri Town Roofing came out and not only examined the roof, determined my problem, but also took photos to show me what he was talking about. I was so happy to know I didn't need a whole new roof right now! After deciding to hire them, they stated they would fit my job in between other bigger jobs they had. On a Friday night at 6:00, Rick came by to repair the damage and took photos of the repairs he did. I was billed for the work, and couldn't be more pleased. This company did not try to rip off a senior widow and I have the utmost respect for the integrity they showed. I would definitely use them again.
Response from Tri-Town Roofing & Construction Inc
"We sincerely thank you for sharing your comments with other Angie's List members. We take pride in delivering the best service to our customers. Your satisfaction, whether your project is big or small, is so important to us! We treat each customer as we would want our family members treated. Tri Town is only successful due to ALL our customers. Thank you again for taking time out of your day to review us. We appreciate all your kind words!"
Homeowner
Feb 2015
unknown
Response from Tri-Town Roofing & Construction Inc
"Thank you for taking the time to review our company. Our customers mean the world to us and we hope that shows through our service. We will continue to build your trust in all that we do. Thank you again!!"
Homeowner
Jan 2015
Extremely positive experiance from proposal to completion of job.
Response from Tri-Town Roofing & Construction Inc
"Thank you for taking the time to review our company. We appreciate You and Your business. Thank you for allowing us to serve you!"
Homeowner
Oct 2014
Straight-forward bidding. Fair price. Came when promised. High quality craftsmanship.
Response from Tri-Town Roofing & Construction Inc
"Thank you for taking the time to review our company. Your satisfaction is the utmost importance to us. We truly appreciate your business and review! Have a wonderful holiday and successful New Year!!"
Homeowner
Sep 2014
They came, they quoted, they did a very professional job, prices were reasonable.
Response from Tri-Town Roofing & Construction Inc
"Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us."
Homeowner
Jul 2014
The project was an A+ job. Would highy reccommend them to anyone. They were professional, did the job when stated and in the time period. Had no problems at all. After an initial downpayment, you don't pay them until you are fully satisfied with everything they did. My sister used them as well and had the same experience. Top notch company.
Response from Tri-Town Roofing & Construction Inc
"we VALUE your opinion and business! Thank you for taking the time to review our company. Have a wonderful summer!!"
Homeowner
Jul 2014
We couldn't be happier with our experience with TriTown. Rick and his crew were incredible. Polite, professional, punctual, and Rick even went out of his way to discuss concerns he had with another contractor about an issue with our insulation. The entire experience was fantastic and they walked us through every step answering all questions we had regarding the roof and the shingles. Lori in the office is wonderful as well, and was so prompt in fielding calls and scheduling the appointments. We had nearly 6 estimates done before choosing a company, and once we spoke with Rick, we knew immediately that we wanted to use TriTown. The time and attention he puts into his craft is only superseded by the time and attention he puts into working with his customers.
Response from Tri-Town Roofing & Construction Inc
"We understand that you have many options in the marketplace, and are pleased that you chose Tri-Town Construction for your roofing needs. Your complete satisfaction is the upmost importance to us. We are dedicated to providing a pleasant experience to all our customers. Our satisfaction comes from your approval and appreciation of our work. Thank you for your kind, expressive review and allowing us to serve you! On behalf of our team at Tri Town Construction, and with sincere gratitude, we wish you a safe and happy summer!"
Homeowner
Jun 2014
Outstanding. Plenty of notice for weather related postponement. Workers were very thorough, efficient, courteous, and respectful of property.
Response from Tri-Town Roofing & Construction Inc
"Thank you for taking the time to review our company. Your satisfaction is the utmost importance to us. We appreciate your business! Have a wonderful Summer!!"
Farren S.
May 2013
Rick was on time. Provided estimate quickly. Performed service early on in season. Called to follow up with a few days.
Kim L.
Jan 2013
unknown
Ann L.
Feb 2012
Paul came out gave me estimate. After I accepted, he did excellent job. He cleaned up afterwards and did extra by changing flood light outside for free.
Licensing
State Contractor License Requirements
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FAQ
Tri-Town Roofing & Construction Inc is currently rated 5.0 overall out of 5.
Tri-Town Roofing & Construction Inc accepts the following forms of payment: CreditCard
No, Tri-Town Roofing & Construction Inc does not offer free project estimates.
No, Tri-Town Roofing & Construction Inc does not offer eco-friendly accreditations.
No, Tri-Town Roofing & Construction Inc does not offer a senior discount.
Yes, Tri-Town Roofing & Construction Inc offers emergency services.
No, Tri-Town Roofing & Construction Inc does not offer warranties.